Careers at BES

We’re passionately committed to developing our existing, talented employees and we’re delighted that over 70% of our Operations Leadership Team joined the business in entry-level roles.

We provide our valued employees with careers, not just jobs.

Here at BES, we pride ourselves on hiring people who are experts in their field. If you want to join us, we’ll give you the support to build your career and boost your skills. We need all types of people because we believe that diversity drives results.

I've moved departments, moved through the ranks; meaning I've worked at every level within BES, to this day where I've become Operations Director

Mike Hale | Operations Director

BES is fast-paced, which is great. It's always challenging with lots of opportunities which I've not really felt in other places that I've worked.

Sarah Edwardson | Customer Excellence Manager

Who are BES?

Formed almost twenty years ago, BES is one of the UK’s first truly independent energy suppliers, and we still have the same passion for providing businesses and organisations with innovative energy products that meet their individual business needs.

We’re dedicated to delivering our customers with a first star level of service, and we continue to invest heavily in our people, processes, and systems to ensure we constantly develop our product offering and customer engagement.  

To help us achieve our goals, we need talent from a diverse range of backgrounds, including IT and software development, customer services and administration, through to finance, HR and quality assurance – to name just a few! 

If you are dedicated and forward-thinking, with a passion for results, we’d love to hear from you.

BES Utilities is part of a wider group of well-established companies under common ownership, including:

Our Current Vacancies

Our current vacancies can be seen below, just click on the ‘Read more details’ to find out more information. If you have further queries or would like to discuss the role in more detail please contact our recruitment team.

Operations Analyst

An exciting opportunity has arisen within BES Utilities for an experienced Operations Analyst to join our dynamic team based in Trafford Park, Manchester.

With a headcount of 850+ within the group and brand-new state of the art Manchester head offices, we are looking for driven candidates that want to grow within an established business.

Experience within the sector would be preferable but not essential.

Position Type: Full-time Permanent
Location: 
Manchester
Grade/Salary Range: Competitive

An exciting opportunity has arisen within BES Utilities for an experienced Operations Analyst to join our dynamic team based in Trafford Park, Manchester.

With a headcount of 850+ within the group and brand-new state of the art Manchester head offices, we are looking for driven candidates that want to grow within an established business.

Experience within the sector would be preferable but not essential.

Role and Responsibilities (but not limited to):

  • Working as a member of the Metering Team, you will be responsible for;
  • Taking ownership, investigating and resolving customer and industry issues
  • Analysing and maintaining the accuracy of customer data within the industry
  • Ensuring all tasks are completed with speed and accuracy
  • Contacting customers to obtain information in order to resolve their enquiries, and keep them updated
  • Dealing with industry data & flows alongside metering/department queries
  • Reviewing processes and recommending improvements
  • Contributing to business growth and revenue generation via improving billing accuracy
  • Updating full suite of MS Office software with accurate information

Key Experience Required:

  • Proven numerical and analytical skills to a high standard
  • Strong administration skills
  • Microsoft Office
  • A high level of confidentiality
  • Strong communication skills, both written and verbal
  • Flexibility and willingness to learn
  • Enjoy working with people
  • Ability to work as part of a team
  • Ability to work accurately, with attention to detail

Competencies & Behaviours:

  • Committed to professional development
  • Attention to detail
  • Driven by a desire to make improvements
  • Passionate about customer experience
  • Able to work in fast pace environment

As well as a competitive salary we also offer exciting career prospects, free on-site parking, company events and social working hours.

Be part of our future!

If you would love to join us as our new Operations Analyst, we encourage you to find out more.

Apply now!

Head of Collections

We have an exciting role available here at BES Utilities for a forward-thinking and strategic Head of Collections predominantly based within our office in Trafford Park, Manchester.

Reporting to the Operations Director, the successful candidate will be responsible for the day to day running of the department in driving change, leading projects and the delivery of new initiatives. Our large in-house Collections department comes with its challenges as well as plenty of opportunity.

