Careers at BES

We’re passionately committed to developing our existing, talented employees and we’re delighted that over 70% of our Operations Leadership Team joined the business in entry-level roles.

We provide our valued employees with careers, not just jobs.

Here at BES, we pride ourselves on hiring people who are experts in their field. If you want to join us, we’ll give you the support to build your career and boost your skills. We need all types of people because we believe that diversity drives results.

I've moved departments, moved through the ranks; meaning I've worked at every level within BES, to this day where I've become Operations Director

Mike Hale | Operations Director

BES is fast-paced, which is great. It's always challenging with lots of opportunities which I've not really felt in other places that I've worked.

Sarah Edwardson | Customer Excellence Manager

Who are BES?

Formed almost twenty years ago, BES is one of the UK’s first truly independent energy suppliers, and we still have the same passion for providing businesses and organisations with innovative energy products that meet their individual business needs.

We’re dedicated to delivering our customers with a first star level of service, and we continue to invest heavily in our people, processes, and systems to ensure we constantly develop our product offering and customer engagement.  

To help us achieve our goals, we need talent from a diverse range of backgrounds, including IT and software development, customer services and administration, through to finance, HR and quality assurance – to name just a few! 

If you are dedicated and forward-thinking, with a passion for results, we’d love to hear from you.

BES Utilities is part of a wider group of well-established companies under common ownership, including:

Our Current Vacancies

Our current vacancies can be seen below, just click on the ‘Read more details’ to find out more information. If you have further queries or would like to discuss the role in more detail please contact our recruitment team.

Desktop Support Engineer

We have an exciting role available for a Desktop Support Engineer to join our team here at BES Utilities in Fleetwood, near Blackpool.

Working in a team of seven and reporting to the Head of IT Operations, you will be required to provide effective IT support to the internal businesses and third-party partners.

Position Type: Full-time Permanent
Location: 
Fylde Coast
Grade/Salary Range: Competitive

Apply Now

Role and Responsibilities (but not limited to):

  • A good IT technical knowledge across multiple areas to enable quick and accurate diagnosis of problems
  • Ensure all system changes are undertaken to agreed standards of quality, service and security
  • Input and maintain data in the Freshservice ticketing system, including creation of reports for performance and improvement monitoring
  • Deal with all types of customer enquiries via face to face, email, ticketing system and remote over the phone
  • Ensure that all processes are carried out
  • Installation and support of PCs remotely and on-site (Win7/10)
  • Administration of company phone systems, including Microsoft Teams, 3CX
  • Pro-actively maintaining system patching by using WSUS, investigating and resolution of any associated errors
  • Some out of hours’ work may be required

Candidate Requirements/Competencies:

  • The ability to work in a fast-paced dynamic environment where priorities can change rapidly
  • Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff and managing the demands of non-IT staff and senior stakeholders
  • An eye for detail and the ability to document technical handovers to other support team members
  • An ability to prioritise and schedule work is essential, within a high-pressured environment
  • The ability to escalate tasks to 2nd Line Support or management when the need arises
  • Some customer service experience to deal with staff/phone issues

Candidate Desirables:

  • Relevant IT qualification
  • Experience working with one, some or all of the following technologies –
    • Mimecast, Forcepoint, Azure, HP or Meraki Switches, Office 365 enterprise suite, Freshservice, LANsweeper
  • Mobile device management
  • Experience working in an ITIL environment
  • Virtual desktop technology.

Be part of our future

If you would love to join us as our new IT Support Engineer, we encourage you to find out more.

Head of Collections

We have an exciting role available here at BES Utilities for a forward-thinking and strategic Head of Collections predominantly based within our office in Trafford Park, Manchester.

Reporting to the Operations Director, the successful candidate will be responsible for the day to day running of around 25 employees, driving change, leading projects and the delivery of new initiatives. Our large in-house Collections department comes with challenges as well as plenty of opportunities.

This role gives great scope for someone to join the department and make a big difference.

There will be some travel required to our head offices on the Fylde Coast when required.

Position Type: Full-time Permanent
Location: 
Manchester
Grade/Salary Range: Competitive

Apply Now

Roles and Responsibilities (but not limited to):

  • Responsible for the day to day performance and running of our in-house collection team, strategy execution and processes adopted by BES Utilities to manage cases in arrears
  • Design and implement the appropriate strategies to mitigate losses whilst delivering fair and appropriate customer outcomes. Proactively review the effectiveness of those strategies, making recommendations for improvement which will benefit the BES Utilities and its customers on a continuous basis
  • Work closely with our finance and billing teams to forecast ahead and agree billing and collections targets for the various monthly billing runs and subsequent collects
  • Manage the relationship with our external partners and internal legal teams to progress aged debt in the most appropriate manner for the business and our customers
  • To comply with the requirements of the regulatory regime which we operate within, ensuring the necessary documentation detailing strategies, policies and processes is maintained and updated
  • Ensure conduct risks are identified and mitigated through the strategies and processes adopted, including the management of vulnerable customers
  • To ensure compliance and delivery of all SLA’s / Performance Standards, addressing issues and escalating where necessary
  • Analysis and reporting of KPI’s to assess performance, in turn presenting findings to senior stakeholder’s along with ideas and suggestions which will improve processes and strategies
  • Support with internal and external audits

