Careers at BES

We’re passionately committed to developing our existing, talented employees and we’re delighted that over 70% of our Operations Leadership Team joined the business in entry-level roles.

We provide our valued employees with careers, not just jobs.

Here at BES, we pride ourselves on hiring people who are experts in their field. If you want to join us, we’ll give you the support to build your career and boost your skills. We need all types of people because we believe that diversity drives results.

I've moved departments, moved through the ranks; meaning I've worked at every level within BES, to this day where I've become Operations Director

Mike Hale | Operations Director

BES is fast-paced, which is great. It's always challenging with lots of opportunities which I've not really felt in other places that I've worked.

Sarah Edwardson | Customer Excellence Manager

Who are BES?

Formed almost twenty years ago, BES is one of the UK’s first truly independent energy suppliers, and we still have the same passion for providing businesses and organisations with innovative energy products that meet their individual business needs.

We’re dedicated to delivering our customers with a first star level of service, and we continue to invest heavily in our people, processes, and systems to ensure we constantly develop our product offering and customer engagement.  

To help us achieve our goals, we need talent from a diverse range of backgrounds, including IT and software development, customer services and administration, through to finance, HR and quality assurance – to name just a few! 

If you are dedicated and forward-thinking, with a passion for results, we’d love to hear from you.

BES Utilities is part of a wider group of well-established companies under common ownership, including:

Our Current Vacancies

Our current vacancies can be seen below, just click on the ‘Read more details’ to find out more information. If you have further queries or would like to discuss the role in more detail please contact our recruitment team.

Learning & Development Trainer

The Learning & Development Trainers core purpose is to design & deliver training for new and existing staff members to ensure ongoing people development.

The role is to equip employees with the knowledge, practical skills, and motivation to carry out work-related tasks and to help with the ongoing, long-term improvement of employees’ skills, enabling them to fulfill their potential within the organization.

The role is based within our Fleetwood site with some travel to our Manchester office as required. Additionally, this position has key engagement activity with our offshore outsource call center’s training team to ensure they maximize their performance to deliver the highest level of customer experience.

Position Type: Full-time Permanent
Location: 
Fleetwood, Lancashire (travel required)
Grade/Salary Range: £25,000 – £35,000

Apply Now

BES Utilities are a UK-based, independently owned group of companies, comprising of Business Energy Solutions Ltd and BES Commercial Electricity Ltd. With offices manned by local employees based in Fleetwood, Lancashire, BES Utilities aims to provide first-rate utility services to businesses across the United Kingdom.

We care about customer service and at BES our customers come first. We aim to deliver gold-plated service and resolve customer queries and/ or complaints at the first point of contact. Our contact centers can be contacted at any time during business hours from 0830 to 1730 each Monday to Friday.

We have around 850+ members of staff and are proud to be a part of a diverse group of businesses that are based on the Fylde Coast, Manchester, and South Africa.

Key Responsibilities:

  • Ownership of the design & delivery of all training calendar activity within BES Utilities in a range of settings (instructor-led, remote learning, 1-2-1 coaching) including Train-the-Trainer for our outsourced partner and supporting super users in training delivery
  • Design, develop and implement new eLearning courses for departmental and business needs, whilst effectively managing the administration for our LMS platform
  • Effective management of training resources including updating and archiving as required for both workshops and eLearning
  • Work with the wider business key stakeholders to build and maintain a successful onboarding journey for new starters
  • Continuous evaluation of our training courses/materials to ensure the effectiveness of training & development across the business with the main focus on enhancing our customer experience and increasing overall learner skillset
  • As part of Change & Delivery, maintain engagement with the change calendar to ensure all Project training requirements are understood and delivered
  • Working with the senior management team, build and execute the delivery of a management training program
  • Stakeholder engagement providing return on investment analysis for all active training programs & future recommendations
  • Co-ordination and support external training providers with apprenticeship & NVQ work-based qualifications
  • Support L&D Admin with the co-ordination of training events including arranging dates venues, communication, room layout, and resources

Competencies

  • People – Energetic and engaging individual with a passion for Learning & Development; working with people to help them achieve their potential
  • Communication – Strong interpersonal skills, both verbal and written; with a high standard of varied training delivery methods
  • Team Working – Approachable, personable, and can develop good working relationships from a junior level through to senior management
  • Innovative – The ability to learn quickly but more importantly the desire to learn and look for new ways of working to improve performance
  • Time Management – Strong organization skills, including time-management & ability to work on own initiative with minimal supervision

