Careers at BES

We’re passionately committed to developing our existing, talented employees and we’re delighted that over 70% of our Operations Leadership Team joined the business in entry-level roles.

We provide our valued employees with careers, not just jobs.

Here at BES, we pride ourselves on hiring people who are experts in their field. If you want to join us, we’ll give you the support to build your career and boost your skills. We need all types of people because we believe that diversity drives results.

I've moved departments, moved through the ranks; meaning I've worked at every level within BES, to this day where I've become Operations Director

Mike Hale | Operations Director

BES is fast-paced, which is great. It's always challenging with lots of opportunities which I've not really felt in other places that I've worked.

Sarah Edwardson | Customer Excellence Manager

Who are BES?

Formed almost twenty years ago, BES is one of the UK’s first truly independent energy suppliers, and we still have the same passion for providing businesses and organisations with innovative energy products that meet their individual business needs.

We’re dedicated to delivering our customers with a first star level of service, and we continue to invest heavily in our people, processes, and systems to ensure we constantly develop our product offering and customer engagement.  

To help us achieve our goals, we need talent from a diverse range of backgrounds, including IT and software development, customer services and administration, through to finance, HR and quality assurance – to name just a few! 

If you are dedicated and forward-thinking, with a passion for results, we’d love to hear from you.

BES Utilities is part of a wider group of well-established companies under common ownership, including:

Our Current Vacancies

Our current vacancies can be seen below, just click on the ‘Read more details’ to find out more information. If you have further queries or would like to discuss the role in more detail please contact our recruitment team.

Application Support Engineer

We have an exciting role available for an Application Support Engineer to join our team here at BES Utilities in Fleetwood, near Blackpool.

Working in a team of two and a wider service team, reporting to the Application Manager you will be required to provide effective application support to the internal businesses and third-party partners.

Position Type: Full-time Permanent
Location: 
Fylde Coast
Grade/Salary Range: Competitive

Apply Now

You will be supporting several business groups, systems, reports, applications, and databases including, but are not limited to Junifer CRM, Office365, Dynamics CRM Online, Sage 200, Sage 50 and AFMS.

You will be responsible for monitoring, changes, issues and requests across the application stack, SQL code, client software & advanced system problems that could need escalating to a 3rd party, development, or infrastructure.  You need to be strong at producing documentation to assist in keeping all support guides and configuration documents updated. 

As part of this function working overtime from time to time is necessary for this role.

Role and Responsibilities (but not limited to):

  • A good IT technical knowledge across multiple areas to enable quick and accurate diagnosis of problems
  • Ensure all system changes are undertaken to agreed standards of quality, service, procedures and security
  • Input and maintain data in the Freshservice ticketing system, including creation of reports for performance and improvement monitoring
  • Prepare and maintain documentation for review by peers for the effective implementation and support of ICT systems
  • Investigate options to automate fixes wherever possible
  • Work closely with 3rd party suppliers, development, and infrastructure teams for escalations of problems
  • Propose front end fixes to business problems in all systems
  • Be a liaison between the business teams and the wider IT team for all system related queries
  • Administration and maintenance of several IT systems, databases, and monitoring tools.

Candidate Requirements / Competencies:

  • Minimum MCSA qualification
  • Knowledge working with complex CRM systems
  • Demonstrate the ability to take complex business issues and turn into a resolution
  • Excellent documentation abilities
  • SQL. administration and data structure knowledge
  • Knowledge of API and SOAP requests
  • Office 365
  • SSIS and SSRS understanding
  • Test and release experience
  • Working knowledge of administration of servers and services
  • Basic reporting

Candidate Desirables:

  • ITIL foundation
  • Business analyst experience
  • DBA experience
  • Power BI experience

Be part of our future

If you would love to join us as our new IT Support Engineer, we encourage you to find out more.

Desktop Support Engineer

We have an exciting role available for a Desktop Support Engineer to join our team here at BES Utilities in Fleetwood, near Blackpool.

Working in a team of seven and reporting to the Head of IT Operations, you will be required to provide effective IT support to the internal businesses and third-party partners.

Position Type: Full-time Permanent
Location: 
Fylde Coast
Grade/Salary Range: Competitive

Apply Now

Role and Responsibilities (but not limited to):

  • A good IT technical knowledge across multiple areas to enable quick and accurate diagnosis of problems
  • Ensure all system changes are undertaken to agreed standards of quality, service and security
  • Input and maintain data in the Freshservice ticketing system, including creation of reports for performance and improvement monitoring
  • Deal with all types of customer enquiries via face to face, email, ticketing system and remote over the phone
  • Ensure that all processes are carried out
  • Installation and support of PCs remotely and on-site (Win7/10)
  • Administration of company phone systems, including Microsoft Teams, 3CX
  • Pro-actively maintaining system patching by using WSUS, investigating and resolution of any associated errors
  • Some out of hours’ work may be required

Candidate Requirements/Competencies:

  • The ability to work in a fast-paced dynamic environment where priorities can change rapidly
  • Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff and managing the demands of non-IT staff and senior stakeholders
  • An eye for detail and the ability to document technical handovers to other support team members
  • An ability to prioritise and schedule work is essential, within a high-pressured environment
  • The ability to escalate tasks to 2nd Line Support or management when the need arises
  • Some customer service experience to deal with staff/phone issues

Candidate Desirables:

  • Relevant IT qualification
  • Experience working with one, some or all of the following technologies –
    • Mimecast, Forcepoint, Azure, HP or Meraki Switches, Office 365 enterprise suite, Freshservice, LANsweeper
  • Mobile device management
  • Experience working in an ITIL environment
  • Virtual desktop technology.

