Careers at BES

BES Utilities values it employees and places them at the heart of the company

Head of Collections

We have an exciting role available here at BES Utilities for an established and forward-thinking Head of Collections based within our Fylde Coast offices.

Reporting to the Operations Director, the successful candidate will be responsible for the day to day running of around 25 employees, driving change, leading projects and the delivery of new initiatives. Our large in-house Collections department comes with challenges as well as plenty of opportunities.

This role gives great scope for someone to join the department and make a big difference.

Position Type: Full-time Permanent
Location: 
Fylde Coast
Grade/Salary Range: Competitive

 

Roles and Responsibilities (but not limited to):

  • Responsible for the day to day performance and running of our in-house collection team, strategy execution and processes adopted by BES Utilities to manage cases in arrears
  • Design and implement the appropriate strategies to mitigate losses whilst delivering fair and appropriate customer outcomes. Proactively review the effectiveness of those strategies, making recommendations for improvement which will benefit the BES Utilities and its customers on a continuous basis
  • Work closely with our finance and billing teams to forecast ahead and agree billing and collections targets for the various monthly billing runs and subsequent collects.
  • Manage the relationship with our external partners and internal legal teams to progress aged debt in the most appropriate manner for the business and our customers.
  • To comply with the requirements of the regulatory regime which we operate within, ensuring the necessary documentation detailing strategies, policies and processes is maintained and updated
  • Ensure conduct risks are identified and mitigated through the strategies and processes adopted, including the management of vulnerable customers
  • To ensure compliance and delivery of all SLA’s / Performance Standards, addressing issues and escalating where necessary
  • Analysis and reporting of KPI’s to assess performance, in turn presenting findings to senior stakeholder’s along with ideas and suggestions which will improve processes and strategies
  • Support with internal and external audits

Knowledge and Skills:

  • Extensive experience of end to end Collections and Recoveries strategy, processes and regulation relating to outstanding debts at all levels
  • Extensive experience and proven track record of ability to build productive and effective relationships
  • Ideally a minimum of 10 years’ background of operating and managing within an Operational or Credit Risk environment
  • Preferably educated to Degree Level and ideally supported by a professional qualification
  • Full understanding of regulatory guidance and requirements relating to arrears management
  • Computer literate (good knowledge of MS Office suite – Excel, Word, Power-Point) and able to build structured reports, including spreadsheet analysis.
  • Exposure to internal / external audits in a financial services environment.
  • Ability to lead a team; setting and tracking delivery against clear and measurable objectives.
  • The ability to communicate effectively at a senior level, with strong interpersonal and influencing skills
  • Collaborative with the ability to develop strong working relationships across a diverse and fast-growing organisation.
  • Conscientious with good attention to detail and accuracy.
  • Strong commitment to excellence with a focus on quality output.
  • Ability to prioritise and manage multiple projects simultaneously
  • High levels of drive, energy and tenacity.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

Please note should you be successful you will be required to attend an interview via video link with the hiring manager within one week of the closing date.

Financial Accountant 

The Financial Accountant is a key role within the Finance team, with direct responsibility for accounting and reporting of the BES & BESM business and providing support to the wider group functions of the team.

This is the lead finance role for a £100m turnover trading organisation, covering all aspects of financial management and hence provides significant scope for skills/role development.

Position Type: Full-time Permanent
Location: 
Fylde Coast
Grade/Salary Range: Competitive

 

Role and Responsibilities

  • Ownership of the month end process, including preparation of management accounts, balance sheet reconciliations and control, and detailed variance analysis on customer numbers, consumption volumes, price and cost variation, and Opex.
  • Production of monthly financial performance reports for executive review and for monthly Board reporting.
  • Bank and cash management, including short-term and long-range cash forecasting and balance optimisation.
  • Preparation of the year-end audit files and key point of contact for external auditors.
  • Preparation of VAT / CT tax returns / coordinate with Group tax advisers.
  • Responsibility for intra-group cost allocations, pricing, and transfers.
  • Support the continuing professional development of other junior members of the Group finance team.
  • Provide financial support / modelling / analysis to the Commercial team on the financial performance of the energy portfolio:
  • Customer numbers & demand modelling
  • Hedging strategy, reporting, & performance
  • Financial analysis of Costing / Pricing / Margin strategy
  • Evaluation of opportunities / new channels / portfolio optimisation

Knowledge and skills

  • Highly developed understanding of financial/management accounting practices.
  • Utilities / Financial Services / Regulated market sector awareness.
  • Advanced Excel / MS office ability
  • Competency with SAGE or similar financial accounting software
  • Experience in billing systems / CRM data interrogation highly advantageous

Qualifications and Education Requirements

  • Qualified CIMA/ACCA/ACA
  • Minimum 5 years‘experience in a finance role
  • Degree educated / strong academic background

Competencies & Behaviours

  • Self-starter and able to identify & develop solutions
  • Committed to professional development
  • Able to explain and interpret complex financial information
  • Attention to detail
  • Driven by a desire to make improvements
  • Passionate about customer experience
  • Able to work in a fast paced environment

HR Advisor 

We have an exciting role available for a driven HR Advisor to join a busy and diverse team within our offices in Fleetwood, Blackpool.

