BES Careers

BES Utilities values its employees and places them at the heart of the company

We are always on the look-out for new people to join our company and you could be that person. Take a look at the individual role descriptions below for each different team within the company and then apply if you think you could be part of this successful business;

BES Careers Fair Registration

BES Utilities are delighted to announce due to our continued expansion we have created 50 new vacancies to be based at our Fleetwood office. 

If you are a positive character who likes to work within a fast paced environment we have a variety of roles ranging from apprenticeships to management across various departments. 

If you would like to introduce yourself prior to one of our recruitment days, please click ‘Apply now’ below alternatively send your CV and a cover letter to recruitment@besgrp.co.uk . 

BES Utilities is an independently owned company, based in Lancashire. It aims to be the lead supplier of gas and electricity to small and medium enterprises, providing first rate utility services across the UK.

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Vacancy Reference:
Location: Parkside Office, Fleetwood
Employment Type: Permanent, 35 hours per week, Monday - Friday
Salary: Competitive
Closing Date:

Careers with BES

We are committed to investing in our people to help us deliver a market-leading level of service to businesses across the UK.

We have a number of career paths you can embark upon at BES Utilities within a wide range of departments, including;

  •          Customer Services
  •          Operations
  •          Correspondence
  •          Collections
  •          Compliance & Quality
  •          Business Support
  •          Human Resources

BES Utilities are looking for positive and engaging individuals with the following key skills and attributes to build a long term career with us.

Key Skills

  •          Communicate clearly and effectively both verbally and written
  •          Ability to promote products or services effectively
  •          Ability to Work Under Pressure
  •          Self-motivation
  •          Analytical and problem-solving
  •          Personal management
  •          Competence in reading and maths
  •          Microsoft Office competenceCollaboration

 

Key Attributes

  •          Excellent Work Ethic
  •          Positivity
  •          Adaptability
  •          Organised
  •          Ambitious
  •          Passionate
  •          Honesty
  •          Detail-oriented

 

If you would like the opportunity to meet our senior management team we will be hosting our recruitment days on Wednesday, 2nd May and Thursday, 3rd May.

Our recruitment days will be held from 2.00pm to 8.00pm at our offices at the Parkside Stand, Fleetwood Town Football Club, Park Avenue. 

 

Apply now

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Customer Service Advisor

BES Utilities is an independently owned company, based in Lancashire. It aims to be the lead supplier of gas and electricity to small and medium enterprises, providing first rate utility services across the UK.
We have a fantastic opportunity for Customer Service Advisor. We are looking for an enthusiastic, organised, quick learner to join our company for a long term career with us!
You will be highly motivated and able to use your initiative in a busy environment.

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Vacancy Reference:
Location: Fleetwood
Employment Type: Permanent
Salary: £17,000
Closing Date:

Role & Responsibilities   

  • Resolve customer enquiries to deliver an exceptional customer experience
  • Well organised and able to prioritise workload
  • Able to show empathy with a wide variety of customers
  • Flexible with a strong work ethic
  • Quick learner
  • Strong ICT skills

The key roles and responsibilities of Customer S, but are not limited to, the following:

  • Handle inbound and outbound telephone calls to existing customer base
  • Communicate via email/letter to customers and external agencies
  • Ensure all customer enquiries are dealt with consistently and in line with our ‘treating customers fairly’ charter
  • Engage with management and colleagues to help improve service levels and processes

Essential Skills:

  • Confident and professional telephone manner
  • Excellent written skills
  • Good understanding of MS Office
  • Customer Service experience

 

Applications:


Please send your CV and a cover letter providing full details of why you feel you would be suited to this role to recruitment@besgrp.co.uk .  

Apply now

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Business Analyst

BES Utilities is an independently owned company, based in Lancashire. It aims to be the lead supplier of gas and electricity to small and medium enterprises, providing first rate utility services across the UK.
We have a fantastic opportunity for Business Analyst. We are looking for an enthusiastic, organised, quick learner to join our company for a long term career with us!
You will be highly motivated and able to use your initiative in a busy environment.

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Vacancy Reference:
Location: Fleetwood
Employment Type: 35 per week, Monday - Friday 9.00 am - 5.00pm
Salary: Competitive
Closing Date:

Change Management 

  • Oversee the Request For Change (RFC) Triage process
  • Administrative support providing necessary inputs/outputs for Change Advisory Board (CAB)
  • Provide documented requirements for changes/projects
  • Manage & Report task delivery and Risks/Actions/Issues/Dependencies of small changes/projects
  • Drive effective prioritisation of Changes
  • Liaise with 3rd Party PM to Co-ordinate and manage Releases (including co-ordinating testing)
  • Liaise with internal Dev Lead to Co-ordinate and manage BES Releases (including co-ordinating testing)
  • Provide Analyst support to Project Managers for Large Projects  

Incident Management 

  • Triage Systems related bugs and resolve or ensure they are allocated to correct team and/or 3rd Party
  • Raise & Monitor progress of Bugs on 3rd party Helpdesk tool
  • Ensure all Systems related bugs have adequate and appropriate details
  • Chase and Report progress on bug resolution for internally and 3rd party resolved bugs

Business Analysis 

  • Support & Quality Review of Business Process Mapping 
  • Identify Business Process Improvement opportunities
  • Definition & Analysis of Data to support monitoring and improvement of Operational performance
  • Lead development of IT Helpdesk tool automation and workflow development
  • Monitor and maintain IT related Risks and mitigating actions

Candidate Requirements/Competencies

  • Written and verbal communication, including technical writing skills
  • Proficient in the use of MS Office tools including MS Project & Visio
  • Understanding of systems engineering concepts
  • Attention to detail
  • Proven organizational skills
  • The ability to conduct cost/benefit analysis
  • Ability to drive continuous improvement
  • Stakeholder Management, including the ability to challenge where necessary

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Metering Administrator

BES Utilities is an independently owned company, based in Lancashire. It is comprised of BES Commercial Gas Ltd, established 2002, and BES Commercial Electricity Ltd, established 2009. It aims to be the lead supplier of gas and electricity to small and medium enterprises, providing first rate utility services across the UK.

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Vacancy Reference:
Location: Parkside Stand, Fleetwood
Employment Type: Permanent, 35 per week, Monday–Friday
Salary: Competitive
Closing Date:

Role and Responsibilities

Key to success in this position is to maintain a proactive approach to analyzing and maintaining the accuracy of customer data within the industry. Obtaining meter reads, recording and updating customer reads accurately. Metering department liaises with other departments to ensure customers are invoiced accurately and maintain customer satisfaction.

Qualifications and Education Requirements

A good basis Secondary School education with English, Maths and ICT.

Competencies

  •    Meet daily targets and deadlines
  •    Liaising with other departments, third parties and customers
  •    Assist other teams with general queries and complaints relating to our role
  •    Updating and recording data accurately
  •    Processing new meter/Service requests
  •    Investigate and resolve meter consumption queries
  •    Analysing energy consumption

Next steps

You can apply for this vacancy via the link below - we’d love to hear your thoughts around why this business is for you and what excites you about this opportunity.

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