BES Jobs & Careers

BES Utilities values its employees and places them at the heart of the company

We are always on the look-out for new people to join our company and you could be that person. Take a look at the individual role descriptions below for each different team within the company and then apply if you think you could be part of this successful business;

Telecom Advisor and Administrator

We are seeking an experienced, self-motivated and driven Telecom Advisor to join our Operations Team.

This role will deliver a high level of service by building rapport & resolving accounts in order to retain our customer base, as well as assisting with administration tasks within the team.

In return you will be working as part of an expanding team in a friendly, professional environment where your contribution is valued and rewarded. We offer personal development, career progression and a competitive salary.

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Vacancy Reference:
Location: Memorial Office, Fleetwood
Employment Type: 35 per week, Monday–Friday 9.00am–5.00pm
Salary: To be discussed on application
Closing Date:

Role and Responsibilities:

  • Collating data to ensure various reports are completed accurately.
  • Liaising with customers (via inbound & outbound calls) & other departments to resolve customer complaints, help resolve faults, and deal with general customer queries
  • Responsible for providing an outstanding customer experience at all times by balancing the objections & the customers’ needs
  • Excellent communication skills to be able to quickly build rapport with customers & understand their needs
  • Ensure that all legal recovery deadlines, and statutory requirements are adhered to minimising external costs where applicable.
  • Adhere to company policies and procedures to provide a consistent, efficient and effective customer service and to meet regulatory compliance
  • Resolve routine customer complaints over the phone.

Preferred Skills

  • Industry Knowledge
  • MS Office Software (Excel)
  • CRM Software
  • Data Analysis Experience

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Correspondence Administrator

To carry out BES external written communication to customers and any third parties via both letter and email responding to queries within the specified time period and to the standard required by Senior Management Team & the Correspondence Manager.

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Vacancy Reference:
Location: Fleetwood, Lancashire
Employment Type: Permanent
Salary: £15,000 per annum, with increase upon successful probationary period
Closing Date:

Roles & responsibilities:

  • Liaise with our customers via written correspondence and strive to answer any queries that they may have and attempt to resolve any complaints.
  • Liaise with various departments within the company in order to obtain information relating to customer accounts.
  • Correspond with customers and third parties using various communication strands; in a consistent and professional manner.
  • Complete the necessary administration and reporting work associated with the role.
  • Manage incoming post and faxes received by the company.
  • Proofread and manage correspondence on behalf of other departments within the company.
  • Follow reasonable requests from direct line manager/ senior management.
  • Work towards deadlines for responding to customer enquiries and ensure that these are met.

Criteria:

  • Industry Knowledge (desirable)
  • MS Office Software
  • Excellent written and verbal communication skills
  • Strong editing and proofreading skills
  • Able to work on own initiative
  • Strong diplomacy skills

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Change of Tenancy Administrator

Primary role is to obtain customer information when a change of tenancy has been undertaken. Keep customer/ site records accurate and up to date.

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Vacancy Reference:
Location: Fleetwood
Employment Type: Permanent
Salary: £15,000 with increase upon successful probationary period
Closing Date: Monday 21st September
  • Resolve existing & new queries.
  • Show good communication by liaising with internal colleagues and customers.
  • Competence using a variety of software to complete tasks
  • Use systems to generate accurate records and access information to enable the speedy resolution of account queries.
  • Process account requests accurately and efficiently.
  • Investigate customer accounts accurately, use other tools available to accurately obtain information needed.

Preferred Skills

  • Industry Knowledge
  • Confident with MS Office software
  • Good customer service skills
  • Strong communication skills

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Customer Service Administrator

Customer satisfaction and confidence is the core of our company values and the ability to build and maintain good customer relationships is our number one priority.

You must be able to demonstrate a high-level of accuracy, good time-management skills and prioritise your own workload whilst following clearly-defined procedures. You must possess excellent inter-personal skills to communicate with individuals at all levels and to work as part of a team. As an innovative thinker, you will be comfortable with identifying the required information to aid and assist our customers.

