Careers at BES
We’re passionately committed to developing our existing, talented employees and we’re delighted that over 70% of our Operations Leadership Team joined the business in entry-level roles.
We provide our valued employees with careers, not just jobs.
Here at BES, we pride ourselves on hiring people who are experts in their field. If you want to join us, we’ll give you the support to build your career and boost your skills. We need all types of people because we believe that diversity drives results.
I've moved departments, moved through the ranks; meaning I've worked at every level within BES and the wider group, to this day where I've become Operations Director
Who are BES?
Formed over twenty years ago, BES is one of the UK’s first truly independent energy suppliers, and we still have the same passion for providing businesses and organisations with innovative energy products that meet their individual business needs.
We’re dedicated to delivering our customers with a first star level of service, and we continue to invest heavily in our people, processes, and systems to ensure we constantly develop our product offering and customer engagement.
To help us achieve our goals, we need talent from a diverse range of backgrounds, including IT and software development, customer services and administration, through to finance, HR and quality assurance – to name just a few!
If you are dedicated and forward-thinking, with a passion for results, we’d love to hear from you.
BES Utilities is part of a wider group of well-established companies under common ownership, including:
Our Current Vacancies
Our current vacancies can be seen below, just click on the ‘Read more details’ to find out more information. If you have further queries or would like to discuss the role in more detail please contact our recruitment team.
IT Service Delivery Manager
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based predominantly within our offices in Fleetwood with some travel to our Manchester offices required.
Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day ‘Core’ and ‘Desktop’ activities overseeing of a small team of 1st and 2nd line technicians.
A full / clean UK diving license is required
Position Type: Full-time Permanent
Location: Fleetwood
Grade/Salary Range: £30,000 – £35,000
Role and Responsibilities (but not limited to):
- Provide Personal Development Plans, Objectives and Appraisals to direct reports.
- Work with an outsourced IT Service Desk (our Partner) to coordinate tickets, calls, incidents, and problems and MI.
- Act as Incident Manager and Team Leader as needed to maintain SLAs and good IT services.
- Deliver (Lead on) the Desktop Equipment Refresh Programme (e.g. monitors, Laptops, mobile phones, printers, AV equipment) – align to Desktop Strategy and logistics with our IT Partner.
- Working with the IT senior team and independently observe the IT provisions, elicit feedback through surveys and conversations; make recommendation to support continual improvement.
- Help with day-to-day Contract and Supplier Management activities
- Manage the Service levels around some key systems such as EPOS / CRM / + UI experience / Utility Systems
- Contribute to service reporting, such as daily, weekly, and monthly Service level reports. Use actionable insights to work with IT SMT to drive forward improvements in service.
- Work with IT department to drive forward how the business moves to better collaborate, create, and consume MICROSFT products, including the future of TEAMS, Power Platform and all the other Microsoft Office and 365 tools.
- Take the lead on improving IT facilities in the UK offices, e.g. Printers, AV equipment, TMS systems, EPOS, Phones etc.
Key Experience Required:
- Experience in a similar IT management role, ideally within an IT Service Desk environment.
- The ability to work in a fast-paced dynamic environment where priorities can change rapidly.
- Excellent Team Leadership and proven people management skills
- Hands-on IT Service Management: Demonstrable experience in managing a service desk or support team, with a strong foundation in ITIL practices.
- A proven track record in effectively applying, incident, problem and change management process to improve service delivery and customer satisfaction.
- Incident and Problem Resolution: Extensive experience in the rapid resolution of IT incidents and the management of complex problems, including effective escalation and coordination with IT and business stakeholders.
- Vendor and Supplier Management: Practical experience in managing relationships with technology vendors and third-party service providers, ensuring SLAs are met and contributing to the service desk’s operational efficiency.
- Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff and managing the demands of non-IT staff and senior stakeholders
- Experience working with complex enterprise technologies, Microsoft Based Desktop Services and data networks.
- Strong knowledge of supporting end users in contact centre, sales or utilities operations environments.
Qualifications / Skills Required:
- ITIL Foundation Certification: Demonstrates understanding of IT Service Management practices based on the ITIL framework.
- Good working understanding of IT and technologies including cloud services, data networks, building and distributing desktop equipment, repairing, and resolving technical issues.
Benefits:
- Working hours – Monday to Friday
- Buy / Sell Annual Leave Scheme
- Employee Assistance Programme (EAP)
- Access to Employee Health Scheme
- Career development
- Long Service Awards
- Employee Recognition Incentives
- Company events
- Career progression / promoting within
- Free tea & coffee
- Local discounts / benefits
Be part of our future!
If you would love to join us as our new IT Service Delivery Manager, we encourage you to find out more.
Apply today!
Operations Administrators
Here at BES Utilities, we have a new and exciting roles available for Operations Administrators to join our dynamic team based within our offices in Fleetwood.
