BES Jobs & Careers

BES Utilities values its employees and places them at the heart of the company

We are always on the look-out for new people to join our company and you could be that person. Take a look at the individual role descriptions below for each different team within the company and then apply if you think you could be part of this successful business;

Customer Service Advisor

BES Utilities is an independently owned company, based in Lancashire. It aims to be the lead supplier of gas and electricity to small and medium enterprises, providing first rate utility services across the UK.
We have a fantastic opportunity for Customer Service Advisor. We are looking for an enthusiastic, organised, quick learner to join our company for a long term career with us!
You will be highly motivated and able to use your initiative in a busy environment.

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Vacancy Reference:
Location: Fleetwood
Employment Type: Permanent
Salary: £17,000
Closing Date:

Role & Responsibilities   

  • Resolve customer enquiries to deliver an exceptional customer experience
  • Well organised and able to prioritise workload
  • Able to show empathy with a wide variety of customers
  • Flexible with a strong work ethic
  • Quick learner
  • Strong ICT skills

The key roles and responsibilities of Customer S, but are not limited to, the following:

  • Handle inbound and outbound telephone calls to existing customer base
  • Communicate via email/letter to customers and external agencies
  • Ensure all customer enquiries are dealt with consistently and in line with our ‘treating customers fairly’ charter
  • Engage with management and colleagues to help improve service levels and processes

Essential Skills:

  • Confident and professional telephone manner
  • Excellent written skills
  • Good understanding of MS Office
  • Customer Service experience

 

Applications:


Please send your CV and a cover letter providing full details of why you feel you would be suited to this role to recruitment@besgrp.co.uk .  

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Settlements Analyst

BES Utilities is an independently owned company, based in Lancashire. It is comprised of BES Commercial Gas Ltd, established 2002, and BES Commercial Electricity Ltd, established 2009. It aims to be the lead supplier of gas and electricity to small and medium enterprises, providing first rate utility services across the UK.
We have a fantastic opportunity for a Collections Advisor. We are looking for an enthusiastic, organised, quick learner to join our company for a long term career with us! 
You will be highly motivated and able to use your initiative in a busy environment.

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Vacancy Reference:
Location: Fleetwood
Employment Type: Permanent
Salary: Competitive
Closing Date: 28th February 2018

We are looking for someone to learn about the electricity industry and settlements. The type of person required for this role is someone who wants to find out why they are doing something and to want to fully understand the process. This is a fantastic opportunity with great career prospects, and the knowledge gained in this area is very sought after within the industry. All training will be provided, however previous relevant experience would be useful.

Role and responsibilities

Main duties include:

  •          Exception management of data related to the registration of customers, the appointment of industry agents, the set-up of metering systems and the validation of customer usage.
  •          Agent management of appointed industry agents, covering data collection, data aggregation and meter operation.
  •          Interaction with the industry governance body (Elexon) and its weekly, monthly and quarterly reports aimed at monitoring/improving supplier and agent performance.
  •          Interaction with internal teams including metering and billing. 

Requirements

  •          Problem solver.
  •          Focused.
  •          Driven.
  •          Good communicator.
  •          Good co-ordinator.
  •          Metering experience desirable. 

 

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Operations Team Leader

BES Utilities is an independently owned company, based in Lancashire. It is comprised of BES Commercial Gas Ltd, established 2002, and BES Commercial Electricity Ltd, established 2009. It aims to be the lead supplier of gas and electricity to small and medium enterprises, providing first rate utility services across the UK.
We have a fantastic opportunity for a Collections Advisor. We are looking for an enthusiastic, organised, quick learner to join our company for a long term career with us!
You will be highly motivated and able to use your initiative in a busy environment.

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Vacancy Reference:
Location: Fleetwood
Employment Type: Permanent
Salary: Competitive
Closing Date: 21st February 2018

The Operations Team Leader is responsible for a team of staff whose primary duty is to process all HH, NHH, AMR/SMART supply contracts/data flow items within industry timescales and processes and procedures. The person appointed will champion the team processes and procedures, engage field and office staff, be customer focused, commercially aware and adept at organising, planning and prioritising their workload.  In addition, the post holder will manage and control up to 12 administrators, as well as managing the performance of activities, ensuring internal and external demands are answered complying with industry standards.  They will liaise closely with other Managers to identify any procedure and system related problems which could lead to any non-compliance with the standards set by OFGEM and Elexon. This role is critical in ensuring that all KPI’s and internal processes are well defined and compliance targets are achieved.

This role is critical in ensuring that customer contract, billing and all field activity is based upon the correct data and also that the data is age compliant. This is a key role dealing with complex and high profile (age, value) data flow issues that require Electricity and Gas dataflow knowledge as well as an understanding of systems, relationships with external agents, suppliers and overall regulatory framework.  There is a requirement to work collaboratively across the organisation to ensure smooth delivery of activity in order to enhance the customer experience and provide regular reports on progress and maintain accurate and reliable data.