Position Type: Full-time Permanent
Location: 
Manchester
Grade/Salary Range: £60,0000 – £80,000

We have an exciting role available here at BES Utilities for a forward-thinking and strategic Head of Collections predominantly based within our office in Trafford Park, Manchester.

Reporting to the Operations Director, the successful candidate will be responsible for the day to day running of the department in driving change, leading projects and the delivery of new initiatives. Our large in-house Collections department comes with its challenges as well as plenty of opportunity.

This role gives great scope for someone to join the department and make a big difference.

There will be some travel required to our head offices on the Fylde Coast when required.

Roles and Responsibilities (but not limited to):

  • Responsible for the day to day performance and running of our in-house collection team, strategy execution and processes adopted by BES Utilities to manage cases in arrears
  • Design and implement the appropriate strategies to mitigate losses whilst delivering fair and appropriate customer outcomes. Proactively review the effectiveness of those strategies, making recommendations for improvement which will benefit the BES Utilities and its customers on a continuous basis
  • Work closely with our finance and billing teams to forecast ahead and agree billing and collections targets for the various monthly billing runs and subsequent collects
  • Manage the relationship with our external partners and internal legal teams to progress aged debt in the most appropriate manner for the business and our customers
  • To comply with the requirements of the regulatory regime which we operate within, ensuring the necessary documentation detailing strategies, policies and processes is maintained and updated
  • Ensure conduct risks are identified and mitigated through the strategies and processes adopted, including the management of vulnerable customers
  • To ensure compliance and delivery of all SLA’s / Performance Standards, addressing issues and escalating where necessary
  • Analysis and reporting of KPI’s to assess performance, in turn presenting findings to senior stakeholder’s along with ideas and suggestions which will improve processes and strategies
  • Support with internal and external audits

Knowledge and Skills:

  • Extensive experience of end to end Collections and Recoveries strategy, processes and regulation relating to outstanding debts at all levels
  • Strong Experience in High Debt litigation
  • Extensive experience in dealing with third party debt collections agencies
  • Extensive experience and proven track record of ability to build productive and effective relationships
  • Ideally a minimum of 10 years’ background of operating and managing within an Operational or Credit Risk environment
  • Preferably educated to Degree Level and ideally supported by a professional qualification
  • Full understanding of regulatory guidance and requirements relating to arrears management
  • Computer literate (good knowledge of MS Office suite – Excel, Word, Power-Point) and able to build structured reports, including spreadsheet analysis
  • Exposure to internal / external audits in a financial services environment
  • Ability to lead a team; setting and tracking delivery against clear and measurable objectives
  • The ability to communicate effectively at a senior level, with strong interpersonal and influencing skills
  • Collaborative with the ability to develop strong working relationships across a diverse and fast-growing organisation
  • Conscientious with good attention to detail and accuracy
  • Strong commitment to excellence with a focus on quality output
  • Ability to prioritise and manage multiple projects simultaneously
  • High levels of drive, energy and tenacity.

As well as a competitive salary we also offer exciting career prospects, free on-site parking, company events and social working hours.

Be part of our future!

If you would love to join us as our new Head of Collections, we encourage you to find out more.

Apply today!

Internal Recruiter

An exciting opportunity has arisen at BES Utilities for an experienced Internal Recruiter to join our dynamic team based in Trafford Park, Manchester.

As our Internal Recruiter, you will work with our Recruitment Manager identifying the hiring needs of the company and ensure that the company provides a positive employee experience and develops a sound employer brand. We are looking for an individual with strong hands on recruitment skills as well as experience with people and process management.