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Vacancy Reference:
Location: Highbury Stadium, Fleetwood
Employment Type: Permanent/ Fulltime 35hr pw +
Salary: £15,000 - £18,000 DOE
Closing Date: NA

All teams require excellent computer skills combined with a high-level of numeracy and literacy.  More essentially, you need to demonstrate you have the ability to work under pressure and remain calm and confident in all situations.

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Credit Control Administrator

Reporting to the Credit Control Operations Manager you will take end to end ownership of resolving complex customer queries for our business accounts. Using a variety of communication methods you will negotiate settlements and collection of debt. Working as part of a team you will work towards business targets and deadlines.

You must have proven Credit Control experience within a work environment and must be able to work to deadlines by prioritising your own work load to meet business targets.

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Vacancy Reference:
Location: Highbury Stadium, Fleetwood
Employment Type: Permanent/ Fulltime 35hr pw +
Salary: £15,000 - £18,000 DOE
Closing Date: NA

All teams require excellent computer skills combined with a high-level of numeracy and literacy.  More essentially, you need to demonstrate you have the ability to work under pressure and remain calm and confident in all situations.

Apply now

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Supply Point Administration

In today’s fiercely competitive energy markets our SPA team meets the industry challenges to ensure the quick and efficient transfer of a customer’s supply and facilitate the supply transfer from start to finish.

You must be able to ensure all tasks are completed with speed and accuracy for data collection. You would ideally have basic industry knowledge and be able to construct customer letters and process customer welcome packs working as part of a busy team.

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Vacancy Reference:
Location: Highbury Stadium, Fleetwood
Employment Type: Permanent/ Fulltime 35hr pw +
Salary: £15,000 - £18,000 DOE
Closing Date: NA

All teams require excellent computer skills combined with a high-level of numeracy and literacy.  More essentially, you need to demonstrate you have the ability to work under pressure and remain calm and confident in all situations.

Apply now

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Account Queries

This team looks to resolve any issues arising from the Credit Control Team and external agents. This will include data inputting to analysing reports, communicating with external companies, credit searching and making business decisions on accounts following the company escalation processes.

You will deal with all queries from the internal Credit Control Team created by calls to obtain outstanding payments on accounts. Duties will include administration for incoming payments by cheques, BACs and cash, administration of cancelled and re-instated direct debits and changes of customer bank details. You will also deal with submission of accounts to external debt recovery agencies and deal with any queries arising from this.

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Vacancy Reference:
Location: Highbury Stadium, Fleetwood
Employment Type: Permanent/ Fulltime 35hr pw +
Salary: £15,000 - £18,000 DOE
Closing Date: NA

All teams require excellent computer skills combined with a high-level of numeracy and literacy.  More essentially, you need to demonstrate you have the ability to work under pressure and remain calm and confident in all situations.

Apply now

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Billing Administrator

You will be responsible for invoicing of all Gas & Electricity customers each month ensuring all of our customers are billed accurately.  You will deal with customer invoice queries, cancel and rebill invoices where necessary to updated reads, VAT issues and any other issues related to invoicing.

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Vacancy Reference:
Location: Highbury Stadium, Fleetwood
Employment Type: Permanent/ Fulltime 35hr pw +
Salary: £15,000 - £18,000 DOE
Closing Date: NA

All teams require excellent computer skills combined with a high-level of numeracy and literacy. More essentially, you need to demonstrate you have the ability to work under pressure and remain calm and confident in all situations.

Apply now

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Metering Administrator

This role is to obtain meter reads, recording and updating customer reads accurately. The Metering department liaises with the wider industry and other suppliers to ensure all meter technical details and national databases maintain accuracy. The Metering department ensure all electricity customers are offered the free installation of a Smart Meter for their premises at the start of their contract with the company. The accuracy of all reads and technical details ensures all customers are invoiced accurately and maintain customer satisfaction.

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Vacancy Reference:
Location: Highbury Stadium, Fleetwood
Employment Type: Permanent/ Fulltime 35hr pw +
Salary: £15,000 - £18,000 DOE
Closing Date: NA

All teams require excellent computer skills combined with a high-level of numeracy and literacy. More essentially, you need to demonstrate you have the ability to work under pressure and remain calm and confident in all situations.

Apply now

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