Inter-departmental relationships are key to this role and you will liaise with other teams as you work towards business objectives and driving the business forward.
No two days are the same in this fast paced but enjoyable work environment!
Experience within the sector would be preferable but not essential.
Position Type: Full-time Permanent
Location: Fleetwood, Lancashire
Grade/Salary Range: £19,000 – £22,000
Role and Responsibilities (but not limited to):
- Working as a member within one of our operations teams, you will be responsible for;
- Ensuring all tasks are completed with speed and accuracy
- Contacting customers to obtain information in order to resolve their enquiries, and keep them updated
- Reviewing processes and recommending improvements
- Contributing to business growth and revenue generation
- Updating full suite of MS Office software with accurate information.
Key Experience Required:
- Proven numerical and analytical skills to a high standard
- Strong administration skills
- Microsoft Office
- A high level of confidentiality
- Strong communication skills, both written and verbal
- Flexibility and willingness to learn
- Enjoy working with people
- Ability to work as part of a team
- Ability to work accurately, with attention to detail.
Competencies:
- Committed to professional development
- Attention to detail
- Driven by a desire to make improvements
- Passionate about customer experience
- Able to work in fast-paced environment.
Benefits:
- Working hours – Monday to Friday
- Buy & Sell annual leave scheme
- Employee Assistance Programme (EAP)
- Access to Employee Health Scheme
- Career development
- Long Service Awards
- Employee Recognition Incentives
- Company events
- Career progression / promoting within
- Free tea & coffee
- Local discounts / benefits.
Be part of our future!
If you would love to join us as our new Operations Administrator, we encourage you to find out more.
Apply today!
Office Apprentice
Are you currently considering where to start your career and would like a fun, team environment with excellent progression available to match the hard work you put in?
Due to an internal promotion from the apprenticeship programme, we have another fantastic opportunity for an Office Apprentice based in our offices in Fleetwood, Blackpool.
We are looking for an enthusiastic, organised and quick learner to join the dynamic team at BES Utilities for a long-term career with us!
The Apprentice will be developing their customer contact skills with us to provide support to the departments in delivering a high quality, customer focused service
Position Type: Full-time Permanent
Location: Fleetwood
Roles and Responsibilities (but not limited to):
- Provide various administrative support across the operations teams, including checking relevant in-boxes, filing, message-taking, sorting and distributing
- Working on our main reception desk and meet & greet our visitors at BES with professionalism and communicate effectively with the relevant department
- Carry out mail merge exercises and prepare welcome packs
- Effectively use Microsoft office applications, including Word and Excel
- Schedule meeting rooms using the meeting room system
- Management and replenishment of the onsite vending machines
- Carry out regular stock takes
- Assist the teams at BES and provide support as required
- Sort & distribute post
- Order and distribute stationary
- Assist on the dialer system to external customers.
Training and Development:
You will be guided in your learning journey, helping develop your skills and industry knowledge. The company has successfully grown its work force through the Apprenticeship Scheme. Due to the nature of the apprenticeship full training and support will be provided over the 14-month course with the opportunity to further your career within the company afterwards.
Requirement to be considered:
- Minimum 5 GCSE’s (Grades 4 – 9) including Maths and English being essential
- As this is an apprenticeship no previous experience is required, however you will need to meet certain criteria in order to be eligible for the role
- Whether you have recently left school or college and are looking for your first step on the career ladder or even an alternative to further education an apprenticeship offers an excellent career path
- Previous experience in a sales / office / telephone-based role would be advantageous but not essential.
Benefits:
- Working hours – Monday to Friday
- Buy & Sell annual leave scheme
- Employee Assistance Programme (EAP)
- Access to Employee Health Scheme
- Career development
- Long Service Awards
- Employee Recognition Incentives
- Company events
- Career progression / promoting within
- Free tea & coffee
- Local discounts / benefits.
What you need to do now
If you’re interested in this role, please apply now with an up to date copy of your CV and a cover letter providing full details of why you feel you would be suited to this role.
Be part of our future!
If you would love to join us as our new Office Apprentice, we encourage you to find out more.
Apply today!
Paralegal
As the business embarks on expanding the level of litigation activity, we have an exciting opportunity for a further Paralegal to join our growing team based in our offices in Trafford Park, Manchester.
Within BES Utilities, we take pride in the positive outcomes from our litigation record and are thrilled to be able to grow in this specific business area.
We are on the lookout for a candidate who have paralegal experience and the associated formal qualifications. Whilst having utility experience would be desirable, this isn’t essential.
Position Type: Full-time Permanent
Location: Trafford Park, Manchester
Roles & Responsibilities (but not limited to):
- Act as a point of contact locally within Operations for any low-level legal advice surrounding account cases and options to proceed
- Preparing and organizing various legal documents for upcoming cases and trials.
