BES Careers

BES Utilities values its employees and places them at the heart of the company

BES Careers

BES Utilities values its employees and places them at the heart of the company

We are always on the lookout for new people to join our company, and you could be that person.

Take a look at the job descriptions below and then apply if you think you could be part of this successful business.

CRM Developer

The CRM Developer will be expected to have an understanding of the software development life cycle and project management methodology, and be able to demonstrate a systematic, disciplined approach to problem solving.

Vacancy Reference:CRM Developer
Location:Bispham
Employment Type:Full Time- Permanent
Salary:Competitive

Role and Responsibilities

  • Work with the business to identify technical solutions for business requirements
  • Develop, modify and maintain the internally developed applications across the business
  • Providing expert advice and support when systems are being upgraded or installed
  • Ensuring written technical documentation is created and maintained
  • To develop and maintain positive relationships with partners and stakeholders
  • To provide clear and cogent reports to required deadlines for the development team manager and key stakeholders as required

Knowledge and skills

  • Microsoft Dynamics CRM 2011+ – 3+ years’ experience customising and developing
  • Experience of Microsoft Dynamics 365 CRM beneficial.
  • C#.Net – 1+ years’ experience
  • SQL (T-SQL) – 1+ years’ experience
  • SSIS – 1+ years’ experience
  • Microsoft Tools
    • Visual Studio 2013+
    • SQL Server Management Studio
  • Unit testing
  • High level of analytical and problem solving skills

Qualifications and Education Requirements

  • Degree educated or equivalent – Programming, Computer Science or related field
  • 3+ years working as part of a development team in a Microsoft Dynamics role

Collections Advisor

Working as part of a successful team, you will be responsible for cash collection, reinstatement of customers’ Direct Debits and dealing with any customer queries that may prevent payment. 

Role

Working as part of a successful team, you will be responsible for cash collection, reinstatement of customers’ Direct Debits and dealing with any customer queries that may prevent payment. 

Inter-departmental relationships are key to this role and you will liaise with other teams as you work towards business objectives and driving the business forward.  No two days are the same in this fast-paced but enjoyable work environment!

Role and Responsibilities

  • Make a high volume of outbound calls to chase unpaid invoices along with dealing with customer inbound calls
  • Follow our company policies regarding “treating the customer fairly” and complaint management
  • Dealing with queries about payments
  • Negotiating payment plans
  • Resolve complex customer queries promptly and efficiently
  • At all times provide an excellent customer service
  • Maintain accurate records
  • Take payments over the phone
  • Approve or deny applications based on company standards and requirements
  • Create direct debits
  • Customer Service

Key Experience Required

  • Ability to listen and negotiate winning solutions
  • Excellent communication skills
  • Excellent teamwork, organization and communication skills
  • Attention to detail and analytical background
  • Previous experience of data input/data maintenance within an in-house system

Head of SMART Metering

An exciting new opportunity has arisen within BES Utilities for an experienced Head of SMART Metering to join our dynamic team based in Fleetwood.

An exciting new opportunity has arisen within BES Utilities for an experienced Head of SMART Metering to join our dynamic team based in Fleetwood.

The ideal candidate will be instrumental to developing the business’ interests over the longer term. This role will drive the management of the Metering Industry Data Operations Team to ensure the business is delivering an enhanced customer experience to its customers, and that necessary changes, performance management and compliance are embedded for an efficient operation.

Working collaboratively with all the individual departments within BES utilities. The post-holder will coordinate the Metering Team through any system and technology releases, ensuring that our people are ready and equipped to adopt new working practices.

