Management Team

Meet the BES Utilities Management Team.

Nick Dilworth

Nick Dilworth

Managing Director

Nick became the Managing Director of BES Utilities in October 2016, having joined as Finance Director 6 months earlier.

Nick spent the first part of his career in Mergers and Acquisitions, before becoming the CEO of a Business-to-Business in the financial services sector. During his time in the business, it doubled in size, achieving market leading KPI's along the way. He also nurtured best of breed customer experience and staff engagement. In recognition of the various business achievements, Nick received a number of personal accolades.

Nick is looking to build on BES Utilities' market position with the support of all the staff, using his previous skills, experience and understanding of operating in a regulated environment.

At BES, the senior management team understands the importance of listening to feedback. To contact us, or if you’re a member of the press with a media enquiry, please email here and we will respond to you as soon as possible.

Zoe Denison

Zoe Denison

Operations Director

Zoe is a regulatory lawyer by background who specialises in dealing with consumer affairs and has had numerous dealings with regulators and ombudsman. She was previously the Operations Director of a private equity backed business responsible for teams covering customer service, compliance and administration. She also has experience in supporting the establishment of new ventures and embedding acquisitions.

With a keen focus on continuous improvement of customer experience, maximising process efficiencies and staff engagement and her strong regulatory and commercial background, Zoe is a welcome addition to BES Utilities to support the existing directorship and senior management team as the business grows.

At BES, the senior management team understands the importance of listening to feedback. To contact us, or if you’re a member of the press with a media enquiry, please email here and we will respond to you as soon as possible.

David Ballantyne

David Ballantyne

Commercial Director

David joined BES from the RWE group where he was previously employed as Financial Director for their npower I&C division, responsible for over £3.5bn of yearly sales.

He has 15+ years utility experience and has worked at many of the UK's leading utility companies including SSE, Scottish Power, Enron and RWE npower.

David is a Graduate of the University of Winnipeg in Manitoba, Canada where he studied Economics and Maths and also Glasgow University where he studied Econometrics.

At BES, the senior management team understands the importance of listening to feedback. To contact us, or if you’re a member of the press with a media enquiry, please email here and we will respond to you as soon as possible.

Ross Chapman

Ross Chapman

Business Development Director

Joining BES Utilities in 2012 and having 16+ years experience in the energy sector, Ross has been central to much of the BES growth and development over recent years.

As the Business Development Director, Ross has a unique skill set and expertise in the industry and has used this to develop and implement both technical changes and new business ventures across the group of companies.

At BES, the senior management team understands the importance of listening to feedback. To contact us, or if you’re a member of the press with a media enquiry, please email here and we will respond to you as soon as possible.

Joel Chapman

Joel Chapman

Head of Industry Regulation & Compliance

Joel began working in the energy industry in early 2002 for one of the ‘big 6’ UK supply companies, predominantly in roles linked to stakeholder relationships, economic regulation & communications. Having acquired over 12 years’ experience in handling a range of regulatory, media and Parliamentary affairs, Joel joined the BES Group in July 2014.

Responsible for overseeing regulation and compliance across the group of companies, including managing relationships with key stakeholders such as Ofgem, Ofcom, Ombudsman Services and Citizens Advice, Joel also advises on projects and campaigns, to ensure they align with core company values and comply with current and forthcoming industry regulation.

At BES, the senior management team understands the importance of listening to feedback. To contact us, or if you’re a member of the press with a media enquiry, please email here and we will respond to you as soon as possible.

Marcus Cook

Marcus Cook

Head of Operations

Previous to his appointment within BES, Marcus Cook managed credit control for companies within the insurance and marketing industries.

Marcus is now the Head of Operations, applying his past experience to oversee the whole of the back office operations. He continues to mastermind the development of an outstanding team that is constantly progressing.

At BES, the senior management team understands the importance of listening to feedback. To contact us, or if you’re a member of the press with a media enquiry, please email here and we will respond to you as soon as possible.

Kevin Harris

Kevin Harris

Head of Customer Service

Kevin joined BES in 2015 having spent the past 15 years managing customer services across a number of industries.

As Head of Customer Service, Kevin’s remit as ‘Customer Champion’ within the business is to  lead the customer service team whilst continuously looking for new and innovative ways in which BES Utilities can deliver an exceptional customer experience.

At BES, the senior management team understands the importance of listening to feedback. To contact us, or if you’re a member of the press with a media enquiry, please email here and we will respond to you as soon as possible.

Michael Hale

Michael Hale

Head of Collections

Michael has over 9 years’ experience within the utilities industry.  He has experience of field based work, back office operations management and contact centre management. Michael oversees the whole collections process at BES.

His role involves leading, developing and delivering effective collection strategies whilst maintaining customer focus, ensuring those in financial difficulty receive the support required.

At BES, the senior management team understands the importance of listening to feedback. To contact us, or if you’re a member of the press with a media enquiry, please email here and we will respond to you as soon as possible.

Emma Johnson

Emma Johnson

Head of Complaints & Correspondence

With an I.T. and Hospitality management background, Emma joined BES Utilities in 2014 to initially manage the Correspondence team.

With proven administration, managerial and IT skills and accustomed to working in diverse business sectors, Emma now heads up both the Complaints and Correspondence team and oversees the smooth running of the Metering Department.

 At BES, the senior management team understands the importance of listening to feedback. To contact us, or if you’re a member of the press with a media enquiry, please email here and we will respond to you as soon as possible.

Patrick Newell

Patrick Newell

Head of Legal

Starting out in private practice as a solicitor based in Preston, Patrick Newell spent the first 14 years of his career working in commercial and civil litigation specialising in Contract law. He further gained experience in employment law, corporate disputes/finance as well as advising on money and debt matters amongst other things.

Now specialising in the Utility industry, Patrick is the Head of Legal at BES. His duties are widespread across the company, overseeing regulatory and compliance matters and all other legal issues for all aspects of the Group.

At BES, the senior management team understands the importance of listening to feedback. To contact us, or if you’re a member of the press with a media enquiry, please email here and we will respond to you as soon as possible.

Phil Brown

Phil Brown

Head of Commercial

After a 27 year career in banking with RBS, Phil joined BES in July 2007 bringing with him a wealth of commercial knowledge and experience.

In his role as Head of Commercial, Phil manages all BES’ gas and electricity wholesale purchasing arrangements and other industry costs. In addition to his key role within BES, Phil is also the Vice Chairman of Fleetwood Town Football Club. 

At BES, the senior management team understands the importance of listening to feedback. To contact us, or if you’re a member of the press with a media enquiry, please email here and we will respond to you as soon as possible.

Catherine Hilton

Catherine Hilton

Group HR Manager

Joined BES in February 2016 to cover HR for the Group, with 10 years plus experience working in Contact Centres as HR Manager. 

Prior to this worked in the Social Housing Refurbishment sector as Head of HR.  Studied at University of Central Lancashire obtaining CIPD and Master’s.  Special interest in employment law.

 At BES, the senior management team understands the importance of listening to feedback. To contact us, or if you’re a member of the press with a media enquiry, please email here and we will respond to you as soon as possible.