Knowledge and Skills:

  • Extensive experience of end to end Collections and Recoveries strategy, processes and regulation relating to outstanding debts at all levels
  • Strong Experience in High Debt litigation
  • Extensive experience in dealing with third party debt collections agencies
  • Extensive experience and proven track record of ability to build productive and effective relationships
  • Ideally a minimum of 10 years’ background of operating and managing within an Operational or Credit Risk environment
  • Preferably educated to Degree Level and ideally supported by a professional qualification
  • Full understanding of regulatory guidance and requirements relating to arrears management
  • Computer literate (good knowledge of MS Office suite – Excel, Word, Power-Point) and able to build structured reports, including spreadsheet analysis
  • Exposure to internal / external audits in a financial services environment

 

 

  • Ability to lead a team; setting and tracking delivery against clear and measurable objectives.
  • The ability to communicate effectively at a senior level, with strong interpersonal and influencing skills
  • Collaborative with the ability to develop strong working relationships across a diverse and fast-growing organisation.
  • Conscientious with good attention to detail and accuracy.
  • Strong commitment to excellence with a focus on quality output.
  • Ability to prioritise and manage multiple projects simultaneously
  • High levels of drive, energy and tenacity.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

Please note should you be successful you will be required to attend an interview via video link with the hiring manager within 1 week of the closing date.

Head of Customer Excellence

We have a brand new and exciting role available here at BES Utilities for an outgoing and motivated Head of Customer Excellence based within our offices in Fleetwood, Lancashire.

Reporting to the Operations Director, the successful candidate will be a dynamic leader who will lead our transformation plan for customer experience and responsible for driving change, leading projects and the delivery of new initiatives.

This role gives great scope for someone to make a big difference within the business.

Position Type: Full-time Permanent
Location: 
Fylde Coast
Grade/Salary Range: Competitive

Apply Now

Roles and Responsibilities (but not limited to):

  • Implement a customer transformation plan, measuring outputs to initiatives and process changes.
  • Manage third party relationships such as the Ombudsman, EHU and Citizens advice to ensure our customers interactions and processes exceed standards.
  • Lead the Key Account Management Team to provide 1st class service to our key clients
  • Communicate effectively with the business, updating key stakeholders regularly on trends, performance, risks and opportunities
  • To ensure compliance and delivery of all SLA’s / Performance Standards, addressing issues and escalating where necessary
  • Working closely with key stakeholders to implement strategies to improve customer experience, utilising a methodical approach along root cause analysis
  • Communicate effectively with the business, updating key stakeholders regularly on trends, performance, risks and opportunities
  • Complete monthly 1-2-1 performance meetings
  • Ensure procedures and process documentation is kept up to date by working closely with the training department to upskill employees
  • Produce Monthly reports for the Operations Director

Knowledge and Skills:

  • Extensive experience and proven track record of ability to build productive and effective relationships
  • Ideally a minimum of 5 years’ background within the same environment
  • Preferably educated to Degree Level and ideally supported by a professional qualification
  • Computer literate (good knowledge of MS Office suite – Excel, Word, Power-Point) and able to build structured reports
  • The ability to communicate effectively at a senior level, with strong interpersonal and influencing skills
  • Collaborative with the ability to develop strong working relationships across a diverse and fast-growing organisation
  • Conscientious with good attention to detail and accuracy
  • Strong commitment to excellence with a focus on quality output
  • Ability to prioritise and manage multiple projects simultaneously
  • High levels of drive, energy and tenacity.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

Please note should you be successful you will be required to attend an interview via video link with the hiring manager within 1 week of the closing date.

Head of Operations

BES Utilities has a great opportunity for a forward-thinking and driven Head of Operations to join our growing team here at BES Utilities in Fleetwood, Blackpool.

Reporting to the senior stakeholders, the ideal candidate will be instrumental to developing the business’ interests over the longer term. This role will drive the management of the operations including Registration and Loss, Smart, Metering, Billing and Settlements to ensure the business is delivering an enhanced customer experience to its customers, and that necessary changes, performance management and compliance are embedded for an efficient operation

The successful candidate will drive progress with the implementation of project plans focusing on delivering to time, cost and quality and will constructively hold to account owners of deliverables within these plans, escalating where necessary to achieve these objectives.

