Billing & Payments

You’ll find all our FAQs relating to billing & payments

This may be due to us not receiving a meter reading from you in time for our invoicing period. To ensure readings are utilised for your next invoice, please provide these on the nearest business day following the 8th of each month. The estimate will be based on previous usage on the account, as well as information provided to us from the electricity industry regarding your meter type/size.

On the rare occasions where a smart meter is installed and we have been unable to connect to the meter to obtain a reading, we will attempt to contact you in order to obtain a meter reading in the date range stated above. Please refer to ‘How do I read my meter?’ in the FAQ’s

Invoices are generated on a monthly basis. Electricity customers are invoiced on or around the 15th of each month. Payment will be collected by Direct Debit 7 days from the date of your invoice.

Invoices are generated on a monthly basis. Gas customer invoices are generated on or around the 4th of each month. Payment will be collected by Direct Debit on or around 7 days from the date of your invoice.

This guarantee is offered by all banks and building societies that accept instruction to pay direct debits. If there are any changes to the amount, date or frequency of your direct debit the organisation will notify you in advance of your account being debited. Please click here for a new copy of the Direct Debit Guarantee.

CCL (Climate Change levy) is a government-imposed tax to encourage reduction in gas emissions and greater efficiency of energy used for business.  It is applied to UK businesses that use more than 12,000 kilo-watt hours of electricity a year, or 53,000 kilo-watt hours of gas.

This will be stated on your invoice from BES. It is usually charged at a rate of 20% however if your business meets the minimum requirements then it will be charged at the lower rate of 5%.

If your meter has been changed within the last six weeks it’s possible that we haven’t updated your account yet. The next bill we send to you will show the correct meter detail, if this is not the case, please contact us.

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