Position Type: Full-time Permanent
Location: 
Manchester
Grade/Salary Range: Competitive

Apply Now

Role and Responsibilities:

  •  Working with key stakeholders across the group you will identify the recruitment needs making sure that we appoint the right candidate, the first time
  • Develop innovative ways to attract talent to the group, sourcing candidates through multiple channels including, social networking, multimedia advertising, recruitment events, job boards, CV mining.
  • Develop emerging talent pipelines for apprentices, graduate recruits, interims and placement schemes
  • Working on your own initiative constantly reviewing and improving the current framework
  • Working with departments across the business you will support with instilling a strong ‘employer brand’ to back all campaigns
  • You will recruit proactively and reactively ensuring that you are able to transition from managing high volume to more complex campaigns
  • Using your analytical skills, you will ensure records are maintained produce monthly and quarterly reports
  • Screening candidates, arranging, and attending interviews where necessary
  • Creating and updating job specifications and job descriptions
  • Maintaining and providing constructive interview feedback
  • You will work proactively to conduct regular benchmarking exercises on external markets and analysis on competitors
  • Ensuring that employment regulations are complied with and best practice maintained.
  • Actively contribute to HR project work and other duties as deemed appropriate

 Knowledge

  •  Previous experience of successful delivery as a recruitment consultant in agency or in-house environment
  • Proven track record of being involved with influencing stakeholders and experience of managing a high volume and niche recruitment campaigns
  • The ability to understand the business, brand, industry and recruitment market, designing and advising on appropriate attraction solutions, assessment models and hiring methods
  • Experience of using a variety of media for candidate generation (Headhunting Social Media, Talent Pools and Job Boards)
  • Confident in building and managing internal and external relationships with key stakeholders
  • Experience of managing and implementing an applicant tracking system (ATS)
  • Ability to work under pressure, exceeding KPIs within a fast-paced environment
  • Multi-site recruitment experience would be advantageous but not essential
  • Experience in employer branding offering through various means
  • Ability to plan and organise workload, with accurate attention to detail
  • Proficient use of Microsoft office packages, specifically Word, PowerPoint and Excel
  • Excellent communicator and influencer
  • Demonstrates a passion for recruitment
  • Driven towards achieving results and drives a positive impact for the business

Skills

  • Excellent people skills
  • Ability to work on your own initiative
  • Excellent organisational skills
  • Strong analytical skills
  • High level of professionalism
  • Ability to work to tight deadlines
  • Ability to manage high-volume entry-level roles
  • Excellent attention to detail

 Qualifications and Education Requirements

  • Experience in a similar contact centre recruitment role
  • Strong academic background

Be part of our future!

If you would love to join us as our new Internal Recruiter, we encourage you to find out more!

Apply today!

Customer Services Apprentice

Are you currently considering where to start your career and would like a fun, team environment with excellent progression available to match the hard work you put in?

We have a fantastic opportunity for a Customer Service Apprentice based in our offices in Fleetwood, Blackpool.

We are looking for an enthusiastic, organised and quick learner to join the dynamic team at BES Utilities for a long-term career with us!

The Customer Service Apprentice will be developing their customer contact skills with us to provide support to the Customer Services department in delivering a high quality, customer-focused service.

Position Type: Full-time Permanent
Location: 
Fylde Coast
Grade/Salary Range: Competitive

Apply Now

Our Company

BES Utilities are a UK based, independently owned group of companies, comprising of Business Energy Solutions Ltd and BES Commercial Electricity Ltd. With offices manned by local employees based in Fleetwood, Lancashire, BES Utilities aims to provide first rate utility services to businesses across the United Kingdom.

We care about customer service and at BES our customers come first. We aim to deliver gold plated service and resolve customer queries and/ or complaints at first point of contact. Our contact centres can be contacted at any time during business hours from 0830 to 1730 each Monday to Friday.

We have around 850+ members of staff and proud to be apart of a diverse group of businesses that are based on the Fylde Coast, Manchester and South Africa.

Main Responsibilities (but are not limited to):

  • Provide various administrative support across the operations teams, including checking relevant in-boxes, filing, message-taking, sorting and distributing
  • Working on our main reception desk and meet & greet our visitors at BES with professionalism and communicate effectively with the relevant department
  • Carry out mail merge exercises and prepare welcome packs
  • Effectively use Microsoft office applications, including Word and Excel
  • Schedule meeting rooms using the meeting room system
  • Management and replenishment of the onsite vending machines
  • Carry out regular stock takes
  • Assist the teams at BES and provide support as required
  • Sort & distribute post
  • Order and distribute stationary
  • Assist on the dialler system to external customers.