Role Requirements:

Essential

  • 2+ years experience in a training design &/or delivery role
  • Competent IT skills with MS Office, Teams, and LMS platforms
  • English & Maths GCSE Grades A-C

Desirable

  • Training or teaching qualification/accreditation
  • Experience in designing eLearning courses
  • Sales/energy experience
  • Working within Agile project environments

Benefits:

  • 33 days holiday (inclusive of bank holidays)
  • New state of the art offices based in Trafford Park, Manchester
  • On-site parking for all employees
  • Close to public transport (Metro)
  • Employee Recognition Incentives
  • Working hours – Monday to Friday
  • Company events
  • Career progression/promoting within
  • Free tea & coffee

Apply today!

Forecasting Analyst

Here at BES Utilities, we have a new and exciting position available for a forward-thinking and dynamic Forecasting Analyst to join our team based in our Fleetwood offices.

You will be working mainly for our energy supplier, but we have a thriving group of businesses that also include an energy aggregator, a metering supplier, a football club, and a sports and leisure facility.

Position Type: Full-time Permanent
Location: 
Fleetwood, Lancashire & Manchester
Grade/Salary Range: Competitive

Apply Now

The Forecasting Analyst role has responsibility for supporting the forecasting function in delivering best practice for demand forecasting, costing & trading.

Main Responsibilities and Key Result Areas:

  • Set up and maintain automated data processes, e.g. utilising SQL & VBA to refresh daily forecasts
  • Interpret numerical data patterns and identify trends and opportunities for improvement
  • Maintain, improve and develop models to improve forecasting performance
  • Produce and track key performance indicators e.g. MAPE (mean absolute percentage error) of energy forecast
  • Develop and support reporting processes, e.g. daily, weekly & monthly reporting on forecasting accuracy
  • Monitor and audit data quality and work with operations to resolve route cause issues
  • Manipulate, analyse and interpret large data sets relating to energy demand utilising various software packages
  • Create and/or maintain data dashboards, graphs and visualisations to communicate trends to the business leaders.

Competencies:

  • Excellent numerical and analytical skills
  • Knowledge of the data analysis tools – you should be strong in Excel and some experience of SQL is advantageous
  • Knowledge of data modelling, data cleansing and data enrichment techniques is advantageous
  • Ability to use own initiative, but also work as part of a busy team
  • Time management skills
  • Excellent communication skills
  • Professional and reliable outlook to all duties given.

Benefits:

  • 28 days holiday (inclusive of bank holidays)
  • Career development
  • Long Service awards
  • Employee Recognition Incentives
  • Working hours – Monday to Friday  
  • Company events
  • Career progression/promoting within
  • Free tea & coffee
  • Local discounts/benefits

Be part of our future!

If you would love to join us as our new Forecasting Analyst, we encourage you to find out more…

Apply Now

Desktop Support Engineer 

We have an exciting role available for a Desktop Support Engineer to join our team here at BES Utilities in Fleetwood Blackpool.

Working as part of a Global IT Service Assurance team and reporting into IT operations you will be required to provide effective IT support across a range of businesses and technology platforms.

The ideal candidate will possess the necessary IT skills and experience to provide support remotely and face-to-face. You will be a process-orientated technician when dealing with customers, able to categorize, diagnose, troubleshoot, and resolve incidents reported to our Service Desk. 

Position Type: Full-time Permanent
Location: 
Fleetwood, Lancashire 
Grade/Salary Range: £20,000

Apply Now

We have an exciting role available for a Desktop Support Engineer to join our team here at BES Utilities in Fleetwood Blackpool.

Working as part of a Global IT Service Assurance team and reporting into IT operations you will be required to provide effective IT support across a range of businesses and technology platforms.

The ideal candidate will possess the necessary IT skills and experience to provide support remotely and face-to-face. You will be a process-orientated technician when dealing with customers, able to categorize, diagnose, troubleshoot, and resolve incidents reported to our Service Desk. 

