Careers at BES

We’re passionately committed to developing our existing, talented employees and we’re delighted that over 70% of our Operations Leadership Team joined the business in entry-level roles.

We provide our valued employees with careers, not just jobs.

Here at BES, we pride ourselves on hiring people who are experts in their field. If you want to join us, we’ll give you the support to build your career and boost your skills. We need all types of people because we believe that diversity drives results.

I've moved departments, moved through the ranks; meaning I've worked at every level within BES, to this day where I've become Operations Director

Mike Hale | Operations Director

BES is fast-paced, which is great. It's always challenging with lots of opportunities which I've not really felt in other places that I've worked.

Sarah Edwardson | Customer Excellence Manager

Who are BES?

Formed almost twenty years ago, BES is one of the UK’s first truly independent energy suppliers, and we still have the same passion for providing businesses and organisations with innovative energy products that meet their individual business needs.

We’re dedicated to delivering our customers with a first star level of service, and we continue to invest heavily in our people, processes, and systems to ensure we constantly develop our product offering and customer engagement.  

To help us achieve our goals, we need talent from a diverse range of backgrounds, including IT and software development, customer services and administration, through to finance, HR and quality assurance – to name just a few! 

If you are dedicated and forward-thinking, with a passion for results, we’d love to hear from you.

BES Utilities is part of a wider group of well-established companies under common ownership, including:

Our Current Vacancies

Our current vacancies can be seen below, just click on the ‘Read more details’ to find out more information. If you have further queries or would like to discuss the role in more detail please contact our recruitment team.

IT Support Manager

As part of a global IT service delivery team, BES Utilities and the group of businesses have a new and exciting role available for an IT Manager for our UK operations.

Reporting to the Head of IT, this role carries the overall responsibility to provide effective IT Support, managing a support team covering 3 sites on the Fylde Coast and one close to Manchester City Centre. Working as part of a wider IT Operations team the role requires an active part in day-to-day Problem & Incident Management including Project-based activities.

Position Type: Full-time Permanent
Location: 
Fleetwood, Lancashire (will be required to travel to our site in Manchester)
Grade/Salary Range: £40,000 – £50,000

Apply Now

As part of a global IT service delivery team, BES Utilities and the group of businesses have a new and exciting role available for an IT Manager for our UK operations.

Reporting to the Head of IT, this role carries the overall responsibility to provide effective IT Support, managing a support team covering 3 sites on the Fylde Coast and one close to Manchester City Centre. Working as part of a wider IT Operations team the role requires an active part in day-to-day Problem & Incident Management including Project-based activities.

This role will require a full driving license and access to a suitable vehicle due to multi-site travel (Fylde Coast and Manchester).

 

Main Responsibilities (but not limited to):

  • Managing the UK IT Support team, ensuring staff and clients receive effective support
  • Assessing the technical needs of staff or clients and managing training
  • Establishing and maintaining strong relationships across teams and with staff/clients
  • Ensuring compliance with Service Level Agreements
  • Ensuring compliance with the Problem, Incident and Change Management procedures
  • Managing hardware and software
  • Resolving system and application issues
  • Assisting with IT equipment sourcing and budgeting
  • Occasionally working with third parties to rectify issues
  • Identifying gaps in the support process and amending it accordingly
  • Working with the wider IT Operation to keep our technology platforms secure and stable
  • Willingness and capability to sometimes work outside business hours

 

Experience:

  • At least 5 years working in a similar role
  • A higher education qualification in Computer Science or Engineering

Personal Attributes:

  • Good problem-solving skills
  • Excellent communication skills
  • Ability to work well under pressure
  • Good interpersonal skills
  • Project and resource management skills
  • Work collaboratively
  • Influence and negotiate

Be part of our future

If you would love to join us as our new IT Manager in the UK, we encourage you to find out more.

Apply today!

Smart Meter Engineer

Are you a qualified Smart Meter Engineer who is enthusiastic about making a difference? Passionate about providing results alongside great customer service? Driven by progression and the opportunity to make some great money?

Hands up if this is you!

Smart Choice Metering are looking for fully qualified Smart Meter Engineers NATIONWIDE to join our ever-growing team across the country and our commitment to the UK Government’s Smart Metering Implementation Programme (SMIP), an energy-industry led initiative to roll-out approximately 53 million smart meters to domestic properties and non-domestic sites in Great Britain by 2025.

Position Type: Full-time Permanent
Location: 
Multiple locations available
Grade/Salary Range: £33,000 with bonus scheme available

Apply Now

The Forecasting Analyst role has responsibility for supporting the forecasting function in delivering best practice for demand forecasting, costing & trading.

