Careers at BES

We’re passionately committed to developing our existing, talented employees and we’re delighted that over 70% of our Operations Leadership Team joined the business in entry-level roles.

We provide our valued employees with careers, not just jobs.

Here at BES, we pride ourselves on hiring people who are experts in their field. If you want to join us, we’ll give you the support to build your career and boost your skills. We need all types of people because we believe that diversity drives results.

I've moved departments, moved through the ranks; meaning I've worked at every level within BES, to this day where I've become Operations Director

Mike Hale | Operations Director

BES is fast-paced, which is great. It's always challenging with lots of opportunities which I've not really felt in other places that I've worked.

Sarah Edwardson | Customer Excellence Manager

Who are BES?

Formed almost twenty years ago, BES is one of the UK’s first truly independent energy suppliers, and we still have the same passion for providing businesses and organisations with innovative energy products that meet their individual business needs.

We’re dedicated to delivering our customers with a first star level of service, and we continue to invest heavily in our people, processes, and systems to ensure we constantly develop our product offering and customer engagement.  

To help us achieve our goals, we need talent from a diverse range of backgrounds, including IT and software development, customer services and administration, through to finance, HR and quality assurance – to name just a few! 

If you are dedicated and forward-thinking, with a passion for results, we’d love to hear from you.

BES Utilities is part of a wider group of well-established companies under common ownership, including:

Our Current Vacancies

Our current vacancies can be seen below, just click on the ‘Read more details’ to find out more information. If you have further queries or would like to discuss the role in more detail please contact our recruitment team.

Collections Advisor 

We have a new position available here at BES Utilities for a driven Collections Agent to join our dynamic team based in Fleetwood, Lancashire.

You will be working as part of the Collections Department effectively handling and negotiating payments for unpaid invoices and reinstating customers’ Direct Debits.

Full training is provided and therefore we welcome applications from candidates who don’t have Energy Industry knowledge.

Position Type: Full-time Permanent
Location: 
Fleetwood FY7
Grade/Salary Range: £17,000 – £19,000

We have a new position available here at BES Utilities for a driven Collections Agent to join our dynamic team based in Fleetwood, Lancashire.

You will be working as part of the Collections Department effectively handling and negotiating payments for unpaid invoices and reinstating customers’ Direct Debits.

Full training is provided and therefore we welcome applications from candidates who don’t have Energy Industry knowledge.

Role and Responsibilities (but not limited to)

  • Make a high volume of outbound calls to chase unpaid invoices
  • Follow our company policies regarding “treating the customer fairly”
  • Negotiating payment plans
  • Resolve complex customer queries promptly and efficiently 
  • Provide and maintain an excellent level of customer service 
  • Maintain accurate records
  • Take payments over the phone
  • Approve or deny applications based on company standards and requirements
  • Create direct debits

Essential Skills

  • Ability to learn and negotiate winning solutions 
  • Excellent communication skills
  • Strong attention to detail and analytical background
  • Previous experience of data input / data maintenance within an in-house system 
  • Ability to problem solve 
  • Target Driven 
  • IT Proficient 
  • Self-motivated and enthusiastic
  • Have a passion for helping people

Be part of our future!

If you would love to join us as our new Operations Advisor, we encourage you to find out more.

Apply today!

Operations Manager

Here at BES Utilities we have a new position available for a driven and determined Operations Manager within our Billing & Settlements department, based in Fleetwood.

Reporting to the Head of Operations, the successful candidate will drive management of the department to ensure the business is delivering an enhanced experience to our customers, and that necessary changes, performance management and compliance are embedded.

Position Type: Full-time Permanent
Location:
Fleetwood, Lancashire
Grade/Salary Range: Competitive

Main Responsibilities (but not limited to):

  • Works collaboratively with all the individual departments within the business
  • Liaising regularly with strategic partners to ensure the appropriate governance is applied to maximise outputs
  • Developing a firm understanding of industry flows and ability to coordinate daily activities to ensure all required actions are completed
  • Ability to review and execute creative methods to increase both Settlement percentages & Billing Read Accuracy
  • Invest in their Team Leader to ensure the day-to-day leadership of the team is effective & efficient
  • Set KPI’s and monitor performance via the Team Leader
  • Support the Team Leader in conducting Weekly Team Meetings, whilst reviewing 121 documents completed by the Team Leader to ensure this meets the expected standards
  • Analyse processes to assess customer impact and present proposals for business improvement to key stakeholders
  • Create a culture of continuous improvement with quality checks on completed tasks across your teams
  • Drive the business strategy by developing people through cross skilling and up-skilling
  • Support business initiatives and process changes through effective leadership and communication
  • Produce monthly and quarterly board packs for Head of Operations to compile and submit
  • Maintain and improve process around Billing, understanding and collating documentation from customers.

