BES Careers

BES Utilities values its employees and places them at the heart of the company

We are always on the look-out for new people to join our company and you could be that person. Take a look at the individual role descriptions below for each different team within the company and then apply if you think you could be part of this successful business;

Multilingual Support - Customer Services

BES Utilities is an energy supplier to thousands of businesses across the UK, and key to our ongoing success is using data and analytics to optimize the service we provide to our customers and to ensure the business performs at the highest possible level.

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Vacancy Reference:
Location: Fleetwood
Employment Type: Permanent
Salary: Competitive
Closing Date:

Languages Required - Bengali, Urdu, English

Key Responsibilities

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain accounts and processing customer adjustments
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures and guidelines
  • Resolve customer complaints via phone, email, mail
  • Greet customers warmly and ascertain problem or reason for calling
  • Advise on company information
  • Work with customer service manager to ensure proper customer service is being delivered
  • Compile reports on overall customer satisfaction
  • Read from scripts
  • Make a high volume of outbound calls to chase unpaid invoices along with dealing with customer inbound calls
  • Dealing with queries about payments
  • Negotiating payment plans
  • Take payments over the phone
  • Approve or deny applications based on company standards and requirements
  • Create direct debits 

Requirements

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills

Top skills & proficiences

  • Customer Service
  • Quality Focus
  • Listening Skills
  • Phone Skills
  • Resolving Conflict
  • Multitask
  • Patience
  • Positive Attitude
  • Attention to Detail
  • Problem Solving
  • Ability to Work Under Pressure
  • Computer Skills

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Administrator

BES Utilities is an energy supplier to thousands of businesses across the UK, and key to our ongoing success is using data and analytics to optimize the service we provide to our customers and to ensure the business performs at the highest possible level.

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Vacancy Reference:
Location: Fleetwood
Employment Type: Permanent
Salary: Competitive
Closing Date:

Key Responsibilities

  • Working as a member of the Billing Team ensuring a high level of accuracy
  • Helping the team to ensure Billing runs are accurate and on time
  • Liaising with the bank to claim accurate Direct Debit payments
  • Processing returned payments and notifying relevant departments
  • Updating Microsoft Office & Billing Systems with accurate information
  • Processing Customer refunds after thorough checks
  • Completing all tasks with speed and accuracy
  • General administration duties
  • Analyzing and maintaining the accuracy of customer data within the industry
  • Obtaining meter reads, recording and updating customer reads accurately
  • Metering department liaises with other departments to ensure customers are invoiced accurately and maintain customer satisfaction
  • To ensure all tasks are completed with speed and accuracy for data collection
  • Processing & sense checking contracts in to the team from various departments & third parties
  • Dealing with industry data & flows alongside metering/department queries
  • General administration duties, taking calls & dealing with queries
  • The ability to work as part of a busy team & other departments within the business
  • Implementing Cot & retention customer agreements
  • Updating full suite of MS Office software with accurate information

 

Key Experience and skills required

  • Proven numerical and analytical skills to a high standard
  • Strong administration skills
  • Microsoft Office
  • A high level of confidentiality
  • Excellent customer-facing skills
  • Strong communication skills, both written and verbal
  • Flexibility and willingness to learn
  • Enjoy working with people
  • Ability to work as part of a team
  • Ability to work accurately, with attention to detail

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Office Apprentice

As the Office Administrator for BES Utilities you will be assisting all teams and managers promptly and effectively to support in the everyday running of the business.

As an Apprentice Office Administrator you will have the opportunity to gain an NVQ Level 2 in Business Administration with the potential to progress to Level 3. As part of the apprenticeship scheme you will gain knowledge in all areas of the business, receive on the job training, ongoing support and mentoring from a Training Station assessor. 

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Vacancy Reference:
Location: Fleetwood
Employment Type: Permanent
Salary: National Apprenticeship
Closing Date: 1st September 2018

The Role & Responsibilities

The key roles and responsibilities of the Apprentice Office Administrator include, but are not limited to, the following:

  • Provide a wide range of administration duties to all departments
  • Photocopying, sending emails, filing, message-taking
  • Assist all departments and individual teams at BES Utilities to provide support as required and requested
  • Covering reception duties
  • Preparation of mail merges and welcome packs
  • Assisting on the dialler system to external customers
  • Carry out regular stock takes
  • Management of all office stationary and ensure it is replenished daily for office use 
  • Schedule meeting rooms using the meeting rooms system
  • Data input
  • Statistics
  • Study towards and complete NVQ Level 2 in Business Administration

Candidate Requirements/Competencies

  • 5 GCSE's including English and Mathematics (ideally grade A-C)
  • Proficient in using a computer (esepcially Word, Excel and MS Office)
  • Good communication skills to effectively deal with a wide range of customers
  • Organisation skills with the ability to work to deadlines
  • Ability to take on individual project work and demonstrate initiative
  • Ability to work individually and as an effective team member

Personal Qualities

You will be highly motivated and able to use your initiative in a busy environment. 

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Part Time Customer Services Representative

BES Utilities is an energy supplier to thousands of businesses across the UK, and key to our ongoing success is using data and analytics to optimize the service we provide to our customers and to ensure the business performs at the highest possible level.

