Careers at BES

BES Utilities values it employees and places them at the heart of the company

Head of Change and Delivery

Here at BES Utilities as we continue to grow, we have a new and exciting role available for a high-performing Head of Change and Delivery to join a very forward thinking and growing business, based on the Fylde Coast in Blackpool.

Reporting to the Operations Director, this key leadership role will have a significant impact on the Groups’ transformation agenda, identifying and implementing the Change Programme required to deliver our strategies moving forward into 2021 and beyond.

Travel may be required across our offices in the Fylde Coast and Manchester.

Position Type: Full-time Permanent
Fylde Coast
Grade/Salary Range: Competitive


Roles and Responsibilities (but not limited to):

  • Lead and manage BES Utilities Change process, ensuring we has a fully developed and visible Change Programme in place
  • Ensure we have a highly effective Project and Change Management approach that drives the business forward
  • Defining and structuring strategic, complex cross organisational and cross entity transformational change initiatives
  • Taking proactive ownership of all change initiatives; from analysis and design, through to development and delivery
  • Responsible for accurate and timely provision of strategic oversight regarding our performance
  • Responsible for end to end process management
  • Delivering updates / reporting to the senior stakeholders of the business

Skills and Experience:

  • Worked within large-scale utilities’ transformations, bringing an inclusive approach to leading change
  • Highly motivated with excellent communication and organisational skills
  • Proactive and enthusiastic approach and able to influence at a senior stakeholder level
  • Solid track record of leading high-performing teams and driving business improvement
  • Natural innovator and a strategic thinker who thrives in complex and changing environments
  • Be an exceptional networker with strong diplomacy skills who builds positive stakeholder relationships and influences senior audiences
  • Ability to prioritise workload and work on own initiative as well as being able to work seamlessly within a team
  • Superior strategic planning and significant project management skills to deliver projects of increasing scope, complex ambiguity, visibility and criticality
  • Demonstrated experience in leading large-scale project initiatives to successful completion and implementation on time and within budget
  • Ability to identify and resolve / mitigate issues or risks associated with projects
  • Excellent time management to meet deadlines and have the ability to work under pressure

Qualifications and Education

  • Technical knowledge of project and development life cycles and methodologies supported by professional qualifications (e.g. APMG, DSDM, Agile PM, ISEB or BCS etc.)

Be part of our future

If you would love to join us as our new Head of Change and Delivery, we encourage you to find out more.

Apply today!

Head of Collections

We have an exciting role available here at BES Utilities for an established and forward-thinking Head of Collections based within our Fylde Coast offices.

Reporting to the Operations Director, the successful candidate will be responsible for the day to day running of around 25 employees, driving change, leading projects and the delivery of new initiatives. Our large in-house Collections department comes with challenges as well as plenty of opportunities.

This role gives great scope for someone to join the department and make a big difference.

Position Type: Full-time Permanent
Fylde Coast
Grade/Salary Range: Competitive


Roles and Responsibilities (but not limited to):

  • Responsible for the day to day performance and running of our in-house collection team, strategy execution and processes adopted by BES Utilities to manage cases in arrears
  • Design and implement the appropriate strategies to mitigate losses whilst delivering fair and appropriate customer outcomes. Proactively review the effectiveness of those strategies, making recommendations for improvement which will benefit the BES Utilities and its customers on a continuous basis
  • Work closely with our finance and billing teams to forecast ahead and agree billing and collections targets for the various monthly billing runs and subsequent collects.
  • Manage the relationship with our external partners and internal legal teams to progress aged debt in the most appropriate manner for the business and our customers.
  • To comply with the requirements of the regulatory regime which we operate within, ensuring the necessary documentation detailing strategies, policies and processes is maintained and updated
  • Ensure conduct risks are identified and mitigated through the strategies and processes adopted, including the management of vulnerable customers
  • To ensure compliance and delivery of all SLA’s / Performance Standards, addressing issues and escalating where necessary
  • Analysis and reporting of KPI’s to assess performance, in turn presenting findings to senior stakeholder’s along with ideas and suggestions which will improve processes and strategies
  • Support with internal and external audits

Knowledge and Skills:

