BES Careers

BES Utilities values its employees and places them at the heart of the company

Financial Accountant 

The Financial Accountant is a key role within the Finance team, with direct responsibility for accounting and reporting of the BES & BESM business and providing support to the wider group functions of the team.

This is the lead finance role for a £100m turnover trading organisation, covering all aspects of financial management and hence provides significant scope for skills/role development.

Position Type: Full-time Permanent
Fylde Coast
Grade/Salary Range: Competitive


Role and Responsibilities

  • Ownership of the month end process, including preparation of management accounts, balance sheet reconciliations and control, and detailed variance analysis on customer numbers, consumption volumes, price and cost variation, and Opex.
  • Production of monthly financial performance reports for executive review and for monthly Board reporting.
  • Bank and cash management, including short-term and long-range cash forecasting and balance optimisation.
  • Preparation of the year-end audit files and key point of contact for external auditors.
  • Preparation of VAT / CT tax returns / coordinate with Group tax advisers.
  • Responsibility for intra-group cost allocations, pricing, and transfers.
  • Support the continuing professional development of other junior members of the Group finance team.
  • Provide financial support / modelling / analysis to the Commercial team on the financial performance of the energy portfolio:
  • Customer numbers & demand modelling
  • Hedging strategy, reporting, & performance
  • Financial analysis of Costing / Pricing / Margin strategy
  • Evaluation of opportunities / new channels / portfolio optimisation

Knowledge and skills

  • Highly developed understanding of financial/management accounting practices.
  • Utilities / Financial Services / Regulated market sector awareness.
  • Advanced Excel / MS office ability
  • Competency with SAGE or similar financial accounting software
  • Experience in billing systems / CRM data interrogation highly advantageous

Qualifications and Education Requirements

  • Qualified CIMA/ACCA/ACA
  • Minimum 5 years‘experience in a finance role
  • Degree educated / strong academic background

Competencies & Behaviours

  • Self-starter and able to identify & develop solutions
  • Committed to professional development
  • Able to explain and interpret complex financial information
  • Attention to detail
  • Driven by a desire to make improvements
  • Passionate about customer experience
  • Able to work in a fast paced environment

Operations Analyst 

An exciting opportunity has arisen within BES Utilities for an experienced Operations Analyst to join our dynamic team based in Trafford Park, Manchester.

With a headcount of 850+ within the group and brand-new state of the art Manchester head offices, we are looking for driven candidates that want to grow within an established business.

Experience within the sector would be preferable but not essential.

Position Type: Full-time Permanent
Grade/Salary Range: Competitive


Role and Responsibilities (but not limited to)

  • Working as a member of the Metering Team, you will be responsible for;
  • Taking ownership, investigating and resolving customer and industry issues
  • Analysing and maintaining the accuracy of customer data within the industry
  • Ensuring all tasks are completed with speed and accuracy
  • Contacting customers to obtain information in order to resolve their enquiries, and keep them updated
  • Dealing with industry data & flows alongside metering/department queries
  • Reviewing processes and recommending improvements
  • Contributing to business growth and revenue generation via improving billing accuracy
  • Updating full suite of MS Office software with accurate information

 Key Experience Required

  • Proven numerical and analytical skills to a high standard
  • Strong administration skills
  • Microsoft Office
  • A high level of confidentiality
  • Strong communication skills, both written and verbal
  • Flexibility and willingness to learn
  • Enjoy working with people
  • Ability to work as part of a team
  • Ability to work accurately, with attention to detail

Competencies & Behaviours

  • Committed to professional development
  • Attention to detail
  • Driven by a desire to make improvements
  • Passionate about customer experience
  • Able to work in fast pace environment

Customer Experience Executives

Do you have excellent customer service skills? Do you have a strong eye for detail and the tenacity to solve problems?

We are searching for confident and driven individuals to join our newly formed Customer Experience team based in our freshly renovated offices in Manchester, on the edge of Salford Quays.

Position Type: Full-time Permanent
Grade/Salary Range: Competitive


You will use your analytical mindset and your ability to use data to help identify patterns and trends based around why our customers are no longer working with us.

As a Customer Experience Executive your key responsibilities will include (but won’t be limited to);

  • Contact customers who have recently left BES Utilities to fact find and identify why they are now with another provider
  • Gather as much information as possible from the customer to help establish what we did wrong and how we can make improvements for all existing and future customers
  • Analyse data to identify patterns and trends with where our customers are going and why i.e. moving to another provider, due to cost, poor customer service etc
  • Compile data and findings to report back to stakeholders to establish ways we can improve our retention rate
  • Listen to calls from sales agents to gather information following on from customer feedback
  • Analyse the sales techniques across the Group and identify areas for improvement.
  • Provide feedback and information on any repeat issues to help identify any training issues that need to be addressed

What you will need to be successful in this role;

  • Previous experience in customer service, investigations or escalations role is essential for this position
  • Experience in effective questioning and objection handling
  • Excellent communication and listening skills
  • Strong telephone manner
  • Patience and tenacity for problem solving
  • IT Literate with experience of working with sensitive information
  • Experience working within a face paced environment

As well as a great salary we also offer exciting career prospects, free on-site parking, company events and social working hours.

