General Information

You’ll find all our FAQs relating to general informaiton

All telephone calls received by BES are recorded for training, verification and quality purposes.

The BES gas budget plan payment scheme (BPP) is offered to all customers with an AQ below 293,000 KWh (above which a monthly meter read is required by the industry).

The budget plan simply divides predicted consumption by 12 to give you a monthly amount. The predicted consumption is called the AQ (Annualised Quotent) and is derived from what the industry (Xoserve) hold for your meter, based on historical consumption.

This is recalculated and updated once a year to reflect variations in consumption patterns. Therefore your monthly Direct Debit amount will be dictated by this calculation.

Our Electricity Market Tracker product ensures customers are charged for their electricity consumption at a rate which is both fair and transparent.  Prices are reviewed annually and the five industry costs which together make up the customer’s retail price are reviewed against the same costs at the previous price review.  The aggregated and weighted total price movement is applied to the customer’s existing retail price.

The five industry costs included in each tracker review are:

1. Wholesale energy,

2. “Green” costs and levies,

3. Distribution (DUoS),

4. Transmission (TUoS),

5. Metering.

If you have any questions about our Electricity Market Tracker product, please chat to us live, or call our Customer Services Team on 0344 5678 427

At BES we know that if you are running your own business for the first time, or you are unfamiliar with the energy industry, agreeing a contract that suits you best can be daunting.

At BES we strive to provide you with courteous and professional service to ensure you find the deal that’s right for you.

However, if you need some additional help and decide to appoint an energy broker of TPI to act on your behalf, we need you to provide some additional information to help us liaise with your third-party advisor.

To safeguard your details, we need you to send a signed Letter of Authority (LoA) so that we only discuss your account with yourself or your appointed third party.

Sending your Letter of Authority to BES is simple and can be done via post or email.

When sending your Letter of Authority to BES, please ensure you clearly explain which individual/company you have appointed, along with their contact details.

Please also tell us how much authority you have granted to your third party as this can range from gathering quotes, to agreeing a contract on your behalf.

By post

All you have to do is send a signed copy on company letter headed paper to:

Customer Services Team
BES Utilities
Parkside Stand
Fleetwood Town Football Club
Park Avenue

An up-front payment helps secure the product’s rates, whereas as a security deposit is linked to adverse credit status.


We are currently working through the details of the scheme and will update our website with information as it becomes available. 

At this stage, we do know the scheme will apply to energy usage between 1st October 2022 and 31st March 2023, running for an initial six-month period. The government has advised they will review the scheme after the first three months as there may be an option to extend the scheme for longer to support businesses that need it most such.  However, at this time we don’t know what business this may apply to.

Energy Bill Relief Scheme: discounts for fixed, default and variable contracts 

The scheme will be available to non-domestic energy customers that are:

  • businesses
  • voluntary sector organisations, such as charities
  • public sector organisations such as schools, hospitals and care homes

who are:

  • on existing fixed price contracts that were agreed on or after 1 December 2021
  • signing new fixed price contracts after 1 October 2022
  • on deemed / out of contract or variable tariffs

The Energy Bill Relief Scheme will be subject to parliamentary approval over the coming weeks. Energy Suppliers will need to amend their billing systems to implement the changes once passed by parliament. All eligible customers will receive their discounts and any rebates due once these changes have been confirmed and implemented.

If you have received your October invoice without a discount and believe you are eligible, don’t worry we are finalising the details of this scheme and we’ll apply the discount to all eligible bills retrospectively to make sure you’re not missing out. Please continue to pay your bills as normal. Our agents are currently unable to provide further assistance around this at this time.

We use cookies on our website to give you a better experience, improve performance, and for analytics. Find out more and control how cookies are used by clicking Cookie settings. By using this website you agree to the use of cookies.