Care Levels - BES Telecom

Faster repairs for your business phone line…

BES is committed to giving business class service options to all our customers. Our upgraded standard care level 2 makes sure your business will receive the least down time possible at no extra cost.

If your business relies on phone-based custom and you require faster repairs, we would strongly recommend that you purchase one of our enhanced care level packages, for your phone line, to guarantee a quicker repair if any problems should arise.

Please contact our customer service team on the telephone number above to add one of these enhanced care levels to your lines: 

Care Level

Repair Time


Level 1

Fault repaired within 3 working days


Level 2

Fault repaired within 48 hours


Level 3

Fault repaired within 24 hours

£4.50 per month per line

Level 4

Fault repaired within 6 hours

£6.99 per month per line

For information, please contact us. For information on our fees, please click here.