Careers at BES

We’re passionately committed to developing our existing, talented employees and we’re delighted that over 70% of our Operations Leadership Team joined the business in entry-level roles.

We provide our valued employees with careers, not just jobs.

Here at BES, we pride ourselves on hiring people who are experts in their field. If you want to join us, we’ll give you the support to build your career and boost your skills. We need all types of people because we believe that diversity drives results.

I've moved departments, moved through the ranks; meaning I've worked at every level within BES, to this day where I've become Operations Director

Mike Hale | Operations Director

Who are BES?

Formed almost twenty years ago, BES is one of the UK’s first truly independent energy suppliers, and we still have the same passion for providing businesses and organisations with innovative energy products that meet their individual business needs.

We’re dedicated to delivering our customers with a first star level of service, and we continue to invest heavily in our people, processes, and systems to ensure we constantly develop our product offering and customer engagement.  

To help us achieve our goals, we need talent from a diverse range of backgrounds, including IT and software development, customer services and administration, through to finance, HR and quality assurance – to name just a few! 

If you are dedicated and forward-thinking, with a passion for results, we’d love to hear from you.

BES Utilities is part of a wider group of well-established companies under common ownership, including:

Our Current Vacancies

Our current vacancies can be seen below, just click on the ‘Read more details’ to find out more information. If you have further queries or would like to discuss the role in more detail please contact our recruitment team.

Operations Advisor – Fleetwood

New and exciting opportunities have arisen within BES Utilities for Operations Advisors to join our dynamic team based in our offices in Fleetwood.

Inter-departmental relationships are key to this role, and you will liaise with other teams as you work towards business objectives and driving the business forward.

No two days are the same in this fast paced but enjoyable work environment!

Experience within the sector would be preferable but not essential.

Position Type: Full-time Permanent
Location: 
Fleetwood, Lancashire
Grade/Salary Range: £18,000

Apply Now

Role and Responsibilities (but not limited to):

Working as a member within one of our operations teams, you will be responsible for;

  • Ensuring all tasks are completed with speed and accuracy
  • Contacting customers to obtain information in order to resolve their enquiries, and keep them updated
  • Reviewing processes and recommending improvements
  • Contributing to business growth and revenue generation
  • Updating full suite of MS Office software with accurate information

Key Experience Required:

  • Proven numerical and analytical skills to a high standard
  • Strong administration skills
  • Microsoft Office
  • A high level of confidentiality
  • Strong communication skills, both written and verbal
  • Flexibility and willingness to learn
  • Enjoy working with people
  • Ability to work as part of a team
  • Ability to work accurately, with attention to detail

Competencies:

  • Committed to professional development
  • Attention to detail
  • Driven by a desire to make improvements
  • Passionate about customer experience
  • Able to work in fast-paced environment

Be part of our future!

If you would love to join us as one of our new Operations Advisors, we encourage you to find out more…

Immediate starts available!

Desktop Support Engineer 

We have an exciting role available for a Desktop Support Engineer to join our team here at BES Utilities in Fleetwood Blackpool.

Working as part of a Global IT Service Assurance team and reporting into IT operations you will be required to provide effective IT support across a range of businesses and technology platforms.

The ideal candidate will possess the necessary IT skills and experience to provide support remotely and face-to-face. You will be a process-orientated technician when dealing with customers, able to categorize, diagnose, troubleshoot, and resolve incidents reported to our Service Desk. 

Position Type: Full-time Permanent
Location: 
Fleetwood, Lancashire 
Grade/Salary Range: £20,000

Apply Now

We have an exciting role available for a Desktop Support Engineer to join our team here at BES Utilities in Fleetwood Blackpool.

Working as part of a Global IT Service Assurance team and reporting into IT operations you will be required to provide effective IT support across a range of businesses and technology platforms.

The ideal candidate will possess the necessary IT skills and experience to provide support remotely and face-to-face. You will be a process-orientated technician when dealing with customers, able to categorize, diagnose, troubleshoot, and resolve incidents reported to our Service Desk. 

