BES Careers

BES Utilities values its employees and places them at the heart of the company

We are always on the look-out for new people to join our company and you could be that person. Take a look at the individual role descriptions below for each different team within the company and then apply if you think you could be part of this successful business;

Administrator

BES Utilities is an energy supplier to thousands of businesses across the UK, and key to our ongoing success is using data and analytics to optimize the service we provide to our customers and to ensure the business performs at the highest possible level.

Read More

Vacancy Reference:
Location: Fleetwood
Employment Type: Permanent
Salary: Competitive
Closing Date:

Key Responsibilities

  • Working as a member of the Billing Team ensuring a high level of accuracy
  • Helping the team to ensure Billing runs are accurate and on time
  • Liaising with the bank to claim accurate Direct Debit payments
  • Processing returned payments and notifying relevant departments
  • Updating Microsoft Office & Billing Systems with accurate information
  • Processing Customer refunds after thorough checks
  • Completing all tasks with speed and accuracy
  • General administration duties
  • Analyzing and maintaining the accuracy of customer data within the industry
  • Obtaining meter reads, recording and updating customer reads accurately
  • Metering department liaises with other departments to ensure customers are invoiced accurately and maintain customer satisfaction
  • To ensure all tasks are completed with speed and accuracy for data collection
  • Processing & sense checking contracts in to the team from various departments & third parties
  • Dealing with industry data & flows alongside metering/department queries
  • General administration duties, taking calls & dealing with queries
  • The ability to work as part of a busy team & other departments within the business
  • Implementing Cot & retention customer agreements
  • Updating full suite of MS Office software with accurate information

 

Key Experience and skills required

  • Proven numerical and analytical skills to a high standard
  • Strong administration skills
  • Microsoft Office
  • A high level of confidentiality
  • Excellent customer-facing skills
  • Strong communication skills, both written and verbal
  • Flexibility and willingness to learn
  • Enjoy working with people
  • Ability to work as part of a team
  • Ability to work accurately, with attention to detail

%MCEPASTEBIN%%MCEPASTEBIN%

Apply now

Close


Part Time Customer Services Representative

BES Utilities is an energy supplier to thousands of businesses across the UK, and key to our ongoing success is using data and analytics to optimize the service we provide to our customers and to ensure the business performs at the highest possible level.

Read More

Vacancy Reference:
Location: Fleetwood
Employment Type: Permanent
Salary: Competitive
Closing Date: 4th October 2018

Key Responsibilities

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain accounts and processing customer adjustments
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures and guidelines
  • Resolve customer complaints via phone, email, mail
  • Greet customers warmly and ascertain problem or reason for calling
  • Advise on company information
  • Work with customer service manager to ensure proper customer service is being delivered
  • Compile reports on overall customer satisfaction
  • Read from scripts

 

Requirements

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills

 

Top skills & proficiences

  • Customer Service
  • Quality Focus
  • Listening Skills
  • Phone Skills
  • Resolving Conflict
  • Multitask
  • Patience
  • Positive Attitude
  • Attention to Detail
  • Problem Solving
  • Ability to Work Under Pressure
  • Computer Skills

·         Proven customer support experience

·         Track record of over-achieving quota

·         Strong phone contact handling skills and active listening

·         Familiar with CRM systems and practices

·         Customer orientation and ability to adapt/respond to different types of characters

·         Excellent communication and presentation skills

 

Apply now

Close


Join the team

Upload your CV
Upload your covering letter

Please check you've entered all details, selected a position of interest, and attached your CV.