Role and Responsibilities (but not limited to):

  • A good IT technical knowledge across multiple technologies including Azure and Office 365
  • Follow processes and procedures to agreed standards of quality, service, and security by managing, monitoring, and updating all tickets within SLA
  • Assist in maintaining the FreshService ticketing system, including updating the asset register
  • Rollout and support a variety of computer equipment including tablets and smartphones
  • Assist other Technical teams with Project work whenever necessary
  • Some out-of-hours work may be required.
  • Assist in maintaining knowledge guides for the support team and end-user guides

Candidate Requirements/Competencies:

  • The ability to work in a fast-paced dynamic environment where priorities can quickly change
  • Good knowledge of desktop support and supporting Windows operating systems
  • Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff both verbally and in writing
  • An ability to prioritize and schedule work is essential, within a high-pressured environment
  • Good customer service experience
  • Good working knowledge of ticketing systems and a good understanding of incident and request management processes
  • Knowledge of IMCD – for user access and desktop installs, moves, changes, and deletions

Candidate Desirables:

  • Relevant IT qualification
  • Experience working with one, some, or all of the following technologies –
    • Mimecast, Forcepoint, Azure, HP or Meraki Switches, Office 365 enterprise suite, Freshservice, LANsweeper
  • Experience working in an ITIL environment

Benefits:

  • 28 days holiday (inclusive of bank holidays)
  • Career development
  • Long Service awards
  • Employee Recognition Incentives
  • Working hours – Monday to Friday  
  • Company events
  • Career progression/promoting within
  • Free tea & coffee
  • Local discounts/benefits

You will require a full, valid UK driving license and access to a suitable vehicle.

Be part of our future

If you would love to join us as our new Desktop Support Engineer, we encourage you to find out more.

Apply Now

Operations Advisor- Manchester

An exciting opportunity has arisen within BES Utilities for an experienced Operations Advisor to join our dynamic team based in Trafford Park, Manchester.

With a headcount of 850+ within the group and brand-new state of the art Manchester head offices, we are looking for driven candidates that want to grow within an established business.

Position Type: Full-time Permanent
Location:
Trafford Park, Manchester 
Grade/Salary Range: £21,000 – £24,000

Apply Now

Role and Responsibilities (but not limited to)

  • Working as a member of the Metering Team, you will be responsible for;
  • Taking ownership, investigating, and resolving customer and industry issues
  • Analyzing and maintaining the accuracy of customer data within the industry
  • Ensuring all tasks are completed with speed and accuracy
  • Contacting customers to obtain information in order to resolve their inquiries, and keep them updated
  • Dealing with industry data & flows alongside metering/department queries
  • Reviewing processes and recommending improvements
  • Contributing to business growth and revenue generation via improving billing accuracy
  • Updating full suite of MS Office software with accurate information 

Key Experience Required:

  • Proven numerical and analytical skills to a high standard
  • Strong administration skills
  • Microsoft Office
  • A high level of confidentiality
  • Strong communication skills, both written and verbal
  • Flexibility and willingness to learn
  • Enjoy working with people
  • Ability to work as part of a team
  • Ability to work accurately, with attention to detail

Competencies & Behaviours:

  • Committed to professional development
  • Attention to detail
  • Driven by a desire to make improvements
  • Passionate about customer experience
  • Able to work in fast pace environment

Benefits:

  • 28 days holiday (inclusive of bank holidays)
  • New state of the art offices based in Trafford Park, Manchester
  • On-site parking for all employees
  • Close to public transport (Metro)
  • Employee Recognition Incentives
  • Working hours – Monday to Friday
  • Company events
  • Career progression/promoting within
  • Free tea & coffee

Be part of our future!

If you would love to join us as our new Operations Advisor, we encourage you to find out more.

Apply Now

Join the team

Note to recruitment agencies
We hire the majority of our talent directly by our resourcing team or via referrals. On occasion, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List. Speculative CVs sent by other agents or outside of the agreed process will not be accepted and no recruitment fee will be applicable.

Speak to our Team

If you have further queries relating to any of the above roles or would like to discuss them in more detail please complete the following form and a member of our Recruitment Team will get back to you. Also, if you’re looking for a change in direction we’d like to hear from you for future consideration, please feel free to send you CV which we will keep on file for exciting roles that fit your skill-set.

Note to recruitment agencies
We hire the majority of our talent directly by our resourcing team or via referrals. On occasion, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List. Speculative CVs sent by other agents or outside of the agreed process will not be accepted and no recruitment fee will be applicable.

Our Recruitment Team

Here at BES Utilities, we pride ourselves on being the best in the way we recruit our new members of staff.

If you’re looking for progression and growth within your career in an exciting and diverse group of businesses, then we are for you!

We are always looking for exciting talent that has the core values we are looking for, so don’t be afraid to get in contact with me and the recruitment team to discuss your future!

Jamie Sykes
Group Recruitment Manager

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