BES Jobs & Careers

BES Utilities values its employees and places them at the heart of the company

We are always on the look-out for new people to join our company and you could be that person. Take a look at the individual role descriptions below for each different team within the company and then apply if you think you could be part of this successful business;

Change of Tenancy Administrator

The primary focus of this role is to obtain customer information when a change of tenancy has taken place.

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Vacancy Reference:
Location: Fleetwood
Employment Type: Permanent
Salary: To be discussed at interview
Closing Date: Friday 3rd March, 2017

Role and Responsibilities

  • Maintain up to date and accurate customer and site records
  • Resolve existing and new queries
  • Liaising with internal colleagues and customers
  • Process account requests accurately and efficiently
  • Investigate customer accounts accurately and use other tools available to obtain information required

Requirements

  • Industry knowledge
  • Confident user of MS Office software
  • Strong communicator
  • Excellent customer services skills
  • Accuracy and attention to detail

Required Education:

  • Secondary education

Required Experience:

  • Administration: 1 year

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HR Administrator

As the HR administrator, your role will be to assist the Head of HR/L&D and the HR team with any human resources administration activities for the Company.

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Vacancy Reference:
Location: Parkside Office, Fleetwood
Employment Type: Permanent
Salary: £16,000 per annum
Closing Date: Friday 3rd March, 2017

Duties will include:

  • Creation of offer letters and contracts
  • Setting up new starters
  • Producing various reports from the HR system
  • Arranging interviews and assisting with recruitment
  • Working on ad-hoc projects
  • General administration such as scanning, filing and data entry
  • Dealing with queries for the department

 Applicants must have a strong administration background, with good people skills, be able to pick up new systems and have an understanding of the importance of confidentiality.  Previous HR experience would be an advantage.  You will have the opportunity to undertake the CIPD course at Blackpool & Fylde College.

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Collections Advisor

Are you looking for a challenge? Do you enjoy working in a target driven environment? If the answer is yes, working in Collections may be for you. 

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Vacancy Reference:
Location: Fleetwood
Employment Type: Permanent
Salary: To be discussed at interview
Closing Date: Friday 3rd March, 2017

Working as part of a successful team, you will be responsible for cash collections, reinstatement of customers' Direct Debits and dealing with any customer queries that may prevent payment. Inter-department relationships are key to this role and you will liaise with other teams as you work towards business objectives and driving the business forward, No two days are the same in this fast paced but enjoyable work environment. 

Driven by achievement and a passion for teamwork you will: 

  • Make a high volume of outbound calls to chase unpaid invoices as well as dealing with customer inbound calls 
  • Following Company policies regarding "treating the customer fairly" and complaint management 
  • Resolve complex customer queries promptly and efficiently at all times provide an excellent customer service 

You will be a strong negotiator. persuasive and possess great communication skills (both verbal and written), with the ability to plan and organise your working day to meet targets and deadlines. You will be numerical with attention to detail. 

If you are looking for a fresh challenge and want to become a Collections Advisor within BES we look forward to hearing from you. 

Required education:

  • Secondary Education

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Complaints/Correspondence Advisor

We are looking for an enthusiastic, committed and self-motivated person to join our Complaints/Correspondence Team

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Vacancy Reference:
Location: Parkside Office, Fleetwood
Employment Type: Permanent
Salary: To be discussed at interview and will be dependent on skills and experience
Closing Date: Thursday 9 March 2017

Looking for a new challenge?

We are looking for an enthusiastic, committed and self-motivated person to join our Complaints/Correspondence Team who is passionate about providing excellent customer service and thrives on working in a fast paced environment.   Constantly seeking ways in which we can improve the level of service we offer to our customers, you should possess previous customer service and/or complaints handling experience and be able to demonstrate that you have a professional and enthusiastic approach to dealing with customers with a positive attitude towards continuous improvement. 

