Moving Premises

We know how stressful moving property can be so we’ve set out our change of tenancy process below

We believe in treating our customers fairly, which is why we want you to know what information we’ll need, right from the start, to avoid creating any unwanted complications to the process.

Below we’ve set out our change of tenancy process and explained exactly what details we need to process any change on our records. This will ensure you’re only charged for the period you are responsible for a property.

Why do I need to submit a Change of Tenancy?

  • To protect customers and help us process a change of tenancy as quickly and efficiently as possible, we need certain information.
  • We may also attempt to verify the change of tenancy requests via an outbound call to the business landline, or with the landlord of the premises.
  • This additional due diligence is carried out as best practice and to safeguard customers from potentially fraudulent requests.

Before you get started, please note if you’re moving in or out of a business premises we’ll need the following details:

Commercial Utilities vs Domestic Utilities

The energy powering your business during the day is the same energy heating your home at night, yet energy suppliers treat commercial and domestic contracts differently.

Usually, domestic energy contracts are on a rolling term with no definitive end date. This means that domestic customers can switch their supplier at any time, however, the unit rate can fluctuate month on month.

Business contracts are fixed term, usually a 1 – 5-year contract. Business customers do not have the option to cancel their contract early without additional paperwork to confirm a change of responsibility.

Are you moving in or out of a business premises supplied by BES Utilities?

Moving In

  • Your contact information
  • Date of Change
  • Metering Readings and date taken
  • Landlord Details
  • Validation Documents
    • Copy of the new lease agreement for the property
    • Copy of the Business Rates for the property
    • Copy of the Public Liability insurance for the property
    • Copy of your identification (Passport/Driving Licence)

It can take up to 14-days to process and validate your request, should we require any further validation we will contact you directly – please take your time and be as thorough as possible before submitting.

Moving Out

  • Date of Change
  • Current email address (if different) for final invoice
  • Metering Readings and date taken
  • Landlord Details
  • New Tenant details (if available)
  • Validation Documents
    • Surrender of Lease

It can take up to 14-days to process and validate your request, should we require any further validation we will contact you directly – please take your time and be as thorough as possible before submitting.

Change of Tenancy form

As well as the above, we’ve listed items we require to help us verify any change of occupancy. 

Please have the following ready before starting, and upload when prompted:

  • Copy of the new lease agreement for the property
  • Copy of the Business Rates for the property
  • Copy of the Public Liability Insurance for the property
  • Copy of your Identification (Passport or Driving License)

Please complete the above as soon as possible, so that we can process any change quickly and efficiently. If we do not receive the requested details within 14 days, we will suspend any further action until we hear back from you.

Alternatively, you can contact us as follows:

Incoming Business Move Form

Please note: you will be prompted for details including meter readings and requests to upload identification. We can start the process without these but will require them before completing a business move request.

outgoing Business Move Form

Please note: you will be prompted for details including meter readings and requests to upload supporting documents. We can start the process without these but will require them before completing a business move request.

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