Main Responsibilities and Key Result Areas:

  • Set up and maintain automated data processes, e.g. utilising SQL & VBA to refresh daily forecasts
  • Interpret numerical data patterns and identify trends and opportunities for improvement
  • Maintain, improve and develop models to improve forecasting performance
  • Produce and track key performance indicators e.g. MAPE (mean absolute percentage error) of energy forecast
  • Develop and support reporting processes, e.g. daily, weekly & monthly reporting on forecasting accuracy
  • Monitor and audit data quality and work with operations to resolve route cause issues
  • Manipulate, analyse and interpret large data sets relating to energy demand utilising various software packages
  • Create and/or maintain data dashboards, graphs and visualisations to communicate trends to the business leaders.

Competencies:

  • Excellent numerical and analytical skills
  • Knowledge of the data analysis tools – you should be strong in Excel and some experience of SQL is advantageous
  • Knowledge of data modelling, data cleansing and data enrichment techniques is advantageous
  • Ability to use own initiative, but also work as part of a busy team
  • Time management skills
  • Excellent communication skills
  • Professional and reliable outlook to all duties given.

Be part of our future!

If you would love to join us as our new Forecasting Analyst, we encourage you to find out more…

Apply Now

Forecasting Analyst

Here at BES Utilities we have a new and exciting position available for a forward thinking and dynamic Forecasting Analyst to join our team based in our Fleetwood offices.

You will be working mainly for our energy supplier, but we have a thriving group of businesses that also include an energy aggregator, metering supplier, football club and a sports and leisure facility.

Position Type: Full-time Permanent
Location: 
Fleetwood, lancashire & Manchester
Grade/Salary Range: Competitive

Apply Now

The Forecasting Analyst role has responsibility for supporting the forecasting function in delivering best practice for demand forecasting, costing & trading.

Main Responsibilities and Key Result Areas:

  • Set up and maintain automated data processes, e.g. utilising SQL & VBA to refresh daily forecasts
  • Interpret numerical data patterns and identify trends and opportunities for improvement
  • Maintain, improve and develop models to improve forecasting performance
  • Produce and track key performance indicators e.g. MAPE (mean absolute percentage error) of energy forecast
  • Develop and support reporting processes, e.g. daily, weekly & monthly reporting on forecasting accuracy
  • Monitor and audit data quality and work with operations to resolve route cause issues
  • Manipulate, analyse and interpret large data sets relating to energy demand utilising various software packages
  • Create and/or maintain data dashboards, graphs and visualisations to communicate trends to the business leaders.

Competencies:

  • Excellent numerical and analytical skills
  • Knowledge of the data analysis tools – you should be strong in Excel and some experience of SQL is advantageous
  • Knowledge of data modelling, data cleansing and data enrichment techniques is advantageous
  • Ability to use own initiative, but also work as part of a busy team
  • Time management skills
  • Excellent communication skills
  • Professional and reliable outlook to all duties given.

Be part of our future!

If you would love to join us as our new Forecasting Analyst, we encourage you to find out more…

Apply Now

Operations Advisor- Manchester

An exciting opportunity has arisen within BES Utilities for an experienced Operations Advisor to join our dynamic team based in Trafford Park, Manchester.

With a headcount of 850+ within the group and brand-new state of the art Manchester head offices, we are looking for driven candidates that want to grow within an established business.

Position Type: Full-time Permanent
Location:
Trafford Park, Manchester 
Grade/Salary Range: £21,000 – £24,000

Apply Now

Role and Responsibilities (but not limited to)

  • Working as a member of the Metering Team, you will be responsible for;
  • Taking ownership, investigating and resolving customer and industry issues
  • Analysing and maintaining the accuracy of customer data within the industry
  • Ensuring all tasks are completed with speed and accuracy
  • Contacting customers to obtain information in order to resolve their enquiries, and keep them updated
  • Dealing with industry data & flows alongside metering/department queries
  • Reviewing processes and recommending improvements
  • Contributing to business growth and revenue generation via improving billing accuracy
  • Updating full suite of MS Office software with accurate information 

Key Experience Required

  • Proven numerical and analytical skills to a high standard
  • Strong administration skills
  • Microsoft Office
  • A high level of confidentiality
  • Strong communication skills, both written and verbal
  • Flexibility and willingness to learn
  • Enjoy working with people
  • Ability to work as part of a team
  • Ability to work accurately, with attention to detail

 

Competencies & Behaviours

  • Committed to professional development
  • Attention to detail
  • Driven by a desire to make improvements
  • Passionate about customer experience
  • Able to work in fast pace environment

Be part of our future!

If you would love to join us as our new Operations Advisor, we encourage you to find out more.

Apply Now

Junior Operations Advisor

Are you currently considering where to start your career and would like a fun, team environment with excellent progression available to match the hard work you put in?

We have a fantastic opportunity for a Junior Operations Advisor based in our offices in Fleetwood, Blackpool.

