Customer story: Ninth Ward

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Ninth Ward, an old-world, American style bar and restaurant in London, has been a BES customer for the last four years, and they have been really impressed by the level of support they have received.

BES supplies both gas and electricity to Ninth Ward, which was set up by Ed Armstrong in 2014 after he fancied a change of lifestyle and took a leap from finance to something he loves, and he has never looked back.

Ninth Ward, which is located in Clerkenwell, features a carefully curated drinks list, which is complemented by a hugely popular menu of burgers and wings. True American comfort food. Conceived, designed and built by friends, Ninth Ward delivers a uniquely old-world atmosphere of drinking and dining.

The energy consumption at Ninth Ward reduced drastically over the last few months due to the pandemic, so instead of estimating, Ed was asked to provide meter readings so he would receive accurate bills, protecting his cash flow.

“At the beginning of lockdown, we were all faced with so much uncertainty, and businesses, particularly those in the hospitality industry, were afraid they wouldn’t survive,” said Ed.

“BES, in particular my account manager Kane, have been so supportive and understanding throughout this period, which allowed me to focus on my business rather than worrying about my energy bills.”

Ed is so happy with the level of service he receives from BES, that he’s just switched one of his other sites over.

“If you’re looking to switch energy supplier, I would recommend BES. Whenever I’ve had any queries, I know there’s someone on the end of the phone to speak to and I’ll receive a response. Kane goes above and beyond with the service he provides.”

Ed is looking to expand and open other venues in London, so watch this space! Click here for more information about Ninth Ward.

Find out about BES’ gas and electricity tariffs here.

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