BES Utilities aims to be the lead SME industry supplier of Natural Gas, Electricity & Telecom within the commercial sector; in this we plan to increase our customer base by 25% in the coming 12 months and a further 50% by 2018.
‘BES Utilities' mission is to achieve sustainable growth in the energy industry through superior customer service, strong business partnerships, quality and commitments. Through thorough training and development of our employees we strive to treat our customers fairly and professionally, and are unreservedly intent in providing an honest and transparent service.’
BES Utilities Corporate Responsibility features information on key workplace performance such as the company’s commitment to keeping employees safe, progress on the company’s environmental sustainability goals, and ongoing work to supporting the local community and charities.
There are four key strands to BES Utilities' Corporate Social Responsibility; Partnerships & Society; Community & Environmental Sustainability, Responsible Communication and finally a Committed Employer.
Partnerships & Society
BES Utilities is proud sponsor of Fleetwood Town Football Club and the BES Commercial Electricity arm of the group sponsoring Blackpool Illuminations.
The company understands the importance of supporting the local community, traditions and economy.
Michelle Davidson, Director at BES, said: “We supply electricity to tens of thousands of businesses nationally as well as hundreds throughout the Blackpool area and there is a clear benefit that the Illuminations bring to residents and businesses on the Fylde coast. It helps our customers whether they are hoteliers, restaurants or local suppliers and I can’t think of a more fitting link than us as an electricity provider and Blackpool Council who deliver the Illuminations.
Community & Environmental Sustainability
The company is committed to reducing our carbon footprint; even the smallest of changes can reduce our impact to the environment.
Our priority goal for 2014 is to provide our customers with paperless billing, allowing them to retrieve their statements, supply meter reads and contact our customer services department through our online portal.
As well as the portal, we want this to be central to everyday culture within the company and are moving towards a largely paperless office environment.
Our Head of Industry Regulation & Compliance, Joel Chapman, is working hard to ensure 100% of our employees are competently trained in meeting our commitment to ‘Treating our Customers Fairly’.
Fair: Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture
Professional: Consumers are provided with clear information and kept appropriately informed before, during and after the point of sale
Appropriate: Where consumers receive advice, the advice is suitable and takes account of their circumstances
Transparent: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint
Honest: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect
Our employees are the life force of the company and as such we are committed to training and developing our employees to provide the most appropriate, superior customer service experience across the company.
In addition to this we are pleased to offer our employees a number of benefits from a company pension scheme, discounts at family attractions across the UK, and Kiddivouchers to assist with childcare costs amongst many others.