Objectives:

  • Develop a structured proposal, underpinned with data, on how the different departments across BES Utilities can reduce instances of Back Billing
  • Assess the costing models of our core strategic partners to understand how we can create a leaner, more effective support model to increase Settlements percentage
  • Ensure all core tasks across Settlements & Billing are completed to ensure business & regulatory compliance.

Competencies:

  • Relevant management and industry experience
  • Exceptional leadership and organisational skills
  • Experience of introducing new working practices
  • Experience of change management
  • Excellent communicator with the ability to present complex ideas and concepts to a variety of stakeholders
  • Excellent interpersonal, problem solving and prioritisation skills and professionalism
  • Outstanding written and verbal communication
  • Previous experience within project development and management
  • Strong decision-making skills.

Be part of our future

If you would love to join us as our new Operations Manager, we encourage you to find out more.

Apply today!

Complaints Advisor

We have an exciting role for a driven Complaints Advisor to join our established and growing business here at BES Utilities in Fleetwood, Blackpool.

Your role will be to deliver exceptional customer service when dealing with escalated complaints. Using your exceptional communication skills, you will build relationships with our customers and external partners to deliver on commitments, expectations, and regulatory deadlines

Inter-departmental relationships are key to this role and you will liaise with other teams as you work towards business objectives and driving the business forward.

No two days are the same in this fast paced but enjoyable work environment!

Position Type: Full-time Permanent
Location:
Fleetwood, Lancashire
Grade/Salary Range: Competitive

Role & Responsibilities (but not limited to):

  • Resolve customer complaints in a manner fair to the customer whilst representing the business in a professional manner
  • Communicate with 3rd party partners to resolve external complaints
  • Setting the standards for customer service through strong communication internally and externally to our customers
  • Embrace and deliver a culture of 1st call resolution and problem solving across the contact center

 

Candidate Requirements / Competencies:

  • Exceptional utilities industry knowledge
  • Outstanding communication and interpersonal skills
  • Positive and patient with a customer first mentality
  • Ability to work in a fast-paced environment
  • The ability to handle objections in line with customer processes
  • Demonstrable experience of developing value adding customer relationships
  • A solution driven individual with a creative nature
  • Strong Microsoft PowerPoint, Excel, written and verbal communication skills

 

Competencies & Behaviours:

  • Self-starter and able to identify & develop solutions
  • Driven by a desire to make improvements
  • Experience of working in a fast-paced environment
  • Able to work on own initiative
  • Logical and methodical approach to problem solving
  • Able to work autonomously as well as part of team
  • Ability to communicate with other departments

 Be part of our future!

If you would love to join us as our new Complaints Advisor, we encourage you to find out more…

Apply Today!

Operations Advisor (Metering)

An exciting opportunity has arisen within BES Utilities for an experienced Operations Advisor to join our dynamic team based in Trafford Park, Manchester.

With a headcount of 850+ within the group and brand-new state of the art Manchester head offices, we are looking for driven candidates that want to grow within an established business.

Experience within the sector would be preferable but not essential.

Position Type: Full-time Permanent
Location: 
Manchester
Grade/Salary Range: Competitive

Role and Responsibilities (but not limited to)

  • Working as a member of the Metering Team, you will be responsible for;
  • Taking ownership, investigating and resolving customer and industry issues
  • Analysing and maintaining the accuracy of customer data within the industry
  • Ensuring all tasks are completed with speed and accuracy
  • Contacting customers to obtain information in order to resolve their enquiries, and keep them updated
  • Dealing with industry data & flows alongside metering/department queries
  • Reviewing processes and recommending improvements
  • Contributing to business growth and revenue generation via improving billing accuracy
  • Updating full suite of MS Office software with accurate information

Key Experience Required

  • Proven numerical and analytical skills to a high standard
  • Strong administration skills
  • Microsoft Office
  • A high level of confidentiality
  • Strong communication skills, both written and verbal
  • Flexibility and willingness to learn
  • Enjoy working with people
  • Ability to work as part of a team
  • Ability to work accurately, with attention to detail

Competencies & Behaviours

  • Committed to professional development
  • Attention to detail
  • Driven by a desire to make improvements
  • Passionate about customer experience
  • Able to work in fast pace environment

Be part of our future!

If you would love to join us as our new Operations Advisor, we encourage you to find out more.

Apply today!

Head of Collections

We have an exciting role available here at BES Utilities for a forward-thinking and strategic Head of Collections predominantly based within our office in Trafford Park, Manchester.

