Power Cuts & Gas Emergencies

Electricity power cut?  Just call 105

105 is a three-digit number that people can call to report or get information about power cuts.  You can also call 105 with any welfare concerns related to a power cut, or if you are worried about the safety of over or underground electricity cables or substations. 

You can also find more information at powercut105.com.

Please note 105 must be used for power cut or electricity emergency information only. For billing or metering issues please click here.

Gas emergencies

In the event of a potential gas leak or dangerous situation:

  • Turn off meter/emergency control immediately and leave off until escape has been repaired. Extinguish all flames.
  • Ventilate the premises by opening doors and windows.
  • Do not operate any electrical switches.
  • Phone the National Grid Gas Emergency Service free on 0800 111 999 (access to premises will be required by National Grid).

Gas safety

Do not use any gas appliances that you think may have a fault.
Ensure that all gas appliances are serviced at least once a year by a registered Gas Safe Registered Engineer: www.gassaferegister.co.uk
Ensure that all ventilation grilles and outside flues are never covered or blocked.
Fit a Carbon Monoxide Detector.

Be aware of the position of your gas meter and mains valve.
Ensure that the National Grid Emergency Line number is in a visible place.

Carbon Monoxide

If any of your gas appliances are faulty they may produce Carbon Monoxide. This is a dangerous by-product of natural gas and is colourless and odourless. If your gas appliances are burning orange or yellow there could be Carbon Monoxide present. If in doubt you should have the appliances checked by a Gas Safe Registered Engineer: www.gassaferegister.co.uk

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