Role and Responsibilities (but not limited to):

  • A good IT technical knowledge across multiple technologies including Azure and Office 365
  • Follow processes and procedures to agreed standards of quality, service, and security by managing, monitoring, and updating all tickets within SLA
  • Assist in maintaining the FreshService ticketing system, including updating the asset register
  • Rollout and support a variety of computer equipment including tablets and smartphones
  • Assist other Technical teams with Project work whenever necessary
  • Some out-of-hours work may be required.
  • Assist in maintaining knowledge guides for the support team and end-user guides

Candidate Requirements/Competencies:

  • The ability to work in a fast-paced dynamic environment where priorities can quickly change
  • Good knowledge of desktop support and supporting Windows operating systems
  • Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff both verbally and in writing
  • An ability to prioritize and schedule work is essential, within a high-pressured environment
  • Good customer service experience
  • Good working knowledge of ticketing systems and a good understanding of incident and request management processes
  • Knowledge of IMCD – for user access and desktop installs, moves, changes, and deletions

Candidate Desirables:

  • Relevant IT qualification
  • Experience working with one, some, or all of the following technologies –
    • Mimecast, Forcepoint, Azure, HP or Meraki Switches, Office 365 enterprise suite, Freshservice, LANsweeper
  • Experience working in an ITIL environment

Benefits:

  • 28 days holiday (inclusive of bank holidays)
  • Career development
  • Long Service awards
  • Employee Recognition Incentives
  • Working hours – Monday to Friday  
  • Company events
  • Career progression/promoting within
  • Free tea & coffee
  • Local discounts/benefits

You will require a full, valid UK driving license and access to a suitable vehicle.

Be part of our future

If you would love to join us as our new Desktop Support Engineer, we encourage you to find out more.

Operations Advisor- Manchester

An exciting opportunity has arisen within BES Utilities for an experienced Operations Advisor to join our dynamic team based in Trafford Park, Manchester.

With a headcount of 850+ within the group and brand-new state of the art Manchester head offices, we are looking for driven candidates that want to grow within an established business.

Position Type: Full-time Permanent
Location:
Trafford Park, Manchester 
Grade/Salary Range: £21,000 – £24,000

Apply Now

Role and Responsibilities (but not limited to)

  • Working as a member of the Metering Team, you will be responsible for;
  • Taking ownership, investigating, and resolving customer and industry issues
  • Analyzing and maintaining the accuracy of customer data within the industry
  • Ensuring all tasks are completed with speed and accuracy
  • Contacting customers to obtain information in order to resolve their inquiries, and keep them updated
  • Dealing with industry data & flows alongside metering/department queries
  • Reviewing processes and recommending improvements
  • Contributing to business growth and revenue generation via improving billing accuracy
  • Updating full suite of MS Office software with accurate information 

Key Experience Required:

  • Proven numerical and analytical skills to a high standard
  • Strong administration skills
  • Microsoft Office
  • A high level of confidentiality
  • Strong communication skills, both written and verbal
  • Flexibility and willingness to learn
  • Enjoy working with people
  • Ability to work as part of a team
  • Ability to work accurately, with attention to detail

Competencies & Behaviours:

  • Committed to professional development
  • Attention to detail
  • Driven by a desire to make improvements
  • Passionate about customer experience
  • Able to work in fast pace environment

Benefits:

  • 28 days holiday (inclusive of bank holidays)
  • New state of the art offices based in Trafford Park, Manchester
  • On-site parking for all employees
  • Close to public transport (Metro)
  • Employee Recognition Incentives
  • Working hours – Monday to Friday
  • Company events
  • Career progression/promoting within
  • Free tea & coffee

Be part of our future!

If you would love to join us as our new Operations Advisor, we encourage you to find out more.

Join the team

Note to recruitment agencies
We hire the majority of our talent directly by our resourcing team or via referrals. On occasion, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List. Speculative CVs sent by other agents or outside of the agreed process will not be accepted and no recruitment fee will be applicable.

Speak to our Team

If you have further queries relating to any of the above roles or would like to discuss them in more detail please complete the following form and a member of our Recruitment Team will get back to you. Also, if you’re looking for a change in direction we’d like to hear from you for future consideration, please feel free to send you CV which we will keep on file for exciting roles that fit your skill-set.

Note to recruitment agencies
We hire the majority of our talent directly by our resourcing team or via referrals. On occasion, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List. Speculative CVs sent by other agents or outside of the agreed process will not be accepted and no recruitment fee will be applicable.

Our Recruitment Team

Here at BES Utilities, we pride ourselves on being the best in the way we recruit our new members of staff.

If you’re looking for progression and growth within your career in an exciting and diverse group of businesses, then we are for you!

We are always looking for exciting talent that has the core values we are looking for, so don’t be afraid to get in contact with me and the recruitment team to discuss your future!

Jamie Sykes
Group Recruitment Manager

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