Get in touch with BES Utilities

BES is here to help you with any questions, complaints, problems or feedback. When you contact us, you'll be assured a prompt and informed response.


By phone

0344 5678 427

Call one of our friendly UK based team, we're here to help, Monday to Friday, 08:30 - 17:30.

By email

Alternatively, use our live chat function at the bottom right of this page.

By post

BES Utilities

Parkside Stand

Fleetwood Town Football Club

Park Avenue



For individual company

information, please

click here.


By fax

0844 5678 428

We aim to respond to all fax correspondence within 3 working days.


We recently contacted you to let you know about
our planned system upgrade and migration of all electricity and gas customer accounts.

Click here to read the full story

View our call charges.

The cost of calls to 0844 numbers may vary so please check with your provider for exact charges.

Calls may be monitored and recorded for training and security purposes.

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View our opening times.

We are open every Monday-Friday, 8:30am-5:30pm. We are closed on Bank Holidays.

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BES promotes the use of email in the interests of resolving queries as quickly as possible.

If you would like us to respond by letter, please make this clear when you contact us.

Please remember to include your BES account reference on any correspondence you send.