The HR Advisor position is a key role within the group Human Resources department. Within this position you will have direct responsibility for providing first line HR Support for Line Managers and dealing with a variety of queries throughout the company.

Position Type: Full-time Permanent
Location: 
Fylde Coast
Grade/Salary Range: Competitive

 

Roles and Responsibilities (but not limited to):

  • To provide a pro-active HR service which meets regularly with managers and directors to ensure they receive appropriate advice, guidance and coaching on key HR issues
  • To provide managers and staff with clear, professional expertise and advice which supports the achievement of the organisation’s objectives and embraces best practice, innovation, continuous improvement and meets regulatory and legislative requirements
  • To contribute to effective internal communication tools ensuring all employees are informed of new developments, initiatives and changes
  • To ensure the development, accuracy and appropriateness of information systems, both manually and computer based, ensuring proper controls are in place to minimise risks
  • To support the development of HR policies and practices which support business plans

Knowledge and Skills:

  • Understanding HR processes, flows and policies.
  • Knowledge of the following areas; Recruitment, Employee Relations
  • Well-developed interpersonal skills and ability to communicate effectively both verbally and in writing
  • Ability to prioritise workload and work on own initiative as well as being able to work seamlessly within a team

Qualifications and Education

  • CIPD Level 5 Qualified or working towards
  • Extensive experience within a HR role and environment
  • Excellent understanding of people management and techniques
  • Experience in dealing with complex queries in a timely manner
  • Excellent time management to meet deadlines and have the ability to work under pressure
  • Strong Microsoft Office skills 

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

Please note if successful you will be required to attend an interview with the hiring manager within 1 week of the closing date.

If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

BI Developer 

We have an exciting role here at BES Utilities for a BI Developer based at our new offices in Trafford, Manchester or Blackpool.

Working in a development team you will provide business intelligence solutions to our internal operations teams. You will help deliver successful business outcomes utilising the Microsoft BI stack including SQL Server, SSIS, SSRS, SSAS and Power BI.

Position Type: Full-time Permanent
Location: Manchester/Blackpool
Grade/Salary Range: Competitive

 

Role and Responsibilities (but not limited to):

  • Work with the business analysts to interpret business / information requirements from users and translate to technical solutions – from data warehouse to Analysis Services tabular data models
  • Maintain and support the existing reporting infrastructure
  • Maintain and support the existing SSIS packages
  • Design and develop new reports and dashboards using SSRS and Power BI
  • Design and develop new ETL solutions using SSIS
  • Developing solutions in Visual Studio for SSIS, SSRS and SSAS
  • Contribute to the Business Intelligence Strategy and Roadmap

Experience:

To be successful in the role you will have experience of;

  • Microsoft SQL Server 2008-2019
  • Microsoft SQL Server Integration Services
  • Microsoft SQL Server Reporting Services
  • Microsoft SQL Server Analysis Services
  • In-depth understanding of ELT/ETL processes
  • Experience of Analysis Services data model development (Tabular)
  • Proficient with DAX
  • Experience of Power BI report and dashboard development and data visualisation (preferred)
  • Skills and ability to produce clear technical reference materials
  • Experience of gathering reporting requirements from stakeholder

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

Please note if successful you will be required to attend an interview with the hiring manager within 1 week of the closing date.

If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

IT Infrastructure Cloud Engineer

Are you an experienced IT Infrastructure Cloud Engineer looking for a new challenge?

Have you got a proven background in Windows Server and Microsoft 365 administration?

Are you skilled in Remote Desktop Services?

If you are looking for a new challenge, our IT team are looking for an IT Infrastructure Cloud Engineer to join the IT team based in Manchester.

BES Utilities has several data centres distributed across our UK locations running on modern Server & Network architecture with around 800 users. Currently, a mixture of on premise and Cloud based services support the business functions in the UK and South Africa.

We are a leading supplier of energy products to businesses in the UK with ambitious plans for the future, there hasn’t been a more exciting time to join us.

Join us as an IT Infrastructure Cloud Engineer and you can be a part of the aspiring team that brings BES Utilities to life.