We are looking for an enthusiastic, organised, and quick learner to join the dynamic team at BES Utilities for a long-term career with us!

The Customer Service Apprentice will be developing their customer contact skills with us to provide support to the Customer Services department in delivering a high quality, customer focused service.

Position Type: Full-time Permanent
Location: 
Fleetwood, Lancashire 
Grade/Salary Range: Competitive

Apply Now

Our Company:

BES Utilities are a UK based, independently owned group of companies, comprising of Business Energy Solutions Ltd and BES Commercial Electricity Ltd. With offices manned by local employees based in Fleetwood, Lancashire, BES Utilities aims to provide first rate utility services to businesses across the United Kingdom.

We care about customer service and at BES our customers come first. We aim to deliver gold plated service and resolve customer queries and/ or complaints at first point of contact. Our contact centres can be contacted at any time during business hours from 0830 to 1730 each Monday to Friday.

We have around 850+ members of staff and proud to be a part of a diverse group of businesses that are based on the Fylde Coast, Manchester, and South Africa.

Main Responsibilities (but are not limited to):

  • Provide day to day administrative support to a broad range of the operational teams within BES Utilities, along with telephony activity when required.
  • Build strong relationships with operational departments, demonstrating reliability in delivering tasks to the deadlines agreed.
  • Undertake varies departmental up skills to enhance your personal skill set, providing you with a dynamic set of experience to enable further progression within the business.
  • Ensure that the quality of work is delivered is to the expected standard, which will be further underpinned with the necessary training & local investment.

Requirement to be considered

  • Minimum 5 GCSE’s (Grades 4 – 9) including Maths and English being essential (If school leaver we would need to see your expected grades and the role would be subject to grades 4 – 9)
  • As this is a junior advisor role, previous experience is not required, however you will need to meet certain criteria to be eligible for the role.
  • Whether you have recently left school or college and are looking for your first step on the career ladder or even an alternative to further education an apprenticeship offers an excellent career path.
  • Previous experience in a sales / office / telephone-based role would be advantageous but not essential.

What you need to do now

If you’re interested in this role, please apply now with an up-to-date copy of your CV.

Be part of our future!

If you would love to join us as our new Junior Operations Advisor, we encourage you to find out more.

Apply Now

High Debt Administrator

Here at BES Utilities, we have a new and exciting role available for a High Debt Administrator as we grow our team in Trafford Park, Manchester.

Reporting to the Operations Manager you will provide day to day support to the wider High Debt & Litigation department, completing a range of administrative & customer contact activity to enable successful outcomes for long standing arrears.

Position Type: Full-time Permanent
Location: Fleetwood, Lancashire 
Grade/Salary Range: £21,000 – £24,000

Apply Now

Our Company:

Here at BES Utilities, we have a new and exciting role available for a High Debt Administrator as we grow our team in Trafford Park, Manchester.

Reporting to the Operations Manager you will provide day to day support to the wider High Debt & Litigation department, completing a range of administrative & customer contact activity to enable successful outcomes for long standing arrears.

Main Responsibilities (but are not limited to):

  • Work collaboratively with other teams throughout the business to enable resolution to any customer disputes which may be hindering payment outcome
  • Understand and react to the daily priorities from the varies work streams within High Debt to achieve maximum productivity and overall payments
  • Using your strong administrative skills to ensure all documentation provided to support with potential legal cases are accurate and clear
  • Make a high volume of outbound calls to chase unpaid invoices along with dealing with customer inbound calls
  • Follow our company policies regarding “treating the customer fairly” and complaint management
  • Dealing with queries about payments / Negotiating payment plans
  • Resolve complex customer queries promptly and efficiently
  • At all times provide an excellent customer service.

 Your experience & skills will be:

  • Previous experience in a Collections / office / telephone-based role would be essential
  • A strong ability to prioritise & assess timescales
  • Highly collaborative with a natural passion for wanting to resolve customer issues/arrears.
  • Tenacity and enthusiasm
  • Excellent communication skills at all levels
  • Good keyboard skills and competence of Word, Excel and Outlook
  • High standard of numeracy, accuracy with attention to detail
  • A team player with a flexible approach and a willingness to learn
  • Outgoing and confident personality who is able to operate at all levels
  • A self-starter who is pro-active and can set and achieve goals
  • Strong organisational & time management skills
  • Looking for continuous improvement of best practices in order to positively impact business results
  • Ability to recognise potential risks to the Company that should be escalated
  • Collection’s experience would be desirable, but not essential.

As well as a competitive salary we also offer exciting career prospects, free on-site parking, company events and social working hours.

What you need to do now

If you’re interested in this role, please apply now with an up-to-date copy of your CV.

Be part of our future!

If you would love to join us as our new High Debt Administrator, we encourage you to find out more.