Principal Accountabilities

  • Effectively manage Team Leaders, covering all performance management, Human Resource matters including recruitment, induction, training, appraisals, sickness monitoring, timekeeping, disciplinary issues and performance issues.
  • The role holder will have implicit accountability for work undertaken by the Agent regarding SMART, NHH, AMR, HH, Mop DC/DA and Gas MAM, MAP services. This will require the role holder to liaise with other managers within the Department or wider BES group and meet with the agent as necessary to set out and manage SLAs/KPIs/investigations.
  • Support the Group Commercial Director, acting as an ambassador for the Department and BES Utilities and by representing BES Utilities in meetings with external providers and internal departments of BES Utilities seeking to understand their performance and gain agreement to implement initiatives that would lead to performance improvements and to identify system non-compliances.
  • Continued management of the Junifer system changes and upgrades.
  • Development of understanding of our suppliers’ responsibilities in relation to the MRA and BSC regulation/guidelines.
  • Full ownership of all internal business processes.
  • Alignment of growth strategy and various Metering forecasting obligations including RFI requests, submitting the appropriate forecasts in line with the obligations.
  • Ensure 3rd parties solution providers are aligned (MOP/MAM/MAP).
  • Continued management of 3rd Party contracts ensuring that commercial and operational SLAs and KPI’s are met and invoicing is line with the agreed commercial schedules.
  • The role holder is required to have knowledge of the Junifer system to ensure the data is compliant and consistent within Junifer and also industry timescales.
  • Assist the Group Commercial Director, to generate an operational budget and forecasted plans supported by the budgetary requirements and be fully responsible to manage within.

Technical and Commercial Knowledge, Experience and Skills

  • Substantial Industry/Data Management knowledge coupled with past experience of managing first-line managers.
  • Graduate or equivalent business career with strong business and industry acumen with recognition as subject matter expert in Electricity and Gas data-flows (Gas MAM, NHH, DCDA, HH, AMR and SMART)
  • Ability to take BAU world into the SMART world with a seamless transition
  • AMR, HH, NHH, Gas, SMETS1 and SMART2 Metering knowledge
  • Experience of introducing new working practices.
  • Experience of change management.
  • Consistently achieves successful delivery against stretching personal and team targets.
  • Excellent communicator with the ability to present complex ideas and concepts to a variety of stakeholders.
  • Flexibility to work to tight deadlines whilst maintaining accuracy.
  • Attention to detail including planning and organisation.
  • Excellent interpersonal, problem solving and prioritisation skills and professionalism.
  • Experience of using Junifer, CRM, ECOES, Xoserve and Microsoft Office to Intermediate standard.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

Please note if successful you will be required to attend an interview with the hiring manager within 1 week of the closing date.

If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Customer Excellence Manager

An exciting new opportunity has arisen within BES Utilities for an experienced Customer Excellence Manager to join our dynamic team based in Fleetwood.

An exciting new opportunity has arisen within BES Utilities for an experienced Customer Excellence Manager to join our dynamic team based in Fleetwood.

BES Customer Excellence looks at process improvement and root cause analysis of our customer engagement and the customer journey.  You will take a lead role in contributing to this analysis and feedback.  You will also manage the day to day activities of our Complaints, Key Account Management, Correspondence and Web chat teams, including effective performance management of the teams and team leaders.  You will report into the Head of Customer Excellence, providing performance updates and insight into areas of improvement.

You will drive a culture of continuous feedback that deliver added value to our customer and internal teams.  The role holder is expected to manage a close working relationship with key stakeholders across the customer operation and you will be an integral part of a successful management team.

This is an exciting time to join the Customer Excellence journey at BES Utilities as you will be at the forefront of instigating change and reporting on the outputs of that change.