Senior Collections Executive 

Are you an experienced negotiator with Debt Recovery or Collections experience? Do you have excellent communication skills?

This is not a typical desk-based collections role, we are offering the opportunity to own the whole end to end collections process.

We’re searching for confident, driven, dynamic and experienced collectors to join our Collections teams based in our freshly renovated offices in Manchester, on the edge of Salford Quays.

Position Type: Full-time Permanent
Grade/Salary Range: Competitive


You will be responsible for managing a portfolio of accounts and contacting large and complex debts from small to medium business via telephone, email and visiting their site locations across the UK.

As a Senior Collections Executive your key responsibilities will include (but not limited to);

  • Provide an end to end service on customer debt
  • Contacting customers to discuss and collect outstanding balances and working with customers to understand their situation to help resolve any outstanding payment issues
  • Visiting client sites to discuss collections of outstanding balances where necessary
  • Taking card payments to settle arrears
  • Working with the customers to identify the reason for any outstanding balances and adapt your collection technique and negotiation skills to agree mutual repayment terms
  • Keep all customers records and account information up to date and within the company guidelines
  • Build and maintain relationships with customers, securing payments on time and re-habilitating accounts
  • Proactively review customer accounts to identify any future problems before they arise and work with internal departments to resolve any issues
  • Operate compliantly within clearly defined guidelines

What you will need to be successful in this role;

  • Previous experience in a debt recovery or senior collections role is essential
  • Experience within the energy/ utilities sectors would be beneficial
  • Experience in collection call handling
  • Strong negotiation skills
  • Target driven and self-motivated to succeed
  • Patience, empathy and commitment to providing the best customer care and quality service
  • Excellent communication skills
  • Strong telephone manner
  • Working knowledge of Microsoft Excel is essential
  • CICM Qualification desirable
  • Full clean UK driving licence

As well as a great salary we also offer exciting career prospects, free on-site parking, company events and social working hours.

Apprentice Office Administrator

Are you currently considering where to start your career and would like a fun, team environment with excellent progression available to match the hard work you put in?

We have a fantastic opportunity for an Apprentice Office Administrator based in our newly renovated offices in Manchester, on the edge of Salford Quays.

We are looking for an enthusiastic, organised, quick learner to join the dynamic team at BES Utilities for a long-term career with us!

The Apprentice Office Administrator will be developing their administrative skills with us to provide support to the Operations Teams in delivering a high quality, customer focused service.

Position Type: Full-time Permanent
Grade/Salary Range: Competitive


Our Company

BES Utilities is an independently owned company, based in Lancashire. It is comprised of BES Commercial Gas Ltd, established 2002, and BES Commercial Electricity Ltd, established 2009. It aims to be the lead supplier of gas and electricity to small and medium enterprises, providing first rate utility services across the UK.

Our Manchester site, Adamson House is a four-storey building overlooking the waterfront at Salford Quays and is the newest addition to the established offices we already have on the Fylde coast and South Africa. This houses a number of businesses within the group, including an energy supplier and metering installation business.  Adamson House is placed in a centralised location with free parking onsite and the Pomona Strand Metro Link is 100 yards from the office entrance so excellent transport links.

Main Responsibilities (but are not limited to)

  • Provide day to day administrative support across the operations teams within Adamson House, including photocopying, sending emails and checking relevant in-boxes, filing, message-taking, sorting and distributing
  • Be the face of Adamson House based at Reception, meeting and greeting our clients and visitors, with professionalism and communicate effectively with the relevant department
  • Carry out mail merge exercises and prepare welcome packs
  • Effectively use Microsoft office applications, including Word and Excel
  • Schedule meeting rooms using the meeting room system
  • Management and replenishment of the onsite vending machines
  • Carry out regular stock takes
  • Provide administrative support as required
  • Sort & distribute incoming and outgoing post
  • Order and distribute stationary
  • Assist on the dialler system to external customers.

Training and Development

You will be guided in your learning journey, helping develop your skills and industry knowledge. The company has successfully grown its work force through the Apprenticeship Scheme. Due to the nature of the apprenticeship full training and support will be provided over the 14-month course with the opportunity to further your career within the company afterwards.

Requirement to be considered

  • Minimum 5 GCSE’s (Grades 4 – 9) including Maths and English being essential (If school leaver we would need to see your expected grades and the role would be subject to grades 4 – 9)
  • As this is an apprenticeship no previous experience is required, however you will need to meet certain criteria in order to be eligible for the role.
  • Whether you have recently left school or college and are looking for your first step on the career ladder or even an alternative to further education an apprenticeship offers an excellent career path.
  • Previous experience in a sales / office / telephone-based role would be advantageous but not essential.

What you need to do now

If you’re interested in this role, please apply now with an up to date copy of your CV and a cover letter providing full details of why you feel you would be suited to this role to:

The closing date will be 2nd October 2020.

Shortlisted applicants will be invited to an Assessment Day on 08th October 2020.

If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Join the team

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