Everything you need to know about your gas meter

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As an independent supplier of gas and electricity to businesses across the UK, we pride ourselves on delivering innovative products that meet our customers’ needs, as well as providing a first-class level of service.

If you have any questions about metering, you should find the answers in the guide below.

How do I read my meter?
Write down the numbers shown on the display, reading from left to right. Don’t include any red numbers, any with a red border or anything after a decimal point.

I think my meter is faulty. What should I do?
If you think that your meter is faulty it may be worth considering the following points, before reporting any issues:

• Whether the meter readings we’ve used are accurate rather than estimated

• If your previous invoices have been billed to estimated readings and we have recently received an actual meter reading, your invoice may be higher due to the underestimation of your previous invoices

• The time of year as you may use more during the winter months

• If there’s been a price change since your last bill

• If you’ve changed anything in your business, for example, added new appliances

• If there’s been an increase in the number of people in your business

• If there’s been recent building work/improvements completed at your business, the appliances used may have increased your usage

• If your meter displays more than one reading, please ensure the correct readings are provided

If you have checked the above and you still believe that your meter may be faulty, please contact us on 0844 567 8427 and we’ll be happy to assist you.

I’ve just had my meter changed. Do I need to do anything?
The great news is that we’ll update your account automatically. Please note that this may take up to six weeks, however, your account will be backdated to reflect the date of the meter exchange.

My new meter details aren’t showing on my bill. What should I do?
If your meter has been changed within the last six weeks it’s possible that we haven’t updated your account yet. The next bill we send to you will show the correct meter detail, if this is not the case, please contact us.

How do I know if I have a metric or an imperial gas meter?
If your meter is Metric there will be a M3 (the symbol for cubic meters) on the front of the meter, if the meter is imperial this will have Cf (the symbol for cubic feet).

I can’t open my meter box. What should I do?
You open outside meter boxes with a specially designed key. In order to take your own meter readings you may need a key. If you’ve just moved into your premises the landlord or previous occupier may have left one for you, however if not, these are available from any hardware store.

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