BES Jobs & Careers

BES Utilities values its employees and places them at the heart of the company

We are always on the look-out for new people to join our company and you could be that person. Take a look at the individual role descriptions below for each different team within the company and then apply if you think you could be part of this successful business;

Collections Advisor

Are you looking for a challenge? Do you enjoy working in a target driven environment? If the answer is yes, working in Collections may be for you. 

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Vacancy Reference:
Location: Fleetwood
Employment Type: Permanent
Salary: To be discussed at interview
Closing Date:

Working as part of a successful team, you will be responsible for cash collections, reinstatement of customers' Direct Debits and dealing with any customer queries that may prevent payment. Inter-department relationships are key to this role and you will liaise with other teams as you work towards business objectives and driving the business forward, No two days are the same in this fast paced but enjoyable work environment. 

Driven by achievement and a passion for teamwork you will: 

  • Make a high volume of outbound calls to chase unpaid invoices as well as dealing with customer inbound calls 
  • Following Company policies regarding "treating the customer fairly" and complaint management 
  • Resolve complex customer queries promptly and efficiently at all times provide an excellent customer service 

You will be a strong negotiator. persuasive and possess great communication skills (both verbal and written), with the ability to plan and organise your working day to meet targets and deadlines. You will be numerical with attention to detail. 

If you are looking for a fresh challenge and want to become a Collections Advisor within BES we look forward to hearing from you. 

Required education:

  • Secondary Education

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Customer Services

Resolve customer enquiries and deliver great customer service at first point of contact

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Vacancy Reference:
Location: Memorial Office, Fleetwood
Employment Type: Permanent
Salary: £17,000 per annum
Closing Date:

Hours:      35 per week, Monday – Friday 08.30 – 16.30/09.30 – 17.30 (alternate weeks)

Role and Responsibilities

  • Resolve customer enquiries and deliver great customer service at first point of contact

  • Deal with customer enquiries in a calm and professional manner

  • Identify gaps in customer records and collect appropriate information during customer contact and update records accordingly

  • Contribute proactively to the development of the team with ideas and suggestions as to how we can improve our service

  • Where necessary, transfer calls having identified the correct course of action to provide a great level of service and seamless transfer for the customer

  • Use systems to generate accurate records and access information to enable the delivery of great customer service

  • Adhere to Company policies and procedures to provide a consistent, efficient and effective customer service and to meet regulatory compliance

 

Qualifications and Education Requirements

A good all round secondary school education, including English, Maths and ICT. Proficient in the use of databases and Microsoft packages.

 

Competencies

  • Customer service ethos to everything you do

  • Ability to communicate clearly via telephone

  • Ability to empathise with customers

  • Strong written communication skills (internal and external)

  • Experience of working in a fast paced environment

  • Ability to work under pressure in a clam manner

  • MS Office Software

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Group HR Manager

A fantastic opportunity for an experienced HR professional to join a successful fast paced business!

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Vacancy Reference:
Location: Fylde Coast, Lancashire
Employment Type: Permanent
Salary: £35k plus car allowance
Closing Date:

The Role:

The candidate will be self-motivated with tenacity and have the ability to develop and implement improved people management practices.

 

  • Implement a culture of continuous improvement across the Group

  • Engage with managers and lead by example

  • Lead, empower and coach the HR team

  • Engage with multi-functional teams

  • Manage Recruitment activities across the group

  • Provide high-level advice across the Group on all HR issues

  • Manage key stakeholder relationships within the business

     

    The Candidate:

     

  • You will be qualified to CIPD Level 5 (ideally Chartered membership)

  • Substantial experience as a HR professional

  • Experience of managing a HR team

  • Experience of implementing policies and procedures

  • Excellent interpersonal skills

  • Excellent understanding of employment law

  • Track record of thriving in a highly pressured environment

     

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