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Coronavirus Latest Updates and FAQs

Last updated 24th March @ 15:40pm

We recognise that, due to the current Covid-19 (Coronavirus) outbreak, these are uncertain times for our customers.  Please rest assured we are doing all we can to maintain our usual high standard of service, while also keeping our customers and employees safe.

Below we have answered some frequently asked questions from customers, which we hope will help you. 

We are working hard to deal with your queries in the normal way, while keeping our employees safe.

Please only contact us by phone if your query is urgent, otherwise we would recommend emailing us at customerservices@besutilities.co.uk, or alternatively logging into your Online Account and raising a query. 

Throughout this period, you may experience increased call waiting times –please bear with us, we’ll be doing everything we can to help and we thank you for your patience. 

We are working hard to deal with your queries in the normal way, while keeping our employees safe.

Please only contact us by phone if your query is urgent, otherwise we would recommend emailing us at customerservices@besutilities.co.uk, or alternatively logging into your Online Account and raising a query. 

Throughout this period, you may experience increased call waiting times –please bear with us, we’ll be doing everything we can to help and we thank you for your patience. 

We are working hard to deal with your queries in the normal way, while keeping our employees safe.

Please only contact us by phone if your query is urgent, otherwise we would recommend emailing us at customerservices@besutilities.co.uk, or alternatively logging into your Online Account and raising a query. 

Throughout this period, you may experience increased call waiting times –please bear with us, we’ll be doing everything we can to help and we thank you for your patience. 

The UK Government has announced a range of measures to support businesses of all sizes during the economic downturn, including a scheme to keep employees in work during this difficult period.  You can find more information on the Government website here

BES is proud to partner with Business Debtline, a national charity providing free and confidential debt and cashflow advice and support to businesses and organisations throughout the UK.  More information is available on the Business Debtline website here, or by calling them on 0800 197 6026.

We urge you to leave you Direct Debit in place, to prevent you from incurring increased charges.  Please contact us as early as possible if you are struggling to pay.  We may be able to help, but it’s important that we hear from you and understand your circumstances.

The UK Government has announced a range of measures to support businesses of all sizes during the economic downturn, including a scheme to keep employees in work during this difficult period.  You can find more information on the Government website here

BES is proud to partner with Business Debtline, a national charity providing free and confidential debt and cashflow advice and support to businesses and organisations throughout the UK.  More information is available on the Business Debtline website here, or by calling them on 0800 197 6026.

We urge you to leave you Direct Debit in place, to prevent you from incurring increased charges.  Please contact us as early as possible if you are struggling to pay.  We may be able to help, but it’s important that we hear from you and understand your circumstances.

The UK Government has announced a range of measures to support businesses of all sizes during the economic downturn, including a scheme to keep employees in work during this difficult period.  You can find more information on the Government website here

BES is proud to partner with Business Debtline, a national charity providing free and confidential debt and cashflow advice and support to businesses and organisations throughout the UK.  More information is available on the Business Debtline website here, or by calling them on 0800 197 6026.

We urge you to leave you Direct Debit in place, to prevent you from incurring increased charges.  Please contact us as early as possible if you are struggling to pay.  We may be able to help, but it’s important that we hear from you and understand your circumstances.

We would recommend keeping up to date with all official guidance from the Government during this time.  You can find more guidance for businesses and employers on their website here

If you have not already done so, we would urge you to register for a BES Online Account, which will enable to you view and download invoices, make payments, enter meter readings and raise queries, as well as a number of other options. 

If you experience a loss of power or a gas leak, or other unsafe situation, please contact:

Electricity –

  • Call Powercut 105 by dialling 105 from any landline or mobile

Gas –

  • Turn off the gas meter by turning the valve at right angles to the gas pipe.
  • Open all windows and doors and keep them open until the leak is repaired.
  • Don’t smoke or use electrical switches, matches or naked flames.
  • Call the National Grid Emergency Line 0800 111 999.
  • Make sure someone’s at home when the emergency engineer arrives.
  • Call the Fire Service on 999 if fire breaks out.
  •  

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