Training and Development

You will be guided in your learning journey, helping develop your skills and industry knowledge. The company has successfully grown its work force through the Apprenticeship Scheme. Due to the nature of the apprenticeship full training and support will be provided over the 14-month course with the opportunity to further your career within the company afterwards.

Requirement to be considered

  • Minimum 5 GCSE’s (Grades 4 – 9) including Maths and English being essential
  • As this is an apprenticeship no previous experience is required, however you will need to meet certain criteria in order to be eligible for the role
  • Whether you have recently left school or college and are looking for your first step on the career ladder or even an alternative to further education an apprenticeship offers an excellent career path
  • Previous experience in a sales / office / telephone-based role would be advantageous but not essential.

What you need to do now

If you’re interested in this role, please apply now with an up to date copy of your CV and a cover letter providing full details of why you feel you would be suited to this role to:

recruitment@besgrp.co.uk

The closing date will be 23rd June 2021’.

Shortlisted applicants will be invited to an Assessment Day on 30th June 2021’.

Be part of our future!

If you would love to join us as our new Customer Service Apprentice, we encourage you to find out more.

Apply today!

HR Apprentice

Are you currently considering where to start your career and would like a fun, team environment with excellent progression available to match the hard work you put in?

We have a fantastic opportunity for an HR Apprentice to join an established and experienced team of HR professionals based in Fleetwood, Blackpool.

We are looking for a forward-thinking and ambitious person with a passion for HR to join BES Utilities for a long-term career with us!

The HR Apprentice will be developing their human resources skills with us to provide support to the wider Group HR Team in delivering a high quality, customer-focused service.

If you have recently left college and are looking for your first step on the career ladder or even an alternative to further education an apprenticeship offers an excellent career path.

Position Type: Full-time Permanent
Location: 
Fylde Coast
Grade/Salary Range: Competitive

Apply Now

Our Company

BES Utilities are a UK based, independently owned group of companies, comprising of Business Energy Solutions Ltd and BES Commercial Electricity Ltd. With offices manned by local employees based in Fleetwood, Lancashire, BES Utilities aims to provide first rate utility services to businesses across the United Kingdom.

We care about customer service and at BES our customers come first. We aim to deliver gold plated service and resolve customer queries and/ or complaints at first point of contact. Our contact centres can be contacted at any time during business hours from 0830 to 1730 each Monday to Friday.

We have around 850+ members of staff and proud to be apart of a diverse group of businesses that are based on the Fylde Coast, Manchester and South Africa.

Main Responsibilities (but are not limited to):

  • Be the first point of contact for all HR related queries; verbally or in-person.
  • Assist in the administration of HR related documentation, such as letters, contracts of employment, leavers’ and pension information.
  • Update the relevant HR database to ensure the data is accurate and complies with relevant legislation including payroll data and contact information.
  • Assist the HR Officer with daily absence reporting for the group of businesses.
  • Assist in the on-boarding process of new employees.
  • Process joiner and leavers, issue ID cards, references request’s and keep trackers up to date.
  • Take minutes and record meetings where appropriate.
  • Assist in the collation of data for HR reports and management information.
  • Support the HR team in all areas as and when requested.
  • Any other duties within reasonable request.

Training and Development:

You will be guided in your learning journey, helping develop your skills and industry knowledge. The company has successfully grown its work force through the Apprenticeship Scheme. Due to the nature of the apprenticeship full training and support will be provided over the apprenticeship course with the opportunity to further your career within the company afterwards.