The role holder should be able to adapt to change, work under pressure in a fast paced environment whilst maintaining excellent attention to detail to deliver agreed workloads to a high standard.  There is considerable scope for the role holder to plan and prioritise own workload.  The jobholder’s principle challenge derives from organising and managing an experienced team of administrators on a day to day basis as well as delivering staff development and appropriate succession plans.

Qualifications & Experience:

  •          A working knowledge of electricity and gas processes or data flows.
  •          Previous supervisory experience.
  •          Experience of adopting new working practices.
  •          Experience of managing Performance and getting the best out of administrators and processes.
  •          Experience of working in a Compliant Industry with examples of eradicating non-compliance.
  •          Ability to motivate and manage a team of Administrators and the ability to manage activities via virtual teams through external service providers.

 

Technical and Commercial Knowledge and Skills:

  •          Good written and verbal communication skills and the ability to articulate and justify a position effectively.
  •          Consistently achieves successful delivery against stretching personal and team targets.
  •          Experience of adopting new processes that deliver against rolling targets.
  •          Quick learner who is willing to learn and to take responsibility.
  •          Excellent communicator with the ability to present complex ideas and concepts to a variety of stakeholders.
  •          Can engage peers and influence colleagues.
  •          Flexibility to work to tight deadlines whilst maintaining accuracy.
  •          A desire to succeed.
  •          Demonstrate resilience whilst working under pressure.
  •          Flexible as the demands of the Smart Metering programme change.
  •          Able to seek and find information on systems and through effective networking skills.
  •          Ability to gather facts through effective questioning and challenge where appropriate.
  •          Demonstrates they can work effectively with others.
  •          Attention to detail including planning and organisation.
  •          Excellent interpersonal, problem solving and prioritisation skills.
  •          Experience of using Junifer, CRM, ECOES, Xoserve and Microsoft Office to Intermediate standard.

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IT Apprentice

BES Utilities is an independently owned company, based in Lancashire. It aims to be the lead supplier of gas and electricity to small and medium enterprises, providing first rate utility services across the UK.
We have a fantastic opportunity for an IT Apprentice. We are looking for an enthusiastic, organised, quick learner to join our company for a long term career with us!
You will be highly motivated and able to use your initiative in a busy environment.

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Vacancy Reference:
Location: Memorial Office, Fleetwood
Employment Type:
Salary: Competitive
Closing Date: 5th March 2018

Role & Responsibilities  

 

The successful candidate will gain experience in the following: 

  • Upholding quality helpdesk support, taking telephone calls, logging issues and using remote support software to resolve 1st line support issues.
  • Managing Various Account creations (AD, Exchange, CRM).
  • Maintaining an effective starters and leavers process for all employees.
  • Providing Asset Management.
  • Undertake PC & Laptop repairs, builds and re-imaging.
  • Carrying out of various checks relating to IT Systems Anti-Virus Checking, Windows Patching Checking, Disk Space etc and escalating and managing these where appropriate.
  • Supplying Wifi configuration and management.
  • Managing CCTV installations and management.
  • Serving our internal customers with all IT needs.
  • Carrying out daily floor walks across both offices.
  • Delivering on site assistance with network cable installation testing, network switch and infrastructure installation.

 

 

 

Essential Skills:

  • You need to be technically minded and passionate about IT systems, self-motivated, and have the ability to work on your own initiative as well as working within a team.
  • Able to work flexibly with working hours, very occasional weekend working may be required as is the business of IT
  • Proven analytical skills/problem solving skills
  • The ability to follow clear instruction and learn new tasks.


Personal Qualities

  • Honest, trustworthy, keen to learn, hardworking, reliable, punctual and interested in IT specifically service, hardware, software and web design.

 

Qualifications Required:

  • 5 GCSE's at grades A*-C, ideally including Maths and English (or equivalent).

 

Applications:


Please send your CV and a cover letter providing full details of why you feel you would be suited to this role to recruitment@besgrp.co.uk .  The closing date is 5th March 2018.

 

 

Apply now

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Metering Administrator

BES Utilities is an independently owned company, based in Lancashire. It is comprised of BES Commercial Gas Ltd, established 2002, and BES Commercial Electricity Ltd, established 2009. It aims to be the lead supplier of gas and electricity to small and medium enterprises, providing first rate utility services across the UK.

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Vacancy Reference:
Location: Parkside Stand, Fleetwood
Employment Type: Permanent, 35 per week, Monday–Friday
Salary: Competitive
Closing Date:

Role and Responsibilities

Key to success in this position is to maintain a proactive approach to analyzing and maintaining the accuracy of customer data within the industry. Obtaining meter reads, recording and updating customer reads accurately. Metering department liaises with other departments to ensure customers are invoiced accurately and maintain customer satisfaction.

Qualifications and Education Requirements

A good basis Secondary School education with English, Maths and ICT.

Competencies

  •    Meet daily targets and deadlines
  •    Liaising with other departments, third parties and customers
  •    Assist other teams with general queries and complaints relating to our role
  •    Updating and recording data accurately
  •    Processing new meter/Service requests
  •    Investigate and resolve meter consumption queries
  •    Analysing energy consumption

Next steps

You can apply for this vacancy via the link below - we’d love to hear your thoughts around why this business is for you and what excites you about this opportunity.

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