Key responsibilities (but not limited to):

  • Setting the standards for customer service through strong communication internally and externally
  • Provide leadership to Team Leaders through effective performance management techniques to maximise service delivery
  • Analyse root cause for complaints and identify Business Process Improvement opportunities
  • Set SMART objectives for all team members and ensure personal development plans are in place across the team
  • Complete regular 1-2-1s and performance reviews
  • Manage the optimum FTE shift requirements of the team to match the behaviors of our customer base, ensuring that we minimise abandoned and dropped call rates
  • Set effective KPIs that deliver service excellence for the team and individuals
  • Produce daily management information to highlight good performance and challenging areas of service delivery.
  • Lead by example through hands on customer service interaction, listening to calls, handling difficult customer situations and coaching customer service agents in “real” time
  • Maintain up to date knowledge of the utility industry and best practice service levels being employed by our competitors
  • Review the performance of individual team members, identify training needs and deliver in line with the service expectations of our customers
  • Contribute to the Operations Leadership agenda through proposals that deliver the continuous improvement culture

Competencies, knowledge and skills

  • Knowledge of performance evaluation and customer service metrics
  • Solid understanding of reporting and budgeting procedures
  • Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
  • Proficient in MS Office and call centre equipment / software programs
  • Outstanding communication and interpersonal skills
  • Excellent organisational and leadership skills with a problem-solving ability
  • Positive and patient
  • Tactical mind to solve problems on the spot partnered with an ability to see the ‘big picture’ and make improvements
  • Ability to work in a fast paced environment
  • Target driven and result oriented approach
  • The ability to work well in teams
  • Leadership skills and ability to motivate and develop staff
  • Commercial awareness
  • The ability to meet, set and exceed targets
  • The ability to manage change

Experience Required

  • Proven experience as manager in a call centre or similar position
  • Experience in customer service is required
  • Proven track record of success in improving the customer experience

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

Please note if successful you will be required to attend an interview with the hiring manager within 1 week of the closing date.

If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

 

HR Manager

We have a fantastic opportunity for a HR Manager to join us on a 12-month fixed term contract. We are looking for an enthusiastic, organised, quick learner to join our company and hit the ground running!

BES Utilities is an independently owned company, based in Lancashire. It aims to be the lead supplier of gas and electricity to small and medium enterprises, providing first-rate utility services across the UK.

We have a fantastic opportunity for a HR Manager to join us on a 12-month fixed term contract. We are looking for an enthusiastic, organised, quick learner to join our company and hit the ground running!

You will be highly motivated and able to use your initiative in a busy environment.

The Business:

BES Utilities are an independently owned group of companies, comprising Business Energy Solutions Ltd and BES Commercial Electricity Ltd based in Lancashire. BES Utilities aims to provide first-rate utility services to businesses across the United Kingdom. This is an exciting time to join the centralised HR team and you will play a fundamental role in supporting the Group HR Director and Group HR Manager in delivering the HR strategy going forward.

Responsibilities and Duties (but not limited to)

General

  • To provide a pro-active HR service to ensure managers receive appropriate advice, guidance and coaching on key HR issues.
  • To provide managers and employees with clear, professional expertise and advice which supports the achievement of the company’s objectives and embraces best practice, innovation, continuous improvement and meets regulatory and legislative requirements.
  • To work pro-actively with the HR team to deliver a consistent, competent and valued HR service.
  • Support managers to effectively manage all employee relations issues, ensuring legal risks are identified and minimised.
  • To provide excellent standards of service and ensure the HR function is managed within the overall aims of the group.
  • To ensure effective internal communication tools are in place and utilised effectively to ensure all employees are informed of new developments, initiatives and changes.
  • Monitor and review the effectiveness of HR policies and practices against key HR performance indicators, external benchmarks and current best practice.
  • Where appropriate and in conjunction with the Group HR Director and Group HR Manager, introduce improvement plans and initiatives.
  • Maintain up-to-date knowledge of employment legislation, best practice and innovative developments.
  • Effectively manage and support TUPE processes.
  • To prepare reports for the Group HR Director Group HR and Manager on HR-related issues highlighting key developments, recent changes, key issues and potential business risks.
  • Undertake HR project work where required.
  • To provide support across the Group as and when required in relation to all aspects of HR

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

Please note if successful you will be required to attend an interview with the hiring manager within 1 week of the closing date.

If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Join the team