Be part of our future

If you would love to join us as our new IT Support Engineer, we encourage you to find out more.

Cloud Engineer

Are you an experienced Microsoft Cloud Engineer looking for a new challenge? Are you a specialist in Microsoft 365 administration?

We are looking for a candidate who gets excited about all things Microsoft cloud, specifically the O365 range of platforms, to join our growing and dynamic technology team based in Trafford Park, Manchester.

Position Type: Full-time Permanent
Location: 
Manchester/Fylde Coast
Grade/Salary Range: Competitive

Apply Now

BES Utilities are implementing a cloud-first strategy that includes the adoption of new digital channels for customers and staff alike. Our small but growing Cloud Engineering team are at the forefront of this transformation and the role includes architecture, operation and support across the full range of Microsoft 365 platforms.

You will be working as a key player in the wider IT team delivering first-class solutions and services across our group of companies.

Key Responsibilities (but not limited to):

  • Overall technical lead for Microsoft 365 architecture and administration
  • Participate in Service Design sessions where technical requirements are captured and documented by the IT Infrastructure Team
  • Provide insight and guidance on Microsoft 365 technologies
  • Design and implement monitoring of our Microsoft technology stack
  • Develop high quality support documentation and assist with service transition of new functions
  • Continually improve the Data Loss Prevention and Information Security capabilities

Key Requirements:

To be considered for this role you will have proven experience across the Microsoft 365 stack including:

  • Azure AD Administration
  • Azure services, such as AAD, SSO, WVD, Intune and Conditional access
  • Office 365 compliance
  • PowerShell
  • Teams
  • Exchange Online
  • Sharepoint
  • Onedrive

Desirable requirements:

  • A Microsoft 365 certification
  • Experience in Windows Server administration – 2012, 2016, 2019
  • Configuration and Management experience with Switches and Routers
  • A knowledge of SDN and SDP
  • A Batchelor’s Degree in a Computer Science related field

What will you receive:

  • Flexible working patterns
  • Flexible working locations across our Manchester and Fylde Coast Offices
  • 20 days leave that increases with tenure

Operations Analyst 

An exciting opportunity has arisen within BES Utilities for an experienced Operations Analyst to join our dynamic team based in Trafford Park, Manchester.

With a headcount of 850+ within the group and brand-new state of the art Manchester head offices, we are looking for driven candidates that want to grow within an established business.

Experience within the sector would be preferable but not essential.

Position Type: Full-time Permanent
Location: 
Manchester
Grade/Salary Range: Competitive

Apply Now

Role and Responsibilities (but not limited to)

  • Working as a member of the Metering Team, you will be responsible for;
  • Taking ownership, investigating and resolving customer and industry issues
  • Analysing and maintaining the accuracy of customer data within the industry
  • Ensuring all tasks are completed with speed and accuracy
  • Contacting customers to obtain information in order to resolve their enquiries, and keep them updated
  • Dealing with industry data & flows alongside metering/department queries
  • Reviewing processes and recommending improvements
  • Contributing to business growth and revenue generation via improving billing accuracy
  • Updating full suite of MS Office software with accurate information

 Key Experience Required

  • Proven numerical and analytical skills to a high standard
  • Strong administration skills
  • Microsoft Office
  • A high level of confidentiality
  • Strong communication skills, both written and verbal
  • Flexibility and willingness to learn
  • Enjoy working with people
  • Ability to work as part of a team
  • Ability to work accurately, with attention to detail

Competencies & Behaviours

  • Committed to professional development
  • Attention to detail
  • Driven by a desire to make improvements
  • Passionate about customer experience
  • Able to work in fast pace environment

Join the team

Note to recruitment agencies
We hire the majority of our talent directly by our resourcing team or via referrals. On occasion, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List. Speculative CVs sent by other agents or outside of the agreed process will not be accepted and no recruitment fee will be applicable.

Speak to our Team

If you have further queries relating to any of the above roles or would like to discuss them in more detail please complete the following form and a member of our Recruitment Team will get back to you. Also, if you’re looking for a change in direction we’d like to hear from you for future consideration, please feel free to send you CV which we will keep on file for exciting roles that fit your skill-set.

Note to recruitment agencies
We hire the majority of our talent directly by our resourcing team or via referrals. On occasion, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List. Speculative CVs sent by other agents or outside of the agreed process will not be accepted and no recruitment fee will be applicable.

Our Recruitment Team

Here at BES Utilities, we pride ourselves on being the best in the way we recruit our new members of staff.

If you’re looking for progression and growth within your career in an exciting and diverse group of businesses, then we are for you!

We are always looking for exciting talent that has the core values we are looking for, so don’t be afraid to get in contact with me and the recruitment team to discuss your future!

Jamie Sykes
Group Recruitment Manager

We use cookies on our website to give you a better experience, improve performance, and for analytics. Find out more and control how cookies are used by clicking Cookie settings. By using this website you agree to the use of cookies.