Position Type: Full-time Permanent
Location: Manchester
Grade/Salary Range: Competitive

 

Purpose of the role:

As an IT Infrastructure Cloud Engineer you will work on projects designed to improve the underlying technologies and platforms, which host the various IT Services delivered to the business.

You will be tasked to help the design and implementation of new or existing IT infrastructure services working closely with the Service Desk and Operations team to ensure a smooth transition.

Key responsibilities (but not limited to):

  • Being the operational technical lead for Infrastructure cloud-based Azure services
  • Participate in Service Design sessions where technical requirements are captured and documented by the IT Infrastructure Team
  • Provide insight and guidance on Azure services, Microsoft 365 and Windows Server administration
  • Design and implement the monitoring of our technology stack in the cloud and on premise
  • Develop high quality support documentation and keep up to date with industry trends
  • Work closely with the Operations team to fine tune system monitoring for critical systems

What we are looking for:

  • Experience of implementing Azure services, such as AAD, SSO, WVD, Intune and Conditional Access
  • Proven background in Windows Server administration – 2012, 2016 , 2019
  • Experience in Microsoft 365 administration, including Teams, Exchange, Sharepoint and Onedrive
  • Proficient in PowerShell
  • Skilled in Remote Desktop Services

Essential:

  • A Batchelor’s Degree in a Computer Science related field
  • Azure Stack Experience

Desirable:

  • Configuration and Management experience with Switches and Routers
  • A knowledge of SDN and SDP

Operations Analyst 

An exciting opportunity has arisen within BES Utilities for an experienced Operations Analyst to join our dynamic team based in Trafford Park, Manchester.

With a headcount of 850+ within the group and brand-new state of the art Manchester head offices, we are looking for driven candidates that want to grow within an established business.

Experience within the sector would be preferable but not essential.

Position Type: Full-time Permanent
Location: 
Manchester
Grade/Salary Range: Competitive

 

Role and Responsibilities (but not limited to)

  • Working as a member of the Metering Team, you will be responsible for;
  • Taking ownership, investigating and resolving customer and industry issues
  • Analysing and maintaining the accuracy of customer data within the industry
  • Ensuring all tasks are completed with speed and accuracy
  • Contacting customers to obtain information in order to resolve their enquiries, and keep them updated
  • Dealing with industry data & flows alongside metering/department queries
  • Reviewing processes and recommending improvements
  • Contributing to business growth and revenue generation via improving billing accuracy
  • Updating full suite of MS Office software with accurate information

 Key Experience Required

  • Proven numerical and analytical skills to a high standard
  • Strong administration skills
  • Microsoft Office
  • A high level of confidentiality
  • Strong communication skills, both written and verbal
  • Flexibility and willingness to learn
  • Enjoy working with people
  • Ability to work as part of a team
  • Ability to work accurately, with attention to detail

Competencies & Behaviours

  • Committed to professional development
  • Attention to detail
  • Driven by a desire to make improvements
  • Passionate about customer experience
  • Able to work in fast pace environment

Customer Experience Executives

Do you have excellent customer service skills? Do you have a strong eye for detail and the tenacity to solve problems?

We are searching for confident and driven individuals to join our newly formed Customer Experience team based in our freshly renovated offices in Manchester, on the edge of Salford Quays.

Position Type: Full-time Permanent
Location: 
Manchester
Grade/Salary Range: Competitive

 

You will use your analytical mindset and your ability to use data to help identify patterns and trends based around why our customers are no longer working with us.

As a Customer Experience Executive your key responsibilities will include (but won’t be limited to);

  • Contact customers who have recently left BES Utilities to fact find and identify why they are now with another provider
  • Gather as much information as possible from the customer to help establish what we did wrong and how we can make improvements for all existing and future customers
  • Analyse data to identify patterns and trends with where our customers are going and why i.e. moving to another provider, due to cost, poor customer service etc
  • Compile data and findings to report back to stakeholders to establish ways we can improve our retention rate
  • Listen to calls from sales agents to gather information following on from customer feedback
  • Analyse the sales techniques across the Group and identify areas for improvement.
  • Provide feedback and information on any repeat issues to help identify any training issues that need to be addressed

What you will need to be successful in this role;

  • Previous experience in customer service, investigations or escalations role is essential for this position
  • Experience in effective questioning and objection handling
  • Excellent communication and listening skills
  • Strong telephone manner
  • Patience and tenacity for problem solving
  • IT Literate with experience of working with sensitive information
  • Experience working within a face paced environment

As well as a great salary we also offer exciting career prospects, free on-site parking, company events and social working hours.

Join the team

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