Roles & responsibilities:

  • To handle customer queries and complaints efficiently and effectively in a professional manner either by phone or in writing.
  • To adopt a “right first time” strategy in order to avoid repeated complaints and therefore to ensure customer satisfaction.
  • Liaise with various departments within the company in order to obtain information to gain resolves for queries and customer complaints.
  • To be a champion of treating customers fairly, whilst also seeking the right outcome for the business.
  • To remain fully compliant with industry complaint handling rules and regulations.
  • Be able to demonstrate success in supporting the delivery of external communication campaigns.
  • Complete the necessary administration and reporting work associated with the role including management of post and email allocation.
  • To maintain accurate records of all customer contact on internal systems.

 Criteria:

  • Industry Knowledge (desirable)
  • Ability to negotiate fair and reasonable outcomes for all parties
  • Excellent written and verbal communication skills
  • Relevant experience in a customer service/complaints role
  • Microsoft Office skills
  • Able to work on own initiative with strong decision making skills
  • Ability to work as part of a busy team
  • Professional and reliable outlook to all duties given

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Administration Assistant

The successful applicant will have excellent communication skills for liaising with other teams within the company and external. 

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Vacancy Reference:
Location: Fleetwood
Employment Type: Permanent
Salary: To be discussed during interview
Closing Date:

Roles and Responsibilities:     

  • To process Supplier contracts from our strategic partners and external brokers with accuracy ensuring the contracts are compliant and accurate.
  • Liaising with customers via email and phone, answering any queries in a timely and professional manner.
  • Liaising with Suppliers, dealing with contract issues, chasing feedback and information and following processes presented by the Supplier.
  • Data inputting, communicating with external companies, credit searching and analysing reports.
  • Updating Database systems with accurate information for Electricity, Gas & Telecom contracts.
  • General administration duties.
  • Able to work as part of a fast paced team and independently if required.

Criteria:
The successful applicant will have excellent communication skills for liaising with other teams within the company and external.  Experience of Microsoft Office is essential as the role requires a basic knowledge of Outlook and Excel.  The successful candidate will be organised and able to work as part of a busy team.

Applications:
Please send an email to recruitement@besgrp.co.uk  providing full details of why you feel you would be suited to this role to before close of business Monday 17th March.  

Please also include details of your previous experience and examples of how you would meet the criteria required and outlined above. All roles are subject to a 12-month probationary period.

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Metering Administrator

A successful candidate will be required to develop an understanding of the Electricity and Gas industry as a whole, whilst ensuring cross-departmental liaison with BES to deliver the best possible outcome for the customer.

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Vacancy Reference:
Location: Parkside Office, Fleetwood
Employment Type: Permanent
Salary: £17,000 with increase upon completion of probationary period
Closing Date: 7th April 2017

Hours:         35 per week, Monday–Friday 9.00am-5.00pm
Holidays:     20 days per year plus Bank Holidays

 

Roles & responsibilities:

A successful candidate will be required to develop an understanding of the Electricity and Gas industry as a whole, whilst ensuring cross-departmental liaison with BES to deliver the best possible outcome for the customer.

  • Obtaining, recording and updating meter reads accurately
  • Working closely with third-party agents arranging appointments for engineer visits, meter readers and emergency appointments
  • Analysing and monitoring energy consumption and resolving queries relating to both Half Hourly and Non-Half Hourly sites
  • Meeting daily targets and deadlines, ensuring high levels of data accuracy to reduce the debt report
  • Assisting other teams with general queries and reducing complaints relating to our role
  • Proactively detecting and resolving potential theft cases via a number of different channels and methods
  • Detecting and correcting sites taken in error
  • Requesting installation of SMART Meters, subsequently ensuring successful set up and communication of the meter

 Preferred Skills:

  • Confident with MS Office software
  • Excellent customer service skills
  • Strong communication skills, both written and verbal
  • Attention to detail

Applications: 

Please forward your CV along with a covering letter providing full details of why you feel you would be suited to this role to  Recruitment@besgrp.co.uk

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