Power Cuts & Emergencies

105 is free of charge and will put you through to your electricity network operator. You can call 105 from most landlines and mobile phones.

What is 105?

105 is a new three-digit number that people can call to report or get information about power cuts.

You can also call 105 with any welfare concerns related to a power cut, or if you are worried about the safety of over or underground electricity cables or substations.

It will be launched in September 2016 and will be available to people in England, Scotland and Wales.

The powercut105.com website will be live for launch, providing people with more information and signposting them to their network operator.

 

Why is it being introduced?

A lot of people don’t know who to call to report or get updates about power cuts, with many wrongly calling the energy supply companies they pay their bills to.

105 aims to solve this problem, providing people with an easy-to-remember number that will put them straight through to their local electricity network operator.

This is particularly important when there is bad weather as severe storms can cause major disruption to electricity supply into homes and businesses.

105 is just one of the ways you can contact your network operator. They can still be contacted directly by phone on their 0800 number or via their website – and most can be reached through social media too.

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