Highest levels of service
We provide our customers with the highest levels of service and quality, striving to continually exceed expectations.
Continuous improvement
Continuous improvement to the services and products we offer is the key to our commitment to our customers and the sustained growth of our business.
Honesty and fairness
We demonstrate honesty and fairness in our actions and deliver on our promises. We are committed to doing what’s best for our customers, employees and stakeholders.

The countdown to Ruby Energy is on…

We’re going through a full business transformation, saying goodbye to BES Utilities and hello to Ruby Energy!

Our company re-brand will be live from 10 August 2024 where you’ll experience our brand-new look and feel. Sit back and let us take care of everything, with the peace of mind there will be no changes to your contract arrangements.

Look out for further exciting updates!

Updated Holiday Opening Hours

Our teams will be on hand to assist you throughout the Christmas period, but please note the following opening hours, including some changes due to the public bank holidays (don’t forget, your Online Account is the easiest way to access your account, 24/7, allowing you to deal with a range of queries and transactions at the time that suits you best):

21st December – Business as usual (08:30am – 5:00pm)
22nd December – Open 8.30am – Close 4:00pm
25th December – Closed
26th December – Closed
27th, 28th, 29th December – Business as usual (08:30am – 5:00pm)
1st January 2024 – Closed
2nd January onwards – Business as usual (08:30am – 5:00pm)

On behalf of everyone at BES Utilities, we send our very best wishes for the festive season, and a healthy and prosperous new year.

Energy Bills Discount Scheme

One of the UK’s leading commercial energy suppliers

We offer a low-cost solution to small and medium sized businesses through to corporate energy customers, and we pride ourselves on delivering consistently high levels of customer service and innovative products to companies and organisations across all industries.

Start saving today

Latest updates on Energy Bill Relief Scheme for Businesses

The government has announced a new Energy Bill Relief Scheme that aims to help businesses with rising energy costs. Under the scheme, the government will provide a discount on wholesale gas and electricity prices for all eligible non-domestic customers. 

See why our customers think we are great

Renewable Energy

In a bid to tackle climate change and help businesses reduce their carbon footprint, we have a renewable electricity product which is affordable and available to everyone.

Rated 'Excellent'

We are rated ‘Excellent’ on Trustpilot with 4.3 stars, thanks to over 15,000 customer reviews. Our goal is to provide the highest levels of customer service, and we are always looking for ways to improve, so customer feedback is invaluable.

Commitment to Customers

Our customers come first, and we pride ourselves on providing a service which is fair, transparent, honest, and professional. Going above and beyond our customers’ expectations is what sets us apart from our competitors.


Carbon Neutral

Frequently Asked Questions

What does being Carbon Neutral mean?

Being Carbon Neutral means that the amount of Carbon Emissions being put into the atmosphere are the same as the amount of Carbon Emissions being taken out of the atmosphere. Therefore this means that the impact on the atmosphere is Neutral.

How are we being Carbon Neutral?

We are carbon-neutral as we supply our sites with Renewable Electricity and Carbon-Offset Gas. We also offset fuel emissions of the vehicles used by our sales agents.

Our smart meter commitment

We want to play our part in ensuring the UK’s energy infrastructure is fit for the next generation, and we understand how much our customers value receiving a bill that’s correct and only charges them for the energy they’ve used. This is why we’ve been installing smart meters free of charge, for over ten years. We’re committed to giving our customers the best smart meter experience with hassle free installation, so you can save time and energy.

Say hello to YourGym

BES Utilities has been YourGym’s electricity supplier since they opened in November 2017, and with top of the range equipment and unique mood lighting throughout, they rely heavily on BES’ competitive rates and first-class service.

Community Matters

Here at BES, we’re committed to reinvesting our time and resources in support of community initiatives and worthy causes, at both a local and national level, and our employees love nothing more than getting involved in fundraising for charity.

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