BES Jobs & Careers

BES Utilities values its employees and places them at the heart of the company

We are always on the look-out for new people to join our company and you could be that person. Take a look at the individual role descriptions below for each different team within the company and then apply if you think you could be part of this successful business;

Commercial Analyst (Settlements)

We are looking for someone to learn about the electricity industry and settlements. The type of person required for this role is someone who wants to find out why they are doing something and to want to fully understand the process.

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Vacancy Reference:
Location: Fleetwood
Employment Type: Permanent
Salary: Market rate
Closing Date:

This is a fantastic opportunity with great career prospects, and the knowledge gained in this area is very sought after within the industry.

All training will be provided, however previous relevant experience would be useful.

Role and responsibilities

Main duties include:

  • Exception management of data related to the registration of customers, the appointment of industry agents, the set-up of metering systems and the validation of customer usage.
  • Agent management of appointed industry agents, covering data collection, data aggregation and meter operation.
  • Interaction with the industry governance body (Elexon) and its weekly, monthly and quarterly reports aimed at monitoring/improving supplier and agent performance.
  • Interaction with internal teams including metering and billing.

Requirements

  • Problem solver
  • Focused
  • Drive
  • Good communicator
  • Good co-ordinator
  • Minimum “A” Level qualifications (preferably including Mathematics)

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Collections Advisor

Are you looking for a challenge? Do you enjoy working in a target driven environment? If the answer is yes, working in Collections may be for you. 

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Vacancy Reference:
Location: Fleetwood
Employment Type: Permanent
Salary: To be discussed at interview
Closing Date:

Working as part of a successful team, you will be responsible for cash collections, reinstatement of customers' Direct Debits and dealing with any customer queries that may prevent payment. Inter-department relationships are key to this role and you will liaise with other teams as you work towards business objectives and driving the business forward, No two days are the same in this fast paced but enjoyable work environment. 

Driven by achievement and a passion for teamwork you will: 

  • Make a high volume of outbound calls to chase unpaid invoices as well as dealing with customer inbound calls 
  • Following Company policies regarding "treating the customer fairly" and complaint management 
  • Resolve complex customer queries promptly and efficiently at all times provide an excellent customer service 

You will be a strong negotiator. persuasive and possess great communication skills (both verbal and written), with the ability to plan and organise your working day to meet targets and deadlines. You will be numerical with attention to detail. 

If you are looking for a fresh challenge and want to become a Collections Advisor within BES we look forward to hearing from you. 

Required education:

  • Secondary Education

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Customer Services

Resolve customer enquiries and deliver great customer service at first point of contact

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Vacancy Reference:
Location: Memorial Office, Fleetwood
Employment Type: Permanent
Salary: £17,000 per annum
Closing Date:

Hours:      35 per week, Monday – Friday 08.30 – 16.30/09.30 – 17.30 (alternate weeks)

Role and Responsibilities

  • Resolve customer enquiries and deliver great customer service at first point of contact

  • Deal with customer enquiries in a calm and professional manner

  • Identify gaps in customer records and collect appropriate information during customer contact and update records accordingly

  • Contribute proactively to the development of the team with ideas and suggestions as to how we can improve our service

  • Where necessary, transfer calls having identified the correct course of action to provide a great level of service and seamless transfer for the customer

  • Use systems to generate accurate records and access information to enable the delivery of great customer service

  • Adhere to Company policies and procedures to provide a consistent, efficient and effective customer service and to meet regulatory compliance

 

Qualifications and Education Requirements

A good all round secondary school education, including English, Maths and ICT. Proficient in the use of databases and Microsoft packages.

 

Competencies

  • Customer service ethos to everything you do

  • Ability to communicate clearly via telephone

  • Ability to empathise with customers

  • Strong written communication skills (internal and external)

  • Experience of working in a fast paced environment

  • Ability to work under pressure in a clam manner

  • MS Office Software

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Supply Point Administrator

This role is the very beginning of the customer journey within the wider Commercial Utility business.

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Vacancy Reference:
Location: Parkside Stand, Fleetwood
Employment Type: Permanent
Salary: £17,000 per annum
Closing Date: 1st September 2017

Job Title: Supply Point Administrator

Location: Parkside Stand, Fleetwood

Hours:      35 per week, Monday–Friday

Holidays: 20 days per year plus bank holidays

Salary:      £17,000 per annum

Duration:  Permanent

 

Roles and Responsibilities

The core function being processing contracts from various departments & third parties and ensuring the full contract journey is followed and monitored, including data flows, managing objections, rejections and dealing with meter queries.  

  • To ensure all tasks are completed with speed and accuracy for data collection
  • Processing & sense checking contracts in to the team from various departments & third parties
  • Dealing with industry data & flows alongside metering/department queries
  • Must be able to take effective action to resolve any problems.
  • General administration duties, taking calls & dealing with queries
  • The ability to work as part of a busy team & other departments within the business
  • Implementing Cot & retention customer agreements.
  • Updating full suite of MS Office software with accurate information

 

Essential Skills

  • Applicants must be self-motivated, have personal drive and able to manage workloads to the timescales given
  • Strong attention to detail, confident and the ability to work individually or part of a busy team
  • Good MO computer skills (Word, excel, email etc.)
  • Admin experience essential

Apply now

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