- Being confident in corresponding formally, evidencing case law when discussing case details with external clients and within court environments
- Excellent organization skills, displaying a relentless nature to adhere to formal timelines for different legal proceedings
- Assess and analyse core facts of each case, highlighting to the Operations Manager &, where appropriate, our Head of Legal of any associated risks
- Contributing to trial preparation in litigation practices
- Providing support in the courtroom at hearings and trials, mediation, administrative proceedings, and closings
- Ensuring all tasks are completed in adherence with regulatory standards & timelines.
Key Experience Required:
- Proven numerical and analytical skills to a high standard
- Strong administration skills
- Microsoft Office
- A high level of confidentiality
- Strong communication skills, both written and verbal
- Flexibility and willingness to learn
- Enjoy working with people
- Ability to work as part of a team
- Ability to work accurately, with attention to detail.
Competencies & Behaviours:
- Committed to professional development
- Attention to detail
- Driven by a desire to make improvements
- Passionate about customer experience
- Able to work in fast pace environment.
Be part of our future
If you would love to join our team as our new Paralegal, we encourage you to find out more.
Apply today!
HR Officer
As BES Utilities continues to grow in 2024, we have a new and exciting position available for a HR Officer to join our growing group Human Resources team based within our offices in Fleetwood.
Reporting to the Group People Partner, the Officer’s position is a key role within the group People department. Within this position you will have direct responsibility for providing first line HR Support for Line Managers and dealing with a variety of queries throughout the company.
Position Type: Full-time Permanent
Location: Blackpool
Starting Salary: £22,000 – £24,000
Main Responsibilities (but are not limited to):
- Be the point of contact for all HR related queries; verbally or in-person.
- Administer HR related documentation, such as letters, contracts of employment, leavers’ and pension information.
- Ensure the relevant HR database is up to date, accurate and complies with relevant legislation including all payroll data and contact information.
- Create daily/weekly reporting for the group of businesses.
- Assist in the on-boarding process of new employees.
- Process joiner and leavers, issue ID cards, references request’s and keep trackers up to date.
- Take minutes and record meetings where appropriate.
- Support Group Head of People/People Partners at employee relations meetings, including grievances and disciplinary hearings.
- Collate, analyse and report on statistical data and management information.
- To contribute to effective internal communication tools ensuring all employees are informed of new developments, initiatives and changes.
- Support the HR team in all areas as and when requested.
- Any other duties within reasonable request.
Key Experience Required:
- Excellent communication skills for liaising with employees at all levels and other teams within the business.
- Experience of Microsoft Office is essential and proven experience of numeracy and literacy skills is imperative.
- Administration experience gained in an office environment.
- Professional and reliable outlook to all duties given and following sufficient training; will be in a position to feedback to managers promptly and effectively.
- A high level of confidentiality and integrity.
- Well-developed interpersonal skills and a ‘can do’ attitude.
- Ability to prioritise workload and work on own initiative.
- Attention to detail.
Qualifications and Education Requirements:
- 5 GCSE’s at Grade 4/5 or equivalent, including English and Maths
- CIPD Level 3 (or willing to working towards Level 5)
Benefits:
- Working hours – Monday to Friday
- Buy / Sell Annual Leave Scheme
- Employee Assistance Programme (EAP)
- Access to Employee Health Scheme
- Career development
- Long Service Awards
- Employee Recognition Incentives
- Company events
- Career progression / promoting within
- Free tea & coffee
- Local discounts / benefits
If you are forward-thinking person that wants to make a difference within a business and looking for a step up in your HR career, this is a great opportunity to gain experience.
We also have funding opportunities to support your CIPD qualifications.
Be part of our exciting growth!
If you would love to join our team as our new HR Officer, we encourage you to find out more.
Apply today!
Join the team
Note to recruitment agencies
We hire the majority of our talent directly by our resourcing team or via referrals. On occasion, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List. Speculative CVs sent by other agents or outside of the agreed process will not be accepted and no recruitment fee will be applicable.
Speak to our Team
If you have further queries relating to any of the above roles or would like to discuss them in more detail please complete the following form and a member of our Recruitment Team will get back to you. Also, if you’re looking for a change in direction we’d like to hear from you for future consideration, please feel free to send you CV which we will keep on file for exciting roles that fit your skill-set.
Note to recruitment agencies
We hire the majority of our talent directly by our resourcing team or via referrals. On occasion, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List. Speculative CVs sent by other agents or outside of the agreed process will not be accepted and no recruitment fee will be applicable.
Our Recruitment Team
Here at BES Utilities, We are passionate in our recruitment process and bringing even more talent into the teams we have here!
If you’re looking for progression and growth in your career with us in an exciting and diverse group of businesses, then we are for you!
We are always looking for exciting talent that has the core values we are looking for, so don’t be afraid to get in contact with me and the recruitment team to discuss your future!
Jamie Sykes
Group Resourcing Manager
