We recently contacted you to let you know about our planned system upgrade and migration of all electricity and gas customer accounts.
This work has now taken place, however, as a result we are receiving a higher than normal number of calls and so you may unfortunately experience a delay when phoning our Customer Services Team.
We apologise sincerely for any delay in answering your call and, for your convenience, we would recommend raising any non-urgent issues:
via email to firstname.lastname@example.org or via your online account.
We are working hard to restore our normal service levels as quickly as possible and thank you for your patience.
Following the change to our new billing system, to access your online account please click the "Forgotten password" button.
You do not need to call us as you will receive an email asking you to re-set your password, after which time you will be able to access your information as normal.
If you are still unable to access your online account after completing this process, please contact us and we will be happy to help.