Apply Now

Collections Advisor 

We have a new position available here at BES Utilities for a driven Collections Agent to join our dynamic team based in Fleetwood, Lancashire.

You will be working as part of the Collections Department effectively handling and negotiating payments for unpaid invoices and reinstating customers’ Direct Debits.

Full training is provided and therefore we welcome applications from candidates who don’t have Energy Industry knowledge.

Position Type: Full-time Permanent
Location: 
Fleetwood FY7
Grade/Salary Range: £17,000 – £19,000

Apply Now

We have a new position available here at BES Utilities for a driven Collections Agent to join our dynamic team based in Fleetwood, Lancashire.

You will be working as part of the Collections Department effectively handling and negotiating payments for unpaid invoices and reinstating customers’ Direct Debits.

Full training is provided and therefore we welcome applications from candidates who don’t have Energy Industry knowledge.

Role and Responsibilities (but not limited to)

  • Make a high volume of outbound calls to chase unpaid invoices
  • Follow our company policies regarding “treating the customer fairly”
  • Negotiating payment plans
  • Resolve complex customer queries promptly and efficiently 
  • Provide and maintain an excellent level of customer service 
  • Maintain accurate records
  • Take payments over the phone
  • Approve or deny applications based on company standards and requirements
  • Create direct debits

Essential Skills

  • Ability to learn and negotiate winning solutions 
  • Excellent communication skills
  • Strong attention to detail and analytical background
  • Previous experience of data input / data maintenance within an in-house system 
  • Ability to problem solve 
  • Target Driven 
  • IT Proficient 
  • Self-motivated and enthusiastic
  • Have a passion for helping people

Be part of our future!

If you would love to join us as our new Operations Advisor, we encourage you to find out more.

Apply today!

Complaints Advisor

We have an exciting role for a driven Complaints Advisor to join our established and growing business here at BES Utilities in Fleetwood, Blackpool.

Your role will be to deliver exceptional customer service when dealing with escalated complaints. Using your exceptional communication skills, you will build relationships with our customers and external partners to deliver on commitments, expectations, and regulatory deadlines

Inter-departmental relationships are key to this role and you will liaise with other teams as you work towards business objectives and driving the business forward.

No two days are the same in this fast paced but enjoyable work environment!

Position Type: Full-time Permanent
Location:
Fleetwood, Lancashire
Grade/Salary Range: Competitive

Apply Now

Role & Responsibilities (but not limited to):

  • Resolve customer complaints in a manner fair to the customer whilst representing the business in a professional manner
  • Communicate with 3rd party partners to resolve external complaints
  • Setting the standards for customer service through strong communication internally and externally to our customers
  • Embrace and deliver a culture of 1st call resolution and problem solving across the contact center

 

Candidate Requirements / Competencies:

  • Exceptional utilities industry knowledge
  • Outstanding communication and interpersonal skills
  • Positive and patient with a customer first mentality
  • Ability to work in a fast-paced environment
  • The ability to handle objections in line with customer processes
  • Demonstrable experience of developing value adding customer relationships
  • A solution driven individual with a creative nature
  • Strong Microsoft PowerPoint, Excel, written and verbal communication skills

 

Competencies & Behaviours:

  • Self-starter and able to identify & develop solutions
  • Driven by a desire to make improvements
  • Experience of working in a fast-paced environment
  • Able to work on own initiative
  • Logical and methodical approach to problem solving
  • Able to work autonomously as well as part of team
  • Ability to communicate with other departments

 Be part of our future!

If you would love to join us as our new Complaints Advisor, we encourage you to find out more…

Apply Today!

Join the team

Note to recruitment agencies
We hire the majority of our talent directly by our resourcing team or via referrals. On occasion, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List. Speculative CVs sent by other agents or outside of the agreed process will not be accepted and no recruitment fee will be applicable.

Speak to our Team

If you have further queries relating to any of the above roles or would like to discuss them in more detail please complete the following form and a member of our Recruitment Team will get back to you. Also, if you’re looking for a change in direction we’d like to hear from you for future consideration, please feel free to send you CV which we will keep on file for exciting roles that fit your skill-set.

Note to recruitment agencies
We hire the majority of our talent directly by our resourcing team or via referrals. On occasion, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List. Speculative CVs sent by other agents or outside of the agreed process will not be accepted and no recruitment fee will be applicable.

Our Recruitment Team

Here at BES Utilities, we pride ourselves on being the best in the way we recruit our new members of staff.

If you’re looking for progression and growth within your career in an exciting and diverse group of businesses, then we are for you!

We are always looking for exciting talent that has the core values we are looking for, so don’t be afraid to get in contact with me and the recruitment team to discuss your future!

Jamie Sykes
Group Recruitment Manager

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