BES Jobs & Careers

BES Utilities values its employees and places them at the heart of the company

We are always on the look-out for new people to join our company and you could be that person. Take a look at the individual role descriptions below for each different team within the company and then apply if you think you could be part of this successful business;

Change of Tenancy Administrator

The primary focus of this role is to obtain customer information when a change of tenancy has taken place.

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Vacancy Reference:
Location: Fleetwood
Employment Type: Permanent
Salary: To be discussed at interview
Closing Date: Friday 3rd March, 2017

Role and Responsibilities

  • Maintain up to date and accurate customer and site records
  • Resolve existing and new queries
  • Liaising with internal colleagues and customers
  • Process account requests accurately and efficiently
  • Investigate customer accounts accurately and use other tools available to obtain information required

Requirements

  • Industry knowledge
  • Confident user of MS Office software
  • Strong communicator
  • Excellent customer services skills
  • Accuracy and attention to detail

Required Education:

  • Secondary education

Required Experience:

  • Administration: 1 year

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HR Administrator

As the HR administrator, your role will be to assist the Head of HR/L&D and the HR team with any human resources administration activities for the Company.

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Vacancy Reference:
Location: Parkside Office, Fleetwood
Employment Type: Permanent
Salary: £16,000 per annum
Closing Date: Friday 3rd March, 2017

Duties will include:

  • Creation of offer letters and contracts
  • Setting up new starters
  • Producing various reports from the HR system
  • Arranging interviews and assisting with recruitment
  • Working on ad-hoc projects
  • General administration such as scanning, filing and data entry
  • Dealing with queries for the department

 Applicants must have a strong administration background, with good people skills, be able to pick up new systems and have an understanding of the importance of confidentiality.  Previous HR experience would be an advantage.  You will have the opportunity to undertake the CIPD course at Blackpool & Fylde College.

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Collections Advisor

Are you looking for a challenge? Do you enjoy working in a target driven environment? If the answer is yes, working in Collections may be for you. 

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Vacancy Reference:
Location: Fleetwood
Employment Type: Permanent
Salary: To be discussed at interview
Closing Date: Friday 3rd March, 2017

Working as part of a successful team, you will be responsible for cash collections, reinstatement of customers' Direct Debits and dealing with any customer queries that may prevent payment. Inter-department relationships are key to this role and you will liaise with other teams as you work towards business objectives and driving the business forward, No two days are the same in this fast paced but enjoyable work environment. 

Driven by achievement and a passion for teamwork you will: 

  • Make a high volume of outbound calls to chase unpaid invoices as well as dealing with customer inbound calls 
  • Following Company policies regarding "treating the customer fairly" and complaint management 
  • Resolve complex customer queries promptly and efficiently at all times provide an excellent customer service 

You will be a strong negotiator. persuasive and possess great communication skills (both verbal and written), with the ability to plan and organise your working day to meet targets and deadlines. You will be numerical with attention to detail. 

If you are looking for a fresh challenge and want to become a Collections Advisor within BES we look forward to hearing from you. 

Required education:

  • Secondary Education

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