Position Type: Full-time Permanent
Location: 
Fylde Coast
Grade/Salary Range: Competitive

Apply Now

Role and Responsibilities (but not limited to):

  • Manage relationships with third parties including industry and acquisition partners
  • Lead Smart rollout delivery plan
  • Lead the Operational delivery of Faster switching programme
  • Working closely with our Learning & Development team, create content for delivery of ongoing training
  • Lead, coordinate and deliver system upgrades and industry changes
  • Create a culture of continuous improvement via engagement and quality checking
  • Lead multiple teams to exceed KPIs
  • Create and implement business strategies to improve billing revenue
  • Lead, develop, motivate and coach team managers, enabling them to reach their potential
  • Support business initiatives and process changes through effective leadership and communication
  • Produce Monthly reports for Operations Director
  • Analyse processes to asses customer impact and present proposals for business improvement to key stakeholders. Liaise with the Management Team and IT development team to deliver projects to better the customer experience and efficiency of the team
  • Strengthen reporting and build on the relationship between BES Utilities and key strategic partners
  • Support business initiatives and process changes through effective leadership and communication
  • Presenting monthly and quarterly board packs to senior stakeholders where needed

Candidate Requirements / Competencies:

  • Relevant management and industry experience
  • Exceptional leadership and organisational skills
  • Experience of introducing new working practices
  • Experience of change management
  • Excellent communicator with the ability to present complex ideas and concepts to a variety of stakeholders
  • Excellent interpersonal, problem solving and prioritisation skills and professionalism
  • Outstanding written and verbal communication
  • Previous experience within project development and management
  • Strong decision-making skills
  • Extensive experience in coaching and mentoring

Be part of our future

Apply today!

Regulatory Affairs Analyst

We have a new and exciting role available here at BES Utilities for a driven and determined Regulatory Affairs Analyst predominantly based within our offices in Fleetwood, Lancashire.

Working across BES Utilities and the wider group of businesses to support the Head of External Affairs with management of key external stakeholder relationships including Ofgem, Government and Elexon. You will coordinate the preparation and submission of regulatory information requests, with attendance at meetings where required and supporting internal projects to ensure change is managed in a compliant way.

Due to some travel needed between sites, you will require a full, valid UK driving licence and access to a suitable vehicle.

Position Type: Full-time Permanent
Location: 
Fylde Coast
Grade/Salary Range: Competitive

Apply Now

Roles and Responsibilities (but not limited to):

  • Liaising with relevant internal stakeholders coordinate timely and accurate responses to regulatory and other information requests and regular submissions, including but not limited to complaint handling, smart metering, theft and GSoP
  • Coordinating responses to industry consultations, liaising with key departments to ensure the company’s voice is heard and that the business is well-prepared for forthcoming change
  • Representing the business at external meetings, including with trade associations (ICoSS and Energy UK) and regulators/government
  • Act as point of contact on key industry change programmes such as Ofgem’s switching programme and micro-business market review
  • Maintain regulatory risk register, liaising regularly with Operations and other departments to manage risk
  • Supporting the management team by preparing and circulating MI for internal purposes, including complaint handling and GSoP
  • Completing and circulating high quality root cause analysis of relevant high profile/high value complaints or other relevant issues as required
  • Supporting the business with queries relating to regulation and compliance, including assisting as required with projects and initiatives
  • Take responsibility for Regulatory Affairs & Compliance department in the absence of the Head of Department, acting as contact point for senior management and others
  • Attention to detail and high quality written and numerical skills are essential to this role

 Knowledge and Skills:

  • A close attention to detail, with high quality analytical skills
  • High quality communication skills, both written and verbal
  • Confident engaging with colleagues at all levels of the organisation, as well as external stakeholders such as Ofgem and Government
  • Responsible with the ability to handle confidential information with discretion
  • An organised self-starter with the ability to manage a variety of ongoing projects, managing own time effectively.

Apply now!

Join the team

Note to recruitment agencies
We hire the majority of our talent directly by our resourcing team or via referrals. On occasion, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List. Speculative CVs sent by other agents or outside of the agreed process will not be accepted and no recruitment fee will be applicable.

Speak to our Team

If you have further queries relating to any of the above roles or would like to discuss them in more detail please complete the following form and a member of our Recruitment Team will get back to you. Also, if you’re looking for a change in direction we’d like to hear from you for future consideration, please feel free to send you CV which we will keep on file for exciting roles that fit your skill-set.

Note to recruitment agencies
We hire the majority of our talent directly by our resourcing team or via referrals. On occasion, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List. Speculative CVs sent by other agents or outside of the agreed process will not be accepted and no recruitment fee will be applicable.

Our Recruitment Team

Here at BES Utilities, we pride ourselves on being the best in the way we recruit our new members of staff.

If you’re looking for progression and growth within your career in an exciting and diverse group of businesses, then we are for you!

We are always looking for exciting talent that has the core values we are looking for, so don’t be afraid to get in contact with me and the recruitment team to discuss your future!

Jamie Sykes
Group Recruitment Manager

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