Careers at BES
We’re passionately committed to developing our existing, talented employees and we’re delighted that over 70% of our Operations Leadership Team joined the business in entry-level roles.
We provide our valued employees with careers, not just jobs.
Here at BES, we pride ourselves on hiring people who are experts in their field. If you want to join us, we’ll give you the support to build your career and boost your skills. We need all types of people because we believe that diversity drives results.
I've moved departments, moved through the ranks; meaning I've worked at every level within BES and the wider group, to this day where I've become Operations Director
Who are BES?
Formed over twenty years ago, BES is one of the UK’s first truly independent energy suppliers, and we still have the same passion for providing businesses and organisations with innovative energy products that meet their individual business needs.
We’re dedicated to delivering our customers with a first star level of service, and we continue to invest heavily in our people, processes, and systems to ensure we constantly develop our product offering and customer engagement.
To help us achieve our goals, we need talent from a diverse range of backgrounds, including IT and software development, customer services and administration, through to finance, HR and quality assurance – to name just a few!
If you are dedicated and forward-thinking, with a passion for results, we’d love to hear from you.
BES Utilities is part of a wider group of well-established companies under common ownership, including:
Our Current Vacancies
Our current vacancies can be seen below, just click on the ‘Read more details’ to find out more information. If you have further queries or would like to discuss the role in more detail please contact our recruitment team.
Credit Executive
Are you an experienced negotiator with Debt Recovery or Credit Controlling experience?
Do you have excellent communication skills?
This is not a typical desk-based collections role, we are offering the opportunity to own the whole end to end collections process.
We’re searching for confident, driven, dynamic and experienced collectors to join our Collections teams based in our freshly renovated offices in Manchester, on the edge of Salford Quays.
You will be responsible for managing a portfolio of accounts and contacting large and complex debts from small to medium business via telephone, email and visiting their site locations across the UK.
Position Type: Full-time Permanent
Location: Trafford Park, Manchester
Grade/Salary Range: Up to £30,000
Main Responsibilities (but are not limited to):
· Provide an end-to-end service on customer debt,
· Contacting customers to discuss and collect outstanding balances and working with customers to understand their situation to help resolve any outstanding payment issues,
· Visiting client sites to discuss collections of outstanding balances where necessary,
· Taking card payments to settle arrears,
· Working with the customers to identify the reason for any outstanding balances and adapt your collection technique and negotiation skills to agree mutual repayment terms,
· Keep all customers records and account information up to date and within the company guidelines,
· Build and maintain relationships with customers, securing payments on time and re-habilitating accounts,
· Proactively review customer accounts to identify any future problems before they arise and work with internal departments to resolve any issues,
· Operate compliantly within clearly defined guidelines.
Knowledge & Skills:
· Previous experience in a debt recovery or senior collection’s role is essential,
· Experience within the energy/ utilities sectors would be beneficial,
· Experience in collection call handling,
· Strong negotiation skills,
· Target driven and self-motivated to succeed,
· Patience, empathy and commitment to providing the best customer care and quality service,
· Excellent communication skills,
· Strong telephone manner,
· Working knowledge of Microsoft Excel is essential,
· CICM Qualification desirable,
· Full clean UK driving licence.
Competencies & Behaviours:
· Self-starter and able to identify & develop solutions,
· Driven by a desire to make improvements,
· Experience of working in a fast-paced environment,
· Able to work on own initiative,
· Logical and methodical approach to problem solving,
· Able to work autonomously as well as part of team,
· Ability to communicate with other departments.
Be part of our future!
If you would love to join us as our new Credit Executive, we encourage you to find out more.
Apply today!
Operations Administrators
Here at BES Utilities, we have a new and exciting roles available for Operations Administrators to join our dynamic team based within our offices in Fleetwood.
Inter-departmental relationships are key to this role and you will liaise with other teams as you work towards business objectives and driving the business forward.
No two days are the same in this fast paced but enjoyable work environment!
Experience within the sector would be preferable but not essential.
