BES Jobs & Careers

BES Utilities values its employees and places them at the heart of the company

We are always on the look-out for new people to join our company and you could be that person. Take a look at the individual role descriptions below for each different team within the company and then apply if you think you could be part of this successful business;

Legal Recovery Administrator

We have a fantastic opportunity for an experienced Administrator to join a successful fast-paced business! We are looking for an enthusiastic, highly organised Administrator to join a key department within our company!
You will be highly motivated and able to use your initiative in an exciting environment.

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Vacancy Reference:
Location: Fleetwood
Employment Type: Permanent
Salary: £17,000
Closing Date: 24th November 2017

The administrator will resolve any issues that arise from the in house credit control team & external agents. This can vary from data inputting to analysing reports, communicating with external companies, credit searching and making business decisions. This role would be suitable for a candidate with experience in administration, legal recovery and customer service.

The key roles and responsibilities of the Legal Recovery Administrator include, but are not limited to, the following:

  • Identify department needs and reacting appropriately
  • Provide reports to management as required
  • Deliver support in the debt recovery processes
  • Demonstrate excellent communication skills through liaising with internal colleagues and external agencies.
  • Provide detailed records in order to access information quickly and efficiently resulting in a speedy resolution to account queries.
  • Process escalation requests proficiently.
  • Provide basic data analysis
  • Investigate customer accounts accurately, in order to identify key risks the debtor provides to the company.

Knowledge and Skills 

  • Industry Knowledge
  • Microsoft Office Software
  • CRM Software
  • Data Analysis Experience
  • Administration experience

 

Applications:

Please send your CV and a cover letter providing full details of why you feel you would be suited to this role to recruitment@besgrp.co.uk . 

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Settlements Analyst

BES Utilities is an independently owned company, based in Lancashire. It is comprised of BES Commercial Gas Ltd, established 2002, and BES Commercial Electricity Ltd, established 2009. It aims to be the lead supplier of gas and electricity to small and medium enterprises, providing first rate utility services across the UK. Key to this vision is reducing the cost to serve and the Commercial Department is central to achieving this goal through its Pricing, Forecasting, Trading and Settlements teams. The immediate vacancy is within Settlements.

We are looking for someone to learn about the electricity industry and settlements. The type of person required for this role is someone who wants to find out why they are doing something and to want to fully understand the process. This is a fantastic opportunity with great career prospects, and the knowledge gained in this area is very sought after within the industry. All training will be provided, however previous relevant experience would be useful.

 

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Vacancy Reference:
Location: Fleetwood
Employment Type: Permanent
Salary: Competitive
Closing Date: 24th November 2017

Role and responsibilities
Main duties include:

  • Exception management of data related to the registration of customers, the appointment of industry agents, the set-up of metering systems and the validation of customer usage.
  • Agent management of appointed industry agents, covering data collection, data aggregation and meter operation.
  • Interaction with the industry governance body (Elexon) and its weekly, monthly and quarterly reports aimed at monitoring/improving supplier and agent performance.
  • Interaction with internal teams including metering and billing.

Requirements:

  • Problem solver
  • Focused
  • Driven
  • Good communicator
  • Good co-ordinator

Metering experience desirable. Applications: Please send your CV and a cover letter providing full details of why you feel you would be suited to this role to recruitment@besgrp.co.uk .

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Collections Advisor

BES Utilities is an independently owned company, based in Lancashire. It is comprised of BES Commercial Gas Ltd, established 2002, and BES Commercial Electricity Ltd, established 2009. It aims to be the lead supplier of gas and electricity to small and medium enterprises, providing first rate utility services across the UK.
We have a fantastic opportunity for a Collections Advisor. We are looking for an enthusiastic, organised, quick learner to join our company for a long term career with us!
You will be highly motivated and able to use your initiative in a busy environment.

 

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Vacancy Reference:
Location: Memorial Office, Fleetwood
Employment Type: Permanent
Salary: Competitive
Closing Date: 5th December 2017

Role & Responsibilities  

Working as part of a successful team, the Collections Advisor will be responsible for cash collection, reinstatement of customers’ Direct Debits and dealing with any customer queries that may prevent payment.  Inter-departmental relationships are key to this role the Collections Advisor will liaise with other teams as you work towards business objectives and driving the business forward.  No two days are the same in this fast paced but enjoyable work environment!

Driven by achievement and a passion for teamwork the Collections advisor will:

  •          Make a high volume of outbound calls to chase unpaid invoices along with dealing with customer inbound calls.
  •          Follow our company policies regarding “treating the customer fairly” and complaint management.
  •          Resolve complex customer queries promptly and efficiently.
  •          Provide excellent customer service.

Essential Skills:

  •            Strong negotiator
  •            Excellent communication skills
  •            Highly organised
  •            Demonstrate attention to detail and strong administration skills
  •            Good numerical and written skills

 

Applications:

Please send your CV and a cover letter providing full details of why you feel you would be suited to this role to recruitment@besgrp.co.uk .  The closing date is 5th December 2017.

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Apprentice Office Administrator

BES Utilities is an independently owned company, based in Lancashire. It is comprised of BES Commercial Gas Ltd, established 2002, and BES Commercial Electricity Ltd, established 2009. It aims to be the lead supplier of gas and electricity to small and medium enterprises, providing first rate utility services across the UK. We have a fantastic opportunity for an Apprentice Office Administrator. We are looking for an enthusiastic, organised, quick learner to join our company for a long term career with us! You will be highly motivated and able to use your initiative in a busy environment.

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Vacancy Reference:
Location: Parkside Stand, Fleetwood
Employment Type: Permanent, 35 per week, Monday–Friday
Salary: Apprenticeship rate
Closing Date: 30th November 2017

Role & Responsibilities

The Apprentice Office Administrator will have a professional and reliable outlook to all duties and following sufficient training, will be in a position to assist all teams and managers promptly and effectively. As an Apprentice Office Administrator you will have the opportunity to gain an NVQ Level 2 in Business Administration with the potential to progress to Level 3. As part of the apprenticeship scheme you will gain knowledge in all areas of the business, receive on the job training, ongoing support and mentoring from a Training Station assessor.

The key roles and responsibilities of the Apprentice Office Administrator include, but are not limited to, the following:

  • Provide a range of administration duties including photocopying, sending emails, filing, message-taking 
  • Assist the teams at BES and provide support as required
  • Meet and greet visitors with professionalism liaising with the relevant department
  • Manage internal/external mail
  • Preparation of Mail merge and welcome packs
  • Assisting on the Dialler system to external customers 
  • Carry out regular Stock takes
  • Management and replenishment of the onsite vending machines
  • Schedule meeting rooms using the meeting rooms system
  • Input data, keeping records, statistics
  • Study towards and complete NVQ level 2 in Business Administration

Preferred Skills:

  • GCSE in English and Mathematics (ideally grade A-C)
  • Proficient in using a computer (especially Word, Excel and MS Office)
  • Good communication skills to effectively deal with a wide range of customers
  • Organisations skills with the ability to work to deadlines
  • Ability to take on individual project work and demonstrate initiative
  • Ability to work individually and as an effective team member

Please send your CV and a cover letter providing full details of why you feel you would be suited to this role to recruitment@besgrp.co.uk .The closing date is 30th November 2017

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