  • Extensive experience of end to end Collections and Recoveries strategy, processes and regulation relating to outstanding debts at all levels
  • Extensive experience and proven track record of ability to build productive and effective relationships
  • Ideally a minimum of 10 years’ background of operating and managing within an Operational or Credit Risk environment
  • Preferably educated to Degree Level and ideally supported by a professional qualification
  • Full understanding of regulatory guidance and requirements relating to arrears management
  • Computer literate (good knowledge of MS Office suite – Excel, Word, Power-Point) and able to build structured reports, including spreadsheet analysis.
  • Exposure to internal / external audits in a financial services environment.
  • Ability to lead a team; setting and tracking delivery against clear and measurable objectives.
  • The ability to communicate effectively at a senior level, with strong interpersonal and influencing skills
  • Collaborative with the ability to develop strong working relationships across a diverse and fast-growing organisation.
  • Conscientious with good attention to detail and accuracy.
  • Strong commitment to excellence with a focus on quality output.
  • Ability to prioritise and manage multiple projects simultaneously
  • High levels of drive, energy and tenacity.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

Please note should you be successful you will be required to attend an interview via video link with the hiring manager within one week of the closing date.

HR Advisor 

We have an exciting role available for a driven HR Advisor to join a busy and diverse team within our offices in Fleetwood, Blackpool.

The HR Advisor position is a key role within the group Human Resources department. Within this position you will have direct responsibility for providing first line HR Support for Line Managers and dealing with a variety of queries throughout the company.

Position Type: Full-time Permanent
Fylde Coast
Grade/Salary Range: Competitive


Roles and Responsibilities (but not limited to):

  • To provide a pro-active HR service which meets regularly with managers and directors to ensure they receive appropriate advice, guidance and coaching on key HR issues
  • To provide managers and staff with clear, professional expertise and advice which supports the achievement of the organisation’s objectives and embraces best practice, innovation, continuous improvement and meets regulatory and legislative requirements
  • To contribute to effective internal communication tools ensuring all employees are informed of new developments, initiatives and changes
  • To ensure the development, accuracy and appropriateness of information systems, both manually and computer based, ensuring proper controls are in place to minimise risks
  • To support the development of HR policies and practices which support business plans

Knowledge and Skills:

  • Understanding HR processes, flows and policies.
  • Knowledge of the following areas; Recruitment, Employee Relations
  • Well-developed interpersonal skills and ability to communicate effectively both verbally and in writing
  • Ability to prioritise workload and work on own initiative as well as being able to work seamlessly within a team

Qualifications and Education

  • CIPD Level 5 Qualified or working towards
  • Extensive experience within a HR role and environment
  • Excellent understanding of people management and techniques
  • Experience in dealing with complex queries in a timely manner
  • Excellent time management to meet deadlines and have the ability to work under pressure
  • Strong Microsoft Office skills 

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

Please note if successful you will be required to attend an interview with the hiring manager within 1 week of the closing date.

If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Operations Analyst 

An exciting opportunity has arisen within BES Utilities for an experienced Operations Analyst to join our dynamic team based in Trafford Park, Manchester.

With a headcount of 850+ within the group and brand-new state of the art Manchester head offices, we are looking for driven candidates that want to grow within an established business.

Experience within the sector would be preferable but not essential.

Position Type: Full-time Permanent
Grade/Salary Range: Competitive


Role and Responsibilities (but not limited to)

  • Working as a member of the Metering Team, you will be responsible for;
  • Taking ownership, investigating and resolving customer and industry issues
  • Analysing and maintaining the accuracy of customer data within the industry
  • Ensuring all tasks are completed with speed and accuracy
  • Contacting customers to obtain information in order to resolve their enquiries, and keep them updated
  • Dealing with industry data & flows alongside metering/department queries
  • Reviewing processes and recommending improvements
  • Contributing to business growth and revenue generation via improving billing accuracy
  • Updating full suite of MS Office software with accurate information

 Key Experience Required

  • Proven numerical and analytical skills to a high standard
  • Strong administration skills
  • Microsoft Office
  • A high level of confidentiality
  • Strong communication skills, both written and verbal
  • Flexibility and willingness to learn
  • Enjoy working with people
  • Ability to work as part of a team
  • Ability to work accurately, with attention to detail

Competencies & Behaviours

  • Committed to professional development
  • Attention to detail
  • Driven by a desire to make improvements
  • Passionate about customer experience
  • Able to work in fast pace environment

Join the team

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