Position Type: Full-time Permanent
Location: Fleetwood, Lancashire
Grade/Salary Range: £19,000 – £22,000
Role and Responsibilities (but not limited to):
- Working as a member within one of our operations teams, you will be responsible for;
- Ensuring all tasks are completed with speed and accuracy,
- Contacting customers to obtain information in order to resolve their enquiries, and keep them updated,
- Reviewing processes and recommending improvements,
- Contributing to business growth and revenue generation,
- Updating full suite of MS Office software with accurate information.
Key Experience Required:
- Proven numerical and analytical skills to a high standard,
- Strong administration skills,
- Microsoft Office,
- A high level of confidentiality,
- Strong communication skills, both written and verbal,
- Flexibility and willingness to learn,
- Enjoy working with people,
- Ability to work as part of a team,
- Ability to work accurately, with attention to detail.
Competencies:
- Committed to professional development,
- Attention to detail,
- Driven by a desire to make improvements,
- Passionate about customer experience,
- Able to work in fast-paced environment.
Be part of our future!
If you would love to join us as our new Operations Administrator, we encourage you to find out more.
Apply today!
Junior Business Analyst
Position Type: Full-time Permanent
Location: Fleetwood
Grade/Salary Range: £20,000 – £23,000
Roles and Responsibilities (but not limited to):
- Under direction of Lead Business Analyst, provide documentation support for requirements gathering, process analysis, gap analysis, design of new functionality & product testing
- Participate in project walkthroughs, business requirements gathering, design walkthrough, functional test plans and implementation sessions
- Support project team with any administration, tracking changes, reporting and trend analysis
- Manage communications between stakeholders and internal business units with assigned activity
- Ownership of all CRM bug fix activity including testing, impact assessment, ticket tracking, operational updates & 3rd party stakeholder engagement to deliver successful resolution
- Analysis of data to identify and drive operational continuous improvement programme including the data reporting programme
- Work with the Operation to ensure they are full aware of CRM roadmap and full system functionality that can and should be utilised
- In-depth QA & testing – negative and regression, alongside functional testing and data validation
- Analyse and propose configurations and other changes within the system(s) per business requirements
- Work with the Training team on support materials, validation of process content and pipeline of change/project activity
- Creation & maintenance of process maps including version controls
- Support CRM configuration to action and maintain accurate permission/team access levels
- Ownership of all CRM UAT environment testing for all new patches/releases including test plans and operational engagement/governance.
- Communication – Strong interpersonal skills, both verbal and written; approachable, personable and develops good working relationships
- Results Driven – Takes independent action and thinks outside the box to deliver high level of performance
- Critical Thinking – Analytical, strong problem solving expertise; including the ability to identify & document solutions to complex business problems with accuracy
- Innovative – The ability to learn quickly but crucially the desire to learn and look for new ways of working to improve performance
- Time Management – Effective organisation skills, including time-management & ability to work on own initiative with minimal supervision.
- Competent IT skills & experience with Microsoft applications – Word, Excel, Visio, Teams
- Experience working with Junifer CRM
- Energy sector experience
- English & Maths GCSE Grades A-C
- Experience with other CRM system(s)
- Experience with issue tracking and project management tools such as MS Project
- Working within Agile project environments
Purchase Ledger Clerk
Position Type: Full-time Permanent
Location: Fleetwood
- The accurate and efficient processing of purchase ledger invoices
- Managing the PO tracker
- Monthly reconciliation of supplier statements
- Preparation of the weekly payment runs via BACS
- Ensure month end and reporting deadlines are achieved
- Manage urgent payment requests and queries from all key stakeholders across the group
- Sales invoice processing
- Aged Debtor / Creditor reporting with supporting commentary.
- Knowledge of PO systems advantageous
- Basic understanding of VAT to ensure accurate VAT recovery
- Self-starter, comfortable working under own direction and within the team
- Good communication skills and ability to engage/support non-finance colleagues
- Ability to follow processes through to fruition.
- Ability to work to tight deadlines
- Diligent and attention to detail
- Able to work in a fast-paced environment.
