BES Utilities: Putting things right!
At BES, we value our customers and aim to resolve any issues you may have as quickly as possible, in a fair and simple way.
However, we recognise that sometimes things can go wrong, so we’ve put together this Complaints Procedure to outline what you can expect if you raise a complaint with us.
We hope this procedure will ensure complaints are handled in the most efficient way and to help us deliver consistency in the service we provide.
To view the Complaints Procedure PDF, please click here.
What you can expect from us
We want you to be happy with the service we provide. To achieve this, you can expect:
- A dedicated, UK-based Customer Service team who is trained to help and resolve your issue quickly.
- To receive clear communication, explaining any action we intend to take.
- BES to treat any personal and financial information that you provide in confidence.
Making a complaint
At BES, we aim to resolve the majority of issues during the initial contact with our Customer Services team.
If you have any reason to complain, you can do this by the method that’s best for you.
How to contact us
You can choose to contact us in a variety of ways, but we believe the easiest and fastest way to resolve your concern is by phone. If you would to prefer to write to us, you can contact us via email or by post using the details below.
If at any time you would prefer to speak to us face-to-face regarding your complaint, please contact us first to arrange an appointment with a member of our Customer Liaison team.
By phone: 0844 5678 427
By email: firstname.lastname@example.org
In writing: BES Utilities, Parkside Stand, Fleetwood Town Football Club, Park Avenue, Fleetwood, Lancashire, FY7 6TX.
By fax: 0844 5678 428
Visit us for your appointment at the above address.
Our office hours are between 8.30 am and 5.30 pm, Monday to Friday, excluding public bank holidays. You can email or write to us at any time.