What to do in the event of a power cut

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If your electricity gets cut off, don’t panic! There is an easy way to report or get information about a power cut.

105 is a free, three-digit number for you to call in the event of a power cut. This number will automatically put you through to your local network provider who will assist you and give you advice.

 You can also call 105 if you see damage to electricity power lines or substations that could put you, or someone else, in danger. If there is a serious immediate risk, the emergency services should also be contacted.

105 is a free service, available to people in England, Scotland and Wales.

You can call this number from most landlines and mobile phones.

What should you do after calling 105?

  • All electrical appliances that shouldn’t be left unattended should be switched off or unplugged ready for when the power comes back on.
  • Leaving a light on will help you to know when the power has come back on.
  • Check on the people in the surrounding buildings to see if they are okay, especially if you know they are elderly or vulnerable.
  • Use blankets and clothing to keep warm if the power goes during the colder months.

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