Trainee Credit Executive
Are you an experienced communicator with outstanding customer service skills earned in a
customer facing role either on the phone or face to face? Are you looking for a challenging and rewarding role with real career progression and development to become a Debt
Recovery and Collections specialist? Then we want to talk to you!
We’re searching for confident, driven, and dynamic individuals to join our Collections team
based in our offices in Manchester, on the edge of Salford Quays.
This is not a typical desk-based role, we are offering the opportunity to own the whole end
to end customer process over time with full training and support from day 1 to excel.
You will be responsible for managing a portfolio of accounts and contacting large and
complex debts from small to medium business via telephone, email and even visiting
their site locations across the UK if necessary.
Position Type: Full-time Permanent
Location: Trafford Park, Manchester
Starting Salary: £21,000
Main Responsibilities (but are not limited to):
- Contact customers to discuss and collect outstanding balances and working with customers to understand their situation to help resolve any outstanding payment issues
- Provide an end-to-end service to our customers who are overdue and work with them to obtain payment and agree and monitor payment plans where necessary
- Working with the customers to identify the reason for any outstanding balances and adapt your collection technique and negotiation skills to agree mutual repayment terms
- Undertake various administrative duties for example processing Change of Tenancies, Vacant Site searches or Write Offs to further learn the industry
- Keep all customers records and account information up to date and within the company guidelines
- Build and maintain relationships with customers, securing payments on time and re-habilitating accounts
- Proactively review customer accounts to identify any future problems before they arise and work with internal departments to resolve any issues
- Operate compliantly within clearly defined guidelines
Knowledge & Skills:
- At least 2 years in a customer facing role
- Passion for learning and development is essential
- Experience in dealing with customers either on the phone or face to face
- Strong negotiation skills
- Target driven and self-motivated to succeed
- Patience, empathy and commitment to providing the best customer care and quality service
- Excellent communication skills
- Strong telephone manner
- Working knowledge of Microsoft Excel is essential
Competencies & Behaviours:
- Self-starter and able to identify & develop solutions
- Driven by a desire to make improvements
- Experience of working in a fast-paced environment
- Able to work on own initiative
- Logical and methodical approach to problem solving
- Able to work autonomously as well as part of team
- Ability to communicate with other departments
This is a career starting role offering full training and a starting salary of £21,000 a year with a salary increase to £24,000 at 6 months and at 12 months you will be appointed as a Credit Executive on a salary of £26,000, subject to performance.
As well as this we also offer exciting future career prospects, free on-site parking, company events and social working hours.
The tasks and responsibilities listed are not exhaustive and are a guide to core service delivery. These duties are subject to periodic review and may be amended to meet the changing needs of the business.
Be part of our future!
If you would love to join us as our new Trainee Credit Executive, we encourage you to find out more.
Apply today!
Join the team
Note to recruitment agencies
We hire the majority of our talent directly by our resourcing team or via referrals. On occasion, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List. Speculative CVs sent by other agents or outside of the agreed process will not be accepted and no recruitment fee will be applicable.
Speak to our Team
If you have further queries relating to any of the above roles or would like to discuss them in more detail please complete the following form and a member of our Recruitment Team will get back to you. Also, if you’re looking for a change in direction we’d like to hear from you for future consideration, please feel free to send you CV which we will keep on file for exciting roles that fit your skill-set.
Note to recruitment agencies
We hire the majority of our talent directly by our resourcing team or via referrals. On occasion, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List. Speculative CVs sent by other agents or outside of the agreed process will not be accepted and no recruitment fee will be applicable.
Our Recruitment Team
Here at BES Utilities, We are passionate in our recruitment process and bringing even more talent into the teams we have here!
If you’re looking for progression and growth in your career with us in an exciting and diverse group of businesses, then we are for you!
We are always looking for exciting talent that has the core values we are looking for, so don’t be afraid to get in contact with me and the recruitment team to discuss your future!
Jamie Sykes
Group Resourcing Manager