Requirement to be considered:

  • Minimum 5 GCSE’s (Grades 4 – 9) including Maths and English being essential
  • Willingness to work towards CIPD Level 3
  • Previous experience in an office / telephone-based environment would be advantageous but not essential
  • Excellent communication skills for liaising with customers and other teams within the department
  • Experience of Microsoft Office is essential
  • A high level of confidentiality and integrity
  • Well-developed interpersonal skills and a ‘can do’ attitude
  • Ability to prioritise workload and work on own initiative
  • Attention to detail.

What you need to do now

If you’re interested in this role, please apply now with an up to date copy of your CV and a cover letter providing full details of why you feel you would be suited to this role to:

Recruitment@besgrp.co.uk

The closing date will be 23rd June 2021’.

Shortlisted applicants will be invited to an Assessment Day on 30th June 2021’.

Be part of our future!

If you would love to join us as our new HR Apprentice, we encourage you to find out more.

Apply today!

Customer Excellence Executive

Do you have excellent customer service skills? Do you have a strong eye for detail and the tenacity to solve problems?

We are searching for confident and driven individual to join our newly formed Customer Experience team based in our freshly renovated offices in Manchester, on the edge of Salford Quays.

You will use your analytical mindset and your ability to use data to help identify patterns and trends based around why our customers are no longer working with us.

Position Type: Full-time Permanent
Location: 
Manchester
Grade/Salary Range: Competitive

Apply Now

Main Responsibilities (but are not limited to):

  • Contact customers who have recently left BES Utilities to fact find and identify why they are now with another provider
  • Gather as much information as possible from the customer to help establish what we did wrong and how we can make improvements for all existing and future customers
  • Analyse data to identify patterns and trends with where our customers are going and why i.e. moving to another provider, due to cost, poor customer service etc
  • Compile data and findings to report back to stakeholders to establish ways we can improve our retention rate
  • Listen to calls from sales agents to gather information following on from customer feedback
  • Analyse the sales techniques across the Group and identify areas for improvement.
  • Provide feedback and information on any repeat issues to help identify any training issues that need to be addressed

Knowledge & Skills:

  • Previous experience in customer service, investigations or escalations role is essential for this position
  • Experience in effective questioning and objection handling
  • Excellent communication and listening skills
  • Strong telephone manner
  • Patience and tenacity for problem solving
  • IT Literate with experience of working with sensitive information
  • Experience working within a face paced environment

Competencies & Behaviours:

  • Self-starter and able to identify & develop solutions
  • Committed to professional development
  • Driven by a desire to make improvements
  • Experience of working in a fast-paced environment
  • Able to work on own initiative
  • Logical and methodical approach to problem solving
  • Able to work autonomously as well as part of team
  • Ability to communicate with other departments

As well as a great salary we also offer exciting career prospects, free on-site parking, company events and social working hours.

 Be part of our future!

If you would love to join us as our new Customer Excellence Executive, we encourage you to find out more.

Apply today!

Join the team

Note to recruitment agencies
We hire the majority of our talent directly by our resourcing team or via referrals. On occasion, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List. Speculative CVs sent by other agents or outside of the agreed process will not be accepted and no recruitment fee will be applicable.

Speak to our Team

If you have further queries relating to any of the above roles or would like to discuss them in more detail please complete the following form and a member of our Recruitment Team will get back to you. Also, if you’re looking for a change in direction we’d like to hear from you for future consideration, please feel free to send you CV which we will keep on file for exciting roles that fit your skill-set.

Note to recruitment agencies
We hire the majority of our talent directly by our resourcing team or via referrals. On occasion, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List. Speculative CVs sent by other agents or outside of the agreed process will not be accepted and no recruitment fee will be applicable.

Our Recruitment Team

Here at BES Utilities, we pride ourselves on being the best in the way we recruit our new members of staff.

If you’re looking for progression and growth within your career in an exciting and diverse group of businesses, then we are for you!

We are always looking for exciting talent that has the core values we are looking for, so don’t be afraid to get in contact with me and the recruitment team to discuss your future!

Jamie Sykes
Group Recruitment Manager

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