Read More

Vacancy Reference:
Location: Fleetwood
Employment Type: Permanent
Salary: Competitive
Closing Date: 1st September 2018

Key Responsibilities

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain accounts and processing customer adjustments
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures and guidelines
  • Resolve customer complaints via phone, email, mail
  • Greet customers warmly and ascertain problem or reason for calling
  • Advise on company information
  • Work with customer service manager to ensure proper customer service is being delivered
  • Compile reports on overall customer satisfaction
  • Read from scripts

 

Requirements

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills

 

Top skills & proficiences

  • Customer Service
  • Quality Focus
  • Listening Skills
  • Phone Skills
  • Resolving Conflict
  • Multitask
  • Patience
  • Positive Attitude
  • Attention to Detail
  • Problem Solving
  • Ability to Work Under Pressure
  • Computer Skills

·         Proven customer support experience

·         Track record of over-achieving quota

·         Strong phone contact handling skills and active listening

·         Familiar with CRM systems and practices

·         Customer orientation and ability to adapt/respond to different types of characters

·         Excellent communication and presentation skills

 

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Graduate Trainee Analyst

BES Utilities is an energy supplier to thousands of businesses across the UK, and key to our ongoing success is using data and analytics to optimize the service we provide to our customers and to ensure the business performs at the highest possible level.

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Vacancy Reference:
Location: Fleetwood
Employment Type: Permanent
Salary: Competitive
Closing Date:

We are creating two entry level analyst roles that will provide reporting and analytical support to the Finance, Commercial, and Operational teams. In this role, you will learn about our business and the wider energy industry, and will be provided with on the job and role specific training. Dependent upon your potential and performance we would expect this entry role to lead into other opportunities within the Finance and Commercial group.

We are looking for either 2 x graduates, or 1 x graduate and 1 x school leaver. Strong academics and an analytical mind are critical, and qualifications in Maths / Statistics, Economics/Business, and/or other analytical disciplines will be highly favoured.

The Role & Responsibilities
Working under the direction of the Head of Commercial Finance, you will provide a reporting and analytical service to key internal customers.
Your responsibilities will include:

  • Generating and analyzing daily, weekly, and monthly reports of:
       >   Gas and Electricity wholesale markets
       >   Industry/regulatory indicators
       >   New customers and sales channel performance
       >   Existing Customer portfolio performance
       >   Operational & Financial data
  • Supporting the Finance team in business planning & forecasting, as well as monthly management reporting and the Board routines
  • Supporting the Commercial team in pricing & product development
  • Supporting the Operations team in customer, department, and staff performance
  • Provide accurate and timely insight, at times working to tight deadlines
  • Providing ad hoc analysis & reports as required

Competencies, knowledge and skills

  • Attention to detail
  • Be naturally curious with a problem solving mentality
  • Keen to develop / Willing to learn new skills
  • Highly numerate with strong commercial awareness
  • Able to communicate reports & findings to operational colleagues
  • IT literate, able to pick up new systems

Experience Required

  • Exceptional analytical skills
  • Strong technical and problem solving skills
  • Competent EXCEL user, with higher skills preferred, eg VBA, database management, SQL or equivalent
  • Experience of delivering key insights from complex and sometimes incomplete data
  • Experience of working in a customer facing business
  • Qualifications and Education Requirements
  • Minimum GSCE Maths, English (A-level preferred)
  • Analytical or Reporting qualifications beneficial
  • Degree educated in a relevant discipline

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Assistant Accountant

The Assistant Accountant is a key role within the Group Finance Department. Within this position you will have direct responsibility for producing and analysing the performance across the group of expanding businesses and providing support to the wider business. Excellent career opportunities are available and study assistance will be provided to support and develop the individual.

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Vacancy Reference:
Location: Fleetwood
Employment Type: Permanent
Salary: Competitive
Closing Date: 29th August 2018

Role and Responsibilities

  • Preparation of monthly management accounts and reporting pack, including variance analysis and balance sheet reconciliations.
  • Be a point of contact and provide day to day finance support for the group entities in your portfolio.
  • Assist in the design and implementation of new budgeting and monthly reporting processes across the group, taking ownership for deployment for the companies you manage.
  • Support the Group Financial Controller and other members of the Finance team with:
        > HMRC returns (VAT, Corporation Tax, P11ds etc)

        > External Audit

        > Banking and Treasury Management

        > Production of Group Accounts

        > Board reports

        > Preparation of Bank and Balance Sheet Reconciliations

        > Maintenance of Fixed Assets and calculation of Depreciation

        > Assist with Credit Control including review of Aged Debt and Cash Flow Reporting

        > Support Payroll with processing, controls and transacting payments

        > Purchase ledger invoice processing and payments across the wider businesses.

Knowledge and skills

  • Understanding of finance in a Small/Medium sized owner managed organisation and preferably experience in a larger corporate style business.
  • Self-starter comfortable working under own direction and within the team
  • Analytical, able to interrogate data and provide insight using Excel/other tools
  • Experience of accounts preparation and HMRC returns
  • Good communication skills and ability to engage/support non-finance colleagues

Qualifications and Education Requirements

  • Minimum AAT qualified, preferably part-qualified in CIMA/ACCA and committed to becoming professionally qualified (study assistance will be provided)
  • Minimum 3-5 years‘ experience within a similar finance role 
  • Excellent understanding of accounting principles and techniques
  • Experienced using SAGE or other comparable accounting software
  • Strong MS Office skills / advanced excel skills

Competencies (Examples below)

  • Solution focused with can do attitude
  • Able to explain and interpret financial information, provide the “story” behind the numbers
  • Ability to work to tight deadlines
  • Excellent understanding of accounting principles and techniques
  • Driven by a desire to make improvements
  • Passionate about customer experience
  • Able to work in fast pace environment

 

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