Reporting to the Operations Director, the successful candidate will be responsible for the day to day running of the department in driving change, leading projects and the delivery of new initiatives. Our large in-house Collections department comes with its challenges as well as plenty of opportunity.

Position Type: Full-time Permanent
Location: 
Manchester
Grade/Salary Range: £60,0000 – £80,000

We have an exciting role available here at BES Utilities for a forward-thinking and strategic Head of Collections predominantly based within our office in Trafford Park, Manchester.

Reporting to the Operations Director, the successful candidate will be responsible for the day to day running of the department in driving change, leading projects and the delivery of new initiatives. Our large in-house Collections department comes with its challenges as well as plenty of opportunity.

This role gives great scope for someone to join the department and make a big difference.

There will be some travel required to our head offices on the Fylde Coast when required.

Roles and Responsibilities (but not limited to):

  • Responsible for the day to day performance and running of our in-house collection team, strategy execution and processes adopted by BES Utilities to manage cases in arrears
  • Design and implement the appropriate strategies to mitigate losses whilst delivering fair and appropriate customer outcomes. Proactively review the effectiveness of those strategies, making recommendations for improvement which will benefit the BES Utilities and its customers on a continuous basis
  • Work closely with our finance and billing teams to forecast ahead and agree billing and collections targets for the various monthly billing runs and subsequent collects
  • Manage the relationship with our external partners and internal legal teams to progress aged debt in the most appropriate manner for the business and our customers
  • To comply with the requirements of the regulatory regime which we operate within, ensuring the necessary documentation detailing strategies, policies and processes is maintained and updated
  • Ensure conduct risks are identified and mitigated through the strategies and processes adopted, including the management of vulnerable customers
  • To ensure compliance and delivery of all SLA’s / Performance Standards, addressing issues and escalating where necessary
  • Analysis and reporting of KPI’s to assess performance, in turn presenting findings to senior stakeholder’s along with ideas and suggestions which will improve processes and strategies
  • Support with internal and external audits

Knowledge and Skills:

  • Extensive experience of end to end Collections and Recoveries strategy, processes and regulation relating to outstanding debts at all levels
  • Strong Experience in High Debt litigation
  • Extensive experience in dealing with third party debt collections agencies
  • Extensive experience and proven track record of ability to build productive and effective relationships
  • Ideally a minimum of 10 years’ background of operating and managing within an Operational or Credit Risk environment
  • Preferably educated to Degree Level and ideally supported by a professional qualification
  • Full understanding of regulatory guidance and requirements relating to arrears management
  • Computer literate (good knowledge of MS Office suite – Excel, Word, Power-Point) and able to build structured reports, including spreadsheet analysis
  • Exposure to internal / external audits in a financial services environment
  • Ability to lead a team; setting and tracking delivery against clear and measurable objectives
  • The ability to communicate effectively at a senior level, with strong interpersonal and influencing skills
  • Collaborative with the ability to develop strong working relationships across a diverse and fast-growing organisation
  • Conscientious with good attention to detail and accuracy
  • Strong commitment to excellence with a focus on quality output
  • Ability to prioritise and manage multiple projects simultaneously
  • High levels of drive, energy and tenacity.

As well as a competitive salary we also offer exciting career prospects, free on-site parking, company events and social working hours.

Be part of our future!

If you would love to join us as our new Head of Collections, we encourage you to find out more.

Apply today!

Application Support Engineer

We have an exciting role available for an Application Support Engineer to join our team here at BES Utilities in Fleetwood, Blackpool.

Working in a team of 2 and a wider service team, reporting to the Application Manager you will be required to provide effective application support to the internal businesses and third-party partners.

Position Type: Full-time Permanent
Location: 
Fylde Coast
Grade/Salary Range: Competitive

Apply Now

We have an exciting role available for an Application Support Engineer to join our team here at BES Utilities in Fleetwood, Blackpool.

Working in a team of 2 and a wider service team, reporting to the Application Manager you will be required to provide effective application support to the internal businesses and third-party partners.

You will be supporting several business groups, systems, reports, applications, and databases including, but are not limited to Junifer CRM, Office365, Dynamics CRM online, Sage 200, Sage 50 and AFMS.

You will be responsible for monitoring, changes, issues and requests across the application stack, SQL code, client software & advanced system problems that could need escalated to a 3rd party, development, or infrastructure.  You need to be strong at documentation to assist in keeping all support guides and configuration documents updated. 

As part of this function working overtime from time to time is necessary in this role. 

