General Information

You’ll find all our FAQs relating to general informaiton

All telephone calls received by BES are recorded for training, verification and quality purposes.

The BES gas budget plan payment scheme (BPP) is offered to all customers with an AQ below 293,000 KWh (above which a monthly meter read is required by the industry).

The budget plan simply divides predicted consumption by 12 to give you a monthly amount. The predicted consumption is called the AQ (Annualised Quotent) and is derived from what the industry (Xoserve) hold for your meter, based on historical consumption.

This is recalculated and updated once a year to reflect variations in consumption patterns. Therefore your monthly Direct Debit amount will be dictated by this calculation.

The BES Tracker ensures that our customers are charged for their electricity consumption at a rate which is both fair and transparent. Each April and October, the five industry costs which together make up the customer’s retail price are reviewed against the same costs at the previous tracker review and the aggregated and weighted total price movement is applied to the customer’s existing retail price.

The five industry costs included in each tracker review are:

1. Wholesale energy,

2. “Green” costs and levies,

3. Distribution (DUoS),

4. Transmission (TUoS) and

5. Metering.

If you have any questions about the market tracker product, please email

At BES we know that if you are running your own business for the first time, or you are unfamiliar with the energy industry, agreeing a contract that suits you best can be daunting.

At BES we strive to provide you with courteous and professional service to ensure you find the deal that’s right for you.

However, if you need some additional help and decide to appoint an energy broker of TPI to act on your behalf, we need you to provide some additional information to help us liaise with your third-party advisor.

To safeguard your details, we need you to send a signed Letter of Authority (LoA) so that we only discuss your account with yourself or your appointed third party.

Sending your Letter of Authority to BES is simple and can be done via post or email.

When sending your Letter of Authority to BES, please ensure you clearly explain which individual/company you have appointed, along with their contact details.

Please also tell us how much authority you have granted to your third party as this can range from gathering quotes, to agreeing a contract on your behalf.

By post

All you have to do is send a signed copy on company letter headed paper to:

Customer Services Team
BES Utilities
Parkside Stand
Fleetwood Town Football Club
Park Avenue

An up-front payment helps secure the product’s rates, whereas as a security deposit is linked to adverse credit status.

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