Role and Responsibilities (but not limited to):

  • A good IT technical knowledge across multiple areas to enable quick and accurate diagnosis of problems
  • Ensure all system changes are undertaken to agreed standards of quality, service, procedures and security
  • Input and maintain data in the Freshservice ticketing system, including creation of reports for performance and improvement monitoring
  • Prepare and maintain documentation for review by peers for the effective implementation and support of ICT systems
  • Investigate options to automate fixes wherever possible
  • Work closely with 3rd party suppliers, development, and infrastructure teams for escalations of problems
  • Propose front end fixes to business problems in all systems
  • Be a liaison between the business teams and the wider IT team for all system related queries
  • Administration and maintenance of several IT systems, databases, and monitoring tools.

Candidate Requirements / Competencies:

  • Minimum MCSA qualification
  • Knowledge working with complex CRM systems
  • Demonstrate the ability to take complex business issues and turn into a resolution
  • Excellent documentation abilities
  • SQL. administration and data structure knowledge
  • Knowledge of API and SOAP requests
  • Office 365
  • SSIS and SSRS understanding
  • Test and release experience
  • Working knowledge of administration of servers and services
  • Basic reporting

Candidate Desirables:

  • ITIL foundation
  • Business analyst experience
  • DBA experience
  • Power BI experience
  • 12 months experience working in the energy industry

Be part of our future

If you would love to join us as our new IT Support Engineer, we encourage you to find out more.

Apply today!

Desktop Support Engineer

We have an exciting role available for a Desktop Support Engineer to join our team at our Manchester office.

Working as part of a Global IT Service Assurance team and reporting into IT operations you will be required to provide effective IT support across a range of businesses and technology platforms.

Position Type: Full-time Permanent
Location: 
Manchester
Grade/Salary Range: Competitive

Apply Now

We have an exciting role available for a Desktop Support Engineer to join our team in Manchester.

Working as part of a Global IT Service Assurance team and reporting into IT operations you will be required to provide effective IT support across a range of businesses and technology platforms.

The ideal candidate will possess the necessary IT skills and experience to provide support remotely and face-to-face. You will be a process orientated technician when dealing with customers, able to categorize, diagnose, troubleshoot, and resolve incidents reported to our Service Desk. 

Role and Responsibilities (but not limited to):

  • A good IT technical knowledge across multiple technologies including Azure and Office 365
  • Follow processes and procedures to agreed standards of quality, service, and security by managing, monitoring and updating all tickets within SLA
  • Assist in maintaining the FreshService ticketing system, including updating the asset register
  • Rollout and support a variety of computer equipment including tablets and smartphones
  • Assist other Technical teams with Project work whenever necessary
  • Some out of hours’ work may be required.
  • Assist in maintaining knowledge guides for support team and end user guides

Candidate Requirements/Competencies:

  • The ability to work in a fast-paced dynamic environment where priorities can quickly change
  • Good knowledge of desktop support and supporting Windows operating systems
  • Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff both verbally and in writing
  • An ability to prioritise and schedule work is essential, within a high-pressured environment
  • Good customer service experience
  • Good working knowledge of ticketing systems and good understanding of incident and request management processes
  • Knowledge of IMCD – for user access and desktop installs, moves, changes and deletions

Candidate Desirables:

  • Relevant IT qualification
  • Experience working with one, some or all of the following technologies –
    • Mimecast, Forcepoint, Azure, HP or Meraki Switches, Office 365 enterprise suite, Freshservice, LANsweeper
  • Experience working in an ITIL environment

You will require a full, valid UK driving licence and access to a suitable vehicle.

Be part of our future

If you would love to join us as our new Desktop Support Engineer, we encourage you to find out more.

Apply today!

Join the team

Note to recruitment agencies
We hire the majority of our talent directly by our resourcing team or via referrals. On occasion, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List. Speculative CVs sent by other agents or outside of the agreed process will not be accepted and no recruitment fee will be applicable.

Speak to our Team

If you have further queries relating to any of the above roles or would like to discuss them in more detail please complete the following form and a member of our Recruitment Team will get back to you. Also, if you’re looking for a change in direction we’d like to hear from you for future consideration, please feel free to send you CV which we will keep on file for exciting roles that fit your skill-set.

Note to recruitment agencies
We hire the majority of our talent directly by our resourcing team or via referrals. On occasion, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List. Speculative CVs sent by other agents or outside of the agreed process will not be accepted and no recruitment fee will be applicable.

Our Recruitment Team

Here at BES Utilities, we pride ourselves on being the best in the way we recruit our new members of staff.

If you’re looking for progression and growth within your career in an exciting and diverse group of businesses, then we are for you!

We are always looking for exciting talent that has the core values we are looking for, so don’t be afraid to get in contact with me and the recruitment team to discuss your future!